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Customer Service Manager

Location:
Washington, DC
Posted:
June 23, 2014

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Resume:

Jocelyn Thompson

aceoxe@r.postjobfree.com ****

Naylor Road S.E. # 102

(202) 903- 6778

Washington, D.C. 20020

QUALIFICATIONS SUMMARY

Regional Trainer and Educator with over 15 years of experience. Educator to employees by

implementing training modules relative to trend, artistry and product knowledge. Trainer in the

Philadelphia, Delaware, South Jersey market responsible for the education of artists in 16

doorsExplain in a general term what “doors” is….if it means “store” put that instead

If you remember how much the budget was enter it..if it varied year to year do an average amount

Delete “the”

If it was called “touchbase” capitalize the “T”

How much

What degree did you get..if none add pertinent classes

and a volume of 21 million dollars annually. Trainer in the Maryland, District of Columbia

and Virginia market managing 14 doors a volume of 16 million dollars annually. Created

soundbytes for the company that have been implemented and used.

PROFESSIONAL WORK EXPERIENCE

Independent Make-up Consultant / Freelance

October 2012-present

Weekly engagements with Congressional Constituents at Fox and Friends Television •

Key makeup artist for Missy Elliot at Black Girls Rock • BET executives for the BET Honor

Awards

MAC COSMETICS

September 1997 – October 2012

Regional Trainer

Washington, D.C., Virginia, January2008 – October 2012

Maryland

Philadelphia, South New Jersey, November 2004 – December

Delaware 2007

• Facilitated core basic training for new employees and quarterly training for

employees on the latest makeup trends and applications for new product

launches

• Rotated visit in store and worked with artists daily on servicing customers in a

retail environment

• Key speaker in trend shows, seminars and additional ancillary makeup events

• Responsible for maintaining artists’ skill certifications from basic beauty to

advanced editorial makeup

Managed yearly budget Explain in a general term what “doors” is….if it means “store” put that instead

If you remember how much the budget was enter it..if it varied year to year do an average amount

Delete “the”

If it was called “touchbase” capitalize the “T”

How much

What degree did you get..if none add pertinent classes

• inclusive of reconciling monthly expense reports within the corporate guidelines

• Negotiated venue and set makeup interviews for potential new hires on a

bimonthly basis

• Assisted in the set-up of new store openings for free standing and counters

within a retailer

• Travelled outside of the market to facilitate core trainings and certifications

• Responsible for maintaining personal schedule to reflect a consistent rotation of

support to artists/ customers amongst 15 doors

Held weekly calls with business manager to assess and forecast theExplain in a general term what

“doors” is….if it means “store” put that instead

If you remember how much the budget was enter it..if it varied year to year do an average amount

Delete “the”

If it was called “touchbase” capitalize the “T”

How much

What degree did you get..if none add pertinent classes

• business needs

Implemented touchbase Explain in a general term what “doors” is….if it means “store” put that instead

If you remember how much the budget was enter it..if it varied year to year do an average amount

Delete “the”

If it was called “touchbase” capitalize the “T”

How much

What degree did you get..if none add pertinent classes

• with upper management in Artistry to consistently assess the effectiveness of

the training initiatives

• Partnered with Retail Managers to consistently build the clientele within each

location

• Hosted monthly creative Master Classes for artists’ to strengthen their artistry

skills in the free standing stores

• Implemented an Artist Exchange Program designed to give artists’ a different

work and customer experience within the market

• Chosen for NY Fashion Week for the past 12 seasons

• Consistently set an example of strong artistry, professionalism and outstanding

customer service

• Top 10 trainer of productivity for MAC North America for 2 years

Resident Trainer, Washington, D.C. and Virginia

Achieved personal sales goalExplain in a general term what “doors” is….if it means “store” put that

instead

If you remember how much the budget was enter it..if it varied year to year do an average amount

Delete “the”

If it was called “touchbase” capitalize the “T”

How much

What degree did you get..if none add pertinent classes

February 2002-

October 2004

• Developed artistry skills for employees within 5 doors

• Assisted Trainer in facilitating core trainings

• Responsible for maintaining schedule and budget

Retail Manager, Nordstrom July 2001- January

Tysons Corner 2002

• KEY ACHIEVEMENT: Generated revenue that turned the business from a 38%

decrease to an 8% increase within 6 months

Assistant Manager, Nordstrom January 1999 – June

Pentagon City 2001

MAC Artist, Nordstrom September 1997-

Pentagon City January 1999

ANCILLARY MAKEUP

Hispanic Heritage Awards at the White House – Key makeup artist for Sheila E. Jennifer

Lopez, Jimmy Smits and George Lopez • Merriweather Jazz Festival – Key makeup artist

for Estelle • Women in the Arts – Key makeup artist for Lacey Chabret • Ladies First Tour-

key makeup artist for Missy Elliot • Others to include Patti LaBelle, Steven Tyler, Mary J.

Blige, Chaka Khan, Myrlie Evers

EDUCATION & TRAINING

Howard University August 1988 –

May 1990Explain in a general term what “doors” is….if it means “store” put that instead

If you remember how much the budget was enter it..if it varied year to year do an average amount

Delete “the”

If it was called “touchbase” capitalize the “T”

How much

What degree did you get..if none add pertinent classes

Body Painting Classes with MAC Cosmetics • Bridal Make-up Classes with MAC

Cosmetics • Highlight /Contouring Classes with MAC Cosmetics • Generational training

with MAC Cosmetics

References available upon request



Contact this candidate