Customer Service Representative
Resume:
Mona Albazi Home 480-***-**** **** E. Chandler Blvd. #132 Cell
Phoenix, AZ 85048 aceoy2@r.postjobfree.com
QUALIFICATIONS
Customer Service Professional seeks a challenging opportunity were my
extensive experience will be further developed and utilized. Demonstrates
strong communication skills and projects a high quality professional image.
A self-motivated, hard working and detail oriented with a record of
success in troubleshooting and problem resolution. Additional skills
include technical proficiency in MS Word, Excel and PowerPoint and fluent
in Assyrian and Arabic.
EXPERIENCE
Origami Owl Phoenix, AZ
Shipping & Receiving 02/2013 - 01/2014
o Perform shipping and receiving and servicing of online customer
orders.
o Support the shipment of goods produced and the received goods and
supplies to be used in or to aid in the production/storage of goods
destined for sale to our customer base.
Dillard's Department Store Scottsdale, AZ
Sales / Shipping 02/2012 - 01/2013
o Perform excellent customer relations, generate sales and organize
merchandise
o Manage inventory and conduct restocking procedures.
o Additional duties included conducting all shipping efforts for special
order requests for customers.
Tukee's Deli and Catering Phoenix, AZ
Customer Service Representative 01/2009 - 02/2012
o Daily preparation and serving of catering orders.
o Generated return customers by offering attentive and personalized
service.
o Opened and closed facility; managed daily cash, orders and inventory.
o Contact Paula Palosika 602-***-**** for reference.
Bloomingdale's Palo Alto, CA
Sales Associate 05/2005 - 01/2009
o Assisted customers in fitting room with selection and purchase of
lingerie.
o Established friendly yet professional atmosphere that promoted
attentive customer service.
o Consistently generated additional revenues utilizing friendly sales
techniques to up-sell product specials and complementary items.
o Event planning and inviting frequent customers to special events.
o Contact Jessica Bryant 650-***-**** for reference.
American Airlines San Jose, CA
Service Agent 06/1997 - 08/2003
o Worked quickly to accomplish timely passenger check-in at ticket
counters.
o Eliminated counter congestion by providing information, directions and
assisting passengers.
o Serviced passengers in a caring, efficient and diplomatic manner.
o Resolve discrepancies and customers concerns.
o Communicate with Customers over the phone and research passenger
complaints.
o Maintained daily log records of lost, unclaimed and mishandled
articles.
o Contact Maria Soto 408-***-**** or Sean Sanfilippo 808-***-**** as
reference
Hewlett Packard Sunnyvale, CA
Shipping and Receiving Agent 06/1994 - 06/1997
o International shipping and receiving products from Malaysia and
Singapore.
o Logged products into system, maintained inventory, according to
product family.
o Conducted phone orders and package products for shipping.
o Ensured smooth and on time product shipment according to customer
specifications.
Education
o 1995 - 1996 Go Western Travel Agent Training, San Jose, CA
o 1988 - 1989 Computer Business College, San Jose, CA
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