DHAVAL SHUKLA

Email: acepf1@r.postjobfree.com

Ph: 917-***-****

Over 7 years of progressive experience in Banking & Financial Services and

Telecommunications/Cable Industry). Extensive experience working on complex

IT projects and worked with on-site and off-shore model, in geographically

diverse locations of North America, EMEA, APAC and LATAM. Adept at

communicating with senior management, business users, vendors, and internal

teams to coordinate overall business requirements. Extremely meticulous and

process oriented.

Areas of Expertise

Business Analysis/ Data Project Management and UML Diagrams/ Wireframes

Analysis Function Points /XML & Dashboards

BRD/ FRD/ GAP/Root Cause Data Audit Reporting/ Data Testing/ Defect Management

and Impact Analysis, Mapping, Data Profiling Content & Release Management

Change Management SQL Queries/ KYC/MIS

Regulatory, Compliance Reporting

Financial & Risk Web Applications & Services/

analysis E-Commerce/ Data Analytics

TECHNICAL SKILLS

. MS Office, Microsoft Word, PowerPoint, Advanced Excel, Access, Visio

and Microsoft Project

. Microsoft Technologies (.NET, SQL Server, XML, SOAP, Web Services)

. SQL Server, Spreadsheet Modeling, Crystal Ball, Dashboard, IBM

Rational Suite, Oracle DBA, DOORS, POLARION, Blueprint,

Websphere,IBM Enterprise Contract Management & Supply Chain (v9, v10)

. SDLC Methodologies: Agile, Scrum, RUP and Waterfall

. Data Analysis Tool: Statistical Package for Social Sciences (SPSS)

. Reporting Tools: Crystal Reports 8.0/9.0/10, SSRS, Data Reports,

Siebel- (CRM), Cognos Reporting 8/10 BI

. Testing Tools: HP Quality Centre, Bugzilla, Win Runner, Load Runner,

Test Director, Quick Test Pro, Rational Pro.

PROFESSIONAL EXPERIENCE

Citi Bank,

Dec 2013- Continue

Role: Sr. Business Analyst/Project Management

Citi's Global Transaction Services (GTS) is a leading provider of cash

management, treasury, trade, custody, clearing, depositary receipts and

agency and trust services. GTS has a global platform that is unique in the

industry for its reach, interoperability and flexibility. Citi has been

mandated by OCC under the consent order to evaluate Regulatory & Compliance

effectiveness of its AML surveillance and transactions monitoring system

(MANTAS).Data quality enhancement regarding the consideration of new

scenarios to increase the effectiveness of Citi's current monitoring

program on EFT, Cash and Monetary Instruments.

Key Responsibilities:

. Achieved improvement on data quality, surveillance coverage for

monitoring effectiveness, efficiency, governance and quality through

data profiling, and SQL/ETL concepts. Worked on business processes and

product Processor like SEPA, RCX, Receivables and Payments for regions

NAM, EMEA, APAC, and LATAM.

. Defined logic to drive risk modeling efforts across a number of

dimensions and continually assessed the quality of risk models,

scenarios, and related output. Produced and maintained data map

between the AML/Sanctions monitoring tool (Prime), and associated

downstream and upstream systems built on Java and .Net

. Dodd-Frank experience with understanding of the actual rules,

regulations, and requirements across the entire act or experience with

implementing a portion (like clearing) of the Dodd-Frank Act.

. Participated and led on all action planning deliverable for relevant

rule making i.e Dodd Frank, Volker Rule (including front and back

office system developments and enhancements and monitoring and

surveillance needed).

. Executed data mining of historic transaction data, looking for trends

and unusual activity to enhance the core processes of Current and

Future State. Maintained information to support Suspicious Activity

Reports (SAR) or equivalent for regulatory filing and FATCA (Foreign

Account Tax Compliance Act) and Volcker risk sensitivities, stressed

VaR and trade surveillance, market abuse.

. Produced BRD, FRD, end to end mapping documents Root Cause and

Gap/Impact analysis for Regulatory & Compliance requirements, Prime

Brokerage, Stress testing, Leading JAD Session, unit test plans and co-

ordination with internal data analysts and data modeling teams,

external ETL, QC, Architecture and Production Support teams.

