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Customer Service Representative

Location:
Albany, NY
Posted:
June 25, 2014

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Resume:

THOMAS S. WHITE

**** *** ******** ****

Albany, New York 12208

518-***-****

EMPLOYMENT:

Newkirk/DST, Albany - (November 2012-Present)

Production Administration

DAILY FUNCTIONS:

• Estimating for production hours and job costing.

• Scheduling print production and finishing.

• Purchasing printing paper, production materials, and company-wide office supplies.

• Acquiring outside services including high-volume directory printing and specialty

finishing.

Peter’s Print, Cohoes - (February 2010-November 2012)

DAILY FUNCTIONS:

• All aspects of production of extremely high quality foil-stamped and embossed products.

Fort Orange Press, Inc., Albany - (1995-2009)

Assistant Production Manager - (February 2004-November 2009)

DAILY FUNCTIONS:

• Co-managing a seasoned production staff.

• Pre-production job planning and layout.

• Scheduling for print production, finishing, and shipping and receiving.

• Purchasing all production materials including paper, inks, DTP and pre press supplies,

plates, and bindery and packaging supplies.

• Securing parts and maintenance/repair services for pressroom and bindery, and keeping

detailed repair logs on equipment.

• Acquiring outside services including specialty finishing, stamping and diecutting, mailing

and fulfilment.

• Servicing several large in-house accounts.

Customer Service Manager - (1995-2003)

S&S Press, Schenectady - (1987-1995)

Production Manager

Moore Data Management Services, Albany - (1982-1987)

Customer Service Representative (3yrs)

Prepress Department (2 yrs)

SUNY Printshop, Albany - (1981)

Pressroom Operator (work study program)

Mohawk Lettershop, Scotia - (1980-1981)

Pressroom Operator

Prepress Department

Coughtry’s Albany - (1979-1980)

Pressroom Operator

Printing and Photography counter sales

H&B Printing, Albany - (1977-1979)

Pressroom Operator

EDUCATION:

SUNY at Albany (1980-1982, 1991)

Bachelor of Arts Degree, Fine Arts Program, 1991

College of St. Rose, Albany - (1977-1979)

Graphic Arts/Fine Arts Program

Clarkson College, Potsdam - (1976)

Engineering Program

Watervliet High School - (1972-1976)

Math/Science Concentration, Regents Honors Diploma

STRENGTHS:

• Operational knowledge of sheetfed and web press operation and all finishing methods.

• Strong customer relations skills and great rapport with suppliers.

• Calm, creative ingenuity and problem-solving ability in a crisis.

PERSONAL:

Interests: Fishing, Woodworking.

Personal and professional references available upon request



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