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Manager Customer Service

Location:
Houston, TX
Posted:
June 23, 2014

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Resume:

Michelle Woods

aceoq3@r.postjobfree.com

aceoq3@r.postjobfree.com

Objective: A positions in a dynamic and progressive company were my talent and innovative

capabilities can be efficiently utilized.

Experience: 2013 – 2014 CFLane Clute, TX

Property Manager 544 Units

Ability to accept responsibility of Overall staff management, hire, train, performance improvement

[disciplinary], performance evaluations [development] and empower staff to build a cohesive team

to achieve the property’s goals and objectives. Adhere to and ensure that all on-site personnel

adhere to Company’s safety program policies and procedures. Confer with staff in order to resolve

performance and personnel problems, and to discuss company policies. Evaluate employee

performance, and recommend personnel actions such as promotions, transfers, and dismissals.

Attend to the needs of residents, potential residents, and associates in a manner utilizing

advanced skills in customer service to ensure that both the internal and external customers are

treated with respect, have their concerns properly addressed in a timely manner, and are given

proper information regarding policies, procedures, and practices; .Oversee and actively

participate in vendor management i.e. negotiate contracts, delinquencies, etc. Inspect each

vacated unit to determine necessary repairs and maintenance prior to next move-in. Re-inspect

unit following completion of maintenance activities and prior to next move-in. read and manager

a budget. Maximize income, control expenditures and maintain financial objectives to meet pre-

determined budgetary goals. Supervises overall daily operations of the community, including, but

not limited to marketing, unit and exterior property inspections and capital improvements.

Perform related administrative duties, such as, preparation of reports, processing of forms and

documents, preparation and monitoring of the annual budget, performance of all duties related to

the purchase of goods and supplies; processing of all associate forms and documents; scheduling

associate work time and leave time; performance of duties of subordinate employees in their

absence assuring compliance with all applicable local, state and federal guidelines.

2013 BG Personnel & Staffing Houston, TX

Direct Hire position for Property Manager

2011 – 2012 JAllen Management Houston, TX

Assistant Manager 700 Units

Determine eligibility for Low-Income Tax Credit Housing; Data Entry; Rental Collections;

Compliance. Quality Inspections; Intake Application, Intake Application, input information for

waiting list keeping accurate and update information; contact applicant for low income housing;

prescreen applicants for residency and continued occupancy; Obtain bookkeeping for trespassing,

EIV log and Background screening

2008- 2011 Orion Real Estate Houston, TX

Assistant Manager - Recertification Specialist 285 Units

Determine eligibility for Low-Income Tax Credit Housing and Public Housing: Rental Collection

Bookkeeper; Data Entry; maintain all rent collection activities including delinquent rental

collection;

Social Services; Determine eligibility for Low-Income Tax Credit Housing; Monthly reports;

Maintain files and records

2006-2008 Southeastern Property Management Houston, TX

Assistant Manager – Compliance Manager 325 Units

Determine eligibility for Low-Income Tax Credit Housing: Data Entry; Rental Collection Social

Services:

Manage all rent collection activities including delinquent collections: Maintain files and records,

Monthly

Account reconciliation and reporting Oversaw court petition on delinquent accounts, civil and writ

of possession

2006 - 2005 Alpha Property Management Houston, TX

Property Manager 250 Units

Oversaw/Supervised the daily operation for administration& maintenance Develop and enforce

property

rules and regulations: Advertise, manage and lease units; Provide daily operating procedures and

training for

on-site office Establish rental rates and security deposit levels; Prepare and submit rent increase

requests to HUD;

Manage and negotiate contract bidding; Implement preventative maintenance programs Conduct

regular property

inspections; Review property appearance for overall curb appeal Identify non-routine maintenance

needs and provide

owner solutions: Maintain records of contracts, warranties and other important documents:

Receipt, recording,

approval and processing of all accounts payable manage all rent collection activities including

delinquent collections

Maintain files and records, Monthly account reconciliation and reporting

2005 – 2003 Greater Coastal Management Houston, TX

Assistant Manager-Leasing Consultant 285 Units

Determine eligibility for Low-Income Tax Credit Housing; Data Entry/Rental Collection/Social

Services Marketing

Ordering & Tracking Inventory of Office, Maintenance Supplies and Property amenities working

with various vendors

and agencies

2003-1989 Housing Authority for the City of Houston Houston, TX

Assistant Manager/Leasing Occupancy Specialist 585 Units

Determine eligibility for rental assistance and continued housing: Through Low-Income Housing

programs Bookkeeping

Reports/Rental Collection/Compliance & Quality Inspection: Oversaw court petition on delinquent

accounts, civil and

Writ of possession: Work closely with social service and their policies Low-Income counseling for

housing needs

Accreditation: Certified Housing Property Manager, UPCS Certified LIHTC Tax Credit Certified, HUD & Section 8

Experienced

AMSI, Rent Roll, One Site Real Page and Yardi Software Public Notary and On-Site Management

Experience

Education: Present Houston Community College Houston, TX

Business Administrative/Real Estate

1989 M. B. Smiley High School Graduate Houston, TX

Computer Skills: Windows 2000, Ms Word, Works, Outlook, Excel and 10 Key, any other standard office

equipment



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