. Queried AML, Sanctions and KYC systems in response to regulatory or

risk events. Synthesized results into a coherent risk presentation for

management. Reviewed and analyzed AML current trends and news in order

to identify high risk areas, counterparties or keywords to incorporate

into monitoring filters, rules, or profiles for MIS and COGNOS

reporting.

. Advanced Excel spreadsheet knowledge including both mathematical and

functionality formulas, multi-page workbooks, building macros and

complex nested formulas.

. Managed OTC Derivatives Rates, Credit and FX products, pricing, risk

and clearing workflows and CCP (LCH, ICE, CME, Eurex) clearing data

feeds and interfaces.

. Detailed hands-on knowledge about industry-standard front office

standards for market data management (bootstrapping algorithm), trade

capture, pricing (Black-Scholes, Cox-Ross), and risk (Monte Carlo,

VAR).

. Implemented standards via data profiling, data quality assessment and

data models as part of the design and process development activities,

business model updates and mappings to the Logical and Physical Data

Model for current and future state.

. Engagement with ETL team, Completed mapping document, Populated

Spreadsheet containing new/modified business terms, Erwin models in

XML format.

Credit Suisse,

June 2012 - Nov 2013

Role: Sr. Business Analyst/ Project Management

Credit Suisse Initiated Implementation of Contract Lifecycle Management

(CLM) an IBM's Emptoris Strategic Supply Management solutions tool (v9,

v10).This application is for the purpose of evaluating the fit and

functionality of Credit Suisse negotiations & client on boarding

requirements of International Swaps and Derivatives Association (ISDA) &

Credit Support Annex (CSA) multi-party agreement Compliance. The CLM

program will mitigate current risks; greatly enhance "Credit Suisse

"ability" to respond to regulatory and compliance changes such as Dodd

Frank, Basel III, and Sarbanes-Oxley Act.

. Drived CLM Pilot project to analyze how IBM Emptoris application

works, and whether it can handle the business expectation of Credit

Suisse and conducted various tests/ different Scenarios and

environment to validate it. Documented change management and

application development management, Root Cause Analysis and adoption

methods.

. Wrote GAPS requirement once the pilot project was over, and

highlighted the actual gaps in IBM Emptoris tool and Credit Suisse CLM

Project. Lead the IBM Emptoris application configuration and

deployment worked with the IBM Emptoris Production & Engineering team

to close gaps and negotiated the timely completion of the same.

. Created BRD/FRD/NFRD/Test Plan, Test Cases, Stress testing, Root cause

and Impact analysis for the project. Facilitated business process

design workshops with business teams, identify improvement

opportunities, model and analyze business impact of future state

design and align with end-state strategy.

. Strategic Risk Management/CRO Leads (Risk Sensitivities & Scenarios)

and interacted with a large trading floor for both plain vanilla and

complex OTC and Listed Equity Derivative products understand the front

to back trade lifecycle for Equity Derivatives, trade surveillance,

market abuse.

. Extensively worked on Counterparty credit risk measurement techniques

including counterparty ratings, probability of default, loss given

default, exposure at default, current exposure, potential exposure,

potential future exposure, mark to future, collateral modeling,

portfolio margining and Trade Compliance.

. Worked on AML, Regulatory & Compliance, and operational risk issues

associated with the changes in regulation. Operational risk experience

working with capital markets business on Basel II reporting, risk

project management, design and implementation of new operational risk

models and controls.

. Involved in Compliance MIS and COGNOS reporting, Compliance

Transformation Service, Sanctions Scanning for both customers and

transactions, Anti-Money Laundering, Currency Transaction Reporting,

Know Your Customer and Customer Due Diligence, mainframe and

distributed applications.

. Defined site structure, navigation, and page layout by creating site

maps, wire frames, and UI specifications, assessing interface

usability, and managing content inventories. Designed process flows to

capture user interactions with front-end websites and integration with

back-end systems.

. Created DFD (Data Flow Diagrams) planned and documented procedures for

data processing, DSD (Data Structure Diagrams) Data mapping and

programs specifications with the ability to create and read Entity

Relationship Diagrams for Current and Future state.

