David Searcy

*** ******* ***** ******, ** ***** 803-***-**** aceoox@r.postjobfree.com

Objective: Seeking a Mid-level Information Technology Position

Summary: Corporate network professional with a BS in Computer Science and 8 years of experience with a

Fortune 500 technology company, and a regional healthcare system. Experience includes onsite

support to engineers, physicians, and healthcare professionals.

SKILLS

Cisco Call Manager IT Project Management Asset Management

Cisco Unity Connection Windows XP/Vista/7/8 MacAfee EEPC Management

Cisco Identity Services Engine (ISE) VMware SCCM Management

Cisco NAC Remote Access Services APC Network Management

Cisco Emergency Responder Red Lion Control Modules Windows Imaging

Cisco IOS RFID Active Directory

EDUCATION

Limestone College, Gaffney, SC 2006

Bachelor of Science - Computer Science/Information Technology GPA: 3.30

Spartanburg Technical College, Spartanburg, SC

Associate in Computer Science, Cisco Networking 2004

EXPERIENCE

The Shaw Group, Power Division, Nuclear, Jenkinsville, SC 2009-Present

Global Support Specialist 4

Provide IT support for the development of two nuclear power plants in Jenkinