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Project Manager Customer Service

Location:
Altamonte Springs, FL
Posted:
June 25, 2014

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Resume:

Jean G. Alexandre, MBA/MPM

*** ****** ******* ***** *********, Florida 32714 407-***-**** acep3b@r.postjobfree.com

OJECTIVE

To properly and effectively execute all responsibilities of a very successful

Project Coordinator (or an analogous position) where my multilayer management

skills including, but not limited to project/risk management, quality assurance,

program development, training experience and customer service with a successful

track record of small business development can be utilized and maximized.

SUMMARY OF QUALIFICATION

• Organized and goal-oriented, with 3+ years in project management and

customer-service focus

• Analytical problem-solver, able to anticipate issues and create new systems

that streamline operations, resolves concerns and improves efficiency.

• Skilled in building excellent rapport with clients and team members. Able to

see the big picture, delegate effectively and motivate team members to

achieve on-time project completion.

PROFESSIONAL EXPERIENCE

JLT Tax Services LLC (Contract Position)

Operations Manager/Project Manager Dec 2012 - Feb 2014

Supervised and increased effectiveness and efficiency of operational systems and processes/policies to

support organization’s mission; specifically, supported management reporting/information

Played a significant role in long-term strategic plans toward operational excellence – Developed long-

range forecasts and maintained long-range financial plans, developed and implemented organizational

strategies and policies.

Developed and provided training materials and training modules

Improve and develop processes and procedures to streamline company's services using IT resolution

Developed marketing campaigns that increased market gain by 25%

• Supervised overall financial system, HR management, IT system and business controls.

• Prepared monthly activity reports, fulfilled tax related requirements and generated year-end reports.

Accurately established accounting information systems and tax preparation procedures.

Use computers and specialized software (Drake, ProSeries, Crosslink, TurboTax) to prepare and file tax

returns.

Analyzed corporate and individual taxation, trust tax and estate tax systems.

Career Source Central Florida (Not for Profit) Jan 2011 - Nov

2012

Special Projects Coordinator/Manager

Started off as Project Coordinator, and nine months later was promoted to Project Manager

Created and sustain a new line of business focused mainly on Science, Technology, Engineering and Math

industry needs

Prepare complex operations reports, ensuring federal compliance and funding justification across all

initiatives

Developed and implement programs and initiatives targeting diverse populations and various federal

funding streams

Effectively manage program budget as well as procurement process, creation/improvement, contract

negotiations, and high-level partnerships within Central Florida

Jean G. Alexandre, MBA/MPM

844 Grande Regency Point Altamonte, Florida 32714 407-***-**** acep3b@r.postjobfree.com

Ensured consistent execution of the company strategic plan as well as monitor, deliver financial systems

within budget and timeframes

Fostered and develop partnerships with C-Level executives within relevant industry organizations and

school districts (Provost at UCF, executives from Lockheed Martin, etc.)

Effective creation and management of all RFQ/RFP (Request for qualification/proposal) solicitation and

subsequent responses

Monitoring/Compliance: ensured organizational adherence to state and federal funding stream policy

G.H.A.T.E.S. (Global Haitian Advancement through Education and Sports) Mar 2009- Jan

2011

Special Projects Coordinator

Implemented and facilitated projects and programs designed specifically to provide leadership to young

and impoverished Haitians in Haiti through sports and education

Drafted and created program proposals of possible events and activities to potential partners

Liaised with key figures to promote and market various G.H.A.T.E.S initiatives to obtain strategic

business and other organizational objectives and goals

Worked with a mid-size staff to develop systems to ensure consistent, high-quality project management.

Demonstrated consistent quality of financial management and administration, fundraising,

communication system and put into action vivid and accurate timelines displaying integral resources

needed to achieve program goals

EDUCATION

Masters of Science - Project Management – (MPM), 2011

Keller Graduate School of Management - Orlando, Florida

Masters of Science - Business Administration – (MBA) 2010

Keller Graduate School of Management - Orlando, Florida

Bachelors of Science - Business Technical Management – (BSTM) 2008

Devry University - Orlando, Florida

Associate of Science - Electronics Engineering Technology-June 2005

Valencia College - Orlando, Florida



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