. Completed Test Case Matrix for all test cases being executed in

testing effort and was responsible for overall success of System and

User Acceptance Testing (UAT) activities & UAT signoff activities.

. Worked as Share Point Solutions Analyst, collaborated with clients and

client development teams, as well as interacted with project managers,

business analysts, user experience designers, programmers, usability

engineers, documentation writers, and quality assurance analysts, to

specify, design, develop, and deploy complex SharePoint 2010 solutions

for Business approvers in CLM project.

DUN & BRADSTREET

Nov 2011-June 2012

Role: Business Analyst

Worked on MaxCV Project with Entity Matching & Identity Resolution team;

the primary objective was to drive consistent, high quality result for data

matching globally, Risk analysis of contract and vendors. Understand the

data and generate reports, prepare analysis, compare before and after data

and enhance client UI experience through ATG.

. Initiated data mapping and data collection system with improving the

accuracy, completeness and timelines of D&B data and providing

unparalleled insight to customers. Defined a common risk taxonomy and

hierarchical business structure to enable data analysis and

correlation across risk management disciplines and developing

interfaces for D&B Data Management (MDM) program.

. Proven experience developing BRD/FRD/TDD, wire frames, mockups, click-

able prototypes, Leading JAD Session and UI diagrams of complex multi-

state pages and functionality and Collaborated with team on ATG UI/UX

client online experience enhancement.

. Designed, developed, and configured UI/UX software systems to meet

client requirements on end-to-end analysis, design, implementation

through WebSphere, quality assurance testing, delivery and maintenance

of the software product, system and specific phase of the lifecycle.

. Established and maintained the vendor risk model and required tools

and procedures to assign consistent risk rankings to vendors at

various points in the Contract lifecycle and identified adjustment

points based on information obtained about the vendors, capabilities,

control environment, and performances. Used Omniture for digging into

data and making actionable recommendations.

. Executed project testing defect remediation process - completed Defect

Forms and send to Test coordinator. Stress testing, Regression UAT

Test cases based on requirements, business designs and business

scenarios where necessary.

. Critically analyzed and evaluated data for Current & Future state /

information gathered from multiple sources and reconciled / address

conflicts worked in partnership with internal control and risk groups

to advise, establish, syndicate and maintain vendor risk criteria

through MIS and COGNOS reporting.

. Worked with business units, sourcing professionals, vendor management

team and contract owners to assign risk criteria and rankings to new

and existing vendors and their associated contracts.

. Worked with Data Governance team on functional areas (Decision

Management, Risk, Operations, Finance, IT) to develop and implement an

overall MIS strategy and governance model for teams providing MIS

reporting, files, development, to ensure new projects adhere to the

strategy as well as ensure utilization of proper teams and data marts

based on the MIS roadmap and Data Warehousing & Business Intelligence

(BI). Advanced knowledge in Microsoft Excel (V Lookup, Pivot Table,

Formulas, etc.)

Synchronoss Technologies

Jan 2011 - Nov 2011

Role: Business Analyst

Project: Migrating existing Charter.com (Charter Communications) web

presence to Synchronoss/ATG tools. ConvergenceNow replaced functionality

performed by the Business Rule Engine (BRE), Mainframe and RECOM and Share

Point Analysis systems at charter. The ConvergenceNow platform will

interface directly with new Charter.com and other affiliate sites through

Go2Broadband (G2B) and other external applications through the EAI/BSS/OSS

API services.

Main Responsibilities:

. Worked with business users, web architects, and IT teams throughout the

project life cycle, from analysis through design, build, test and

deployment to design and implemented online products & bundles through

ATG.

. Designed and develop new features/functionality to provide world class

online shopping experience to drive online sales through ATG. And track

customer behavior through Omniture analytics.

. Provided leadership in design, development, implementation and ongoing

enhancement of Company's E-Commerce applications environment and Data

Warehousing. And served as internal subject matter expert for E-Commerce

and CRM software and environments.

. Drived Omniture testing and implementation standards, maintaining

consistency across company's businesses and develop and maintained

Omniture implementation processes and guidelines documentation.

. Documented issues and best practices relating to specific platforms or

configurations, including third party apps (i.e. Video, Mobile, Social,

or product/tool tracking). And marketing Analytics, for Charter

Communications for Mobile and Gaming Products. Understanding of Ad

Supported Products, In-App purchases through charter.com. Knowledge of

Network Service Assurance (SA) architecture and associated functions.

