Customer Service Representative
Resume:
GAIL CARDONE
*** ****** **. ********* ** ***** 419-***-**** acepdg@r.postjobfree.com
PROFESSIONAL HIGHLIGHTS
PAYROLL
Calculated hours with computer software and manually
Print reports for supervisors
Print and hand out paychecks to employees
Data entry of benefits, garnishments, and other pertinent employee information into payroll/HR
software
Process payroll for 500+ employees
Paying and reporting taxes and garnishments
OFFICE SUPPORT
Office Supervisor
Phone coverage
Typing all correspondence using computer software, scheduling appointments and
greeting customers/clients
Pricing, collection and distribution of reports to supervisors and department managers
SOCIAL SERVICE REPRESENTATIVE
Evaluation and recommendation of client cases
Overseeing all program departments for agency
Van driver for social service agency/church
ACCOUNTING
Accounts payable and receivable- voucher or software system
Generating invoices and posting to appropriate customer accounts
Level 2 tax return preparer
Weekly and month end reports
General bookkeeping skills
SKILLS
• Microsoft Software Specialist • Payroll Processor
• Electronic Accounting Software • Accounting practices
• Social Service Agency Rep. • File Clerk
• Administrative Assistant • Van Driver
• Bookkeeper
• Customer Service Representative
EDUCATION
8/94-12/94 Microsoft Computer Applications Specialist
Biddeford Adult Education; Biddeford, ME
Intermediate Level Microsoft Word 6;
Windows 3.1, Excel 5, Access 2, PowerPoint 4.
Basic English & Business Communication Writing.
Accounting through the Balance Sheet.
Computer Accounting Software.
9/85-6/87 Associates’ Degree in Accounting w/Minor in Business
Administration
Washington Technical College; Marietta, OH
9/74-1/76 Theological Studies, Social Services
The Salvation Army School of Officer Training; Suffern, NY
9/69-6/73 Business Administration, Secretarial, Food Service Vocational
Lorain High School; Lorain, OH
WORK EXPERIENCE
5/13 – 12/13 RailCrew Xpress; Lenexa, KS
Van Driver for transporting rail crews.
12/09-4/14 Jackson Hewitt Tax Service; Mansfield, OH
Level 2 Tax Return preparer and Office Supervisor
6/09–8/09 StarTek; Mansfield, OH
Customer Service Representative: Call center cell phone
troubleshooter
4/06-4/06 Evins Personnel Consultants; Austin, TX
Temporary Employee Payroll processor: calculating hours, data entry
into payroll software, printing reports and paychecks for approximately
300+ employees.
3/01-2/06 Spencer Press Inc.; Wells ME
Payroll Assistant: maintain/manage employee time on software, time
approval reports to supervisors, data entry and maintain employee
benefits and pay increases on payroll software. Print reports and
checks for 500+ employees. Pay taxes and garnishments, extra
responsibility for data entry of receivables into company software
and invoices onto company spreadsheet for accounting department.
11/97-1/98 The Salvation Army; Old Orchard Beach, ME
Seasonal Van Driver and Maintenance of agency building.
12/95-4/96 Eastern Bag Connection; Biddeford, ME
Customer Service Representative: responsible for invoicing, accounts
receivables, customer monthly statements, end of month financial
reports, customer tracking reports, and purchasing.
10/95-12/95 Kelly Services; Biddeford, ME
Temporary Secretarial Services
1/93-10/93 East Coast Steel; South Portland, ME
Secretary: responsible for all office duties. Shipping UPS items.
distributing mail and petty cash disbursements.
11/91-6/92 MHP Inc.; South Portland, ME
File Clerk: Responsible for all filing.
7/90-1/91 The Salvation Army; Toledo, OH
Social Service Representative: evaluation and recommendation of
client cases, overseeing all program departments for agency.
6/88-7/90 Lorain Products; Lorain, OH
Customer Service Representative; responsible for generating invoices
for service centers located across country. Pricing, collection and
distribution of reports.
REFERENCE
Jamie Popa Laura Donnersbach
Jackson Hewitt Tax Services Jackson Hewitt Tax Services
Contact this candidate