. Lead JAD sessions for requirement gathering (BRD, FRD, Scope, documents),

analysis and design which helped in determining the functional

specifications, writing use cases and creating screen prototypes.

. Performed GAP analysis to analyze the compatibility of the existing

system infrastructure with new business requirements and vendor

management and contract negotiation experience and MIS/COGNOS reporting.

. Providing technical support to the ATG/BCC Team, Database team,

developers (Onshore/ Offshore) and Quality Analysts. Created "User Guide"

manual for "Charter Communication" for the company reference and future

user understanding.

ROYAL BANK OF CANADA Jan

2010 - Dec 2010

Role: Business Analyst

The Project required developing an Assets Risk Management System under .NET

framework, an application for risk office to monitor and report front

office risk for Compliance of Alternative Assets Group (mainly Hedge

Funds). The application involved tracking and accepting front office

changes, independently run valuations, running Value at Risk models and

reporting standing order exceptions. The application included hedge fund

pricing components and various risk related reports.

Main Responsibilities:

. Worked on Financial, Strategic, Market, Credit and Operational risk, and

was involved in every aspect of IT risk management including SOX, SAS70,

IT Operational risk management, IT entitlement reviews, BCP, vendor risk

assessment and coordination of internal/external audit activities.

Coordination of internal/external audit planning Experience with

technology risk management (SOX, Basel II, and Risk control framework),

AML, and Compliance and Regulatory risk.

. Elicited and documented the Software Requirements Specification (SRS).

Analyzed legacy limit reports to understand the VAR/Delta/Gamma/Vega

limits and creating BRD/ FRD/TDD, Stress testing and MIS/COGNOS

reporting.

. Modelled the detailed design of the system using UML and Use Case

Diagrams, Class Diagrams, Sequence Diagrams, Activity Diagrams and State

Chart Diagrams, Current State V Future State and Impact analysis.

. Developed the detailed as-is and To-Be process for Business Process Re-

engineering and Enterprise Risk Management and Collateral Management.

. Normalized the data by reducing the redundancy, ensured data integrity

and eliminated inefficient storage. Ensured that data systems operate at

a high level of performance, including integrity, reliability and

availability in Data Warehousing & Custody Data and Prime Services

domain.

TELCO SERVICE AUSTRALIA

Feb 2007 - Nov 2009

Role: Business Analyst

Project: Migration from Mainframe to Siebel CRM

Main Responsibilities:

. Defined, documented and diagrammed the business needs, web design,

Internet, mobile, Pay TV media implementation. Knowledge in OSS/BSS

functional areas including ITIL Service Design, Implementation, &

Operations. Knowledge of Network Service Assurance (SA) architecture and

associated functions.

. Prepared and delivered an in-depth presentation on Agile Methodologies

and software craftsmanship including Scrum, Extreme Programming, RUP, and

RAD, Lean/Agile principles, practices and tools through team and

organizational coaching.

. Piloted detailed data analysis, end to end process mapping and translated

business requirements into BRD/FRD, Logical Data Models and Business

Objects (BO).

. Identifying the key business processes, requirements and use case

scenarios to facilitate the construction of Business Rules Engine (BRE)

for system integration and design.

. Participated in periodic Risk Analysis meetings with the Project Manager,

Developers, Management, Product Marketing Team, and the QA team. This

resulted in the assessment and identification of the main risks to the

project; put in place processes to minimize them.

. Implemented a linear approach to modeling certain project requirements,

in order to enable optimal risk detection and priority assignment to

requirements; this priority assignment is vital for use in mission-

critical decision-making.

. Working extensively with the QA team for designing Test Plan and Test

Cases for the User Acceptance testing (UAT).

. Involved in Architectural Diagrams, Data Flow Diagrams and providing

technical support to the Database Team.

EDUCATION

. Master of International Business - University of South Australia (UniSA),

Australia, 2008- Major in International Business, Finance, Marketing &

Business Strategy.

. Bachelor of Commerce - South Gujarat University, India- 2001- Major in

Advance Accounting, Auditing, Statistics & Economics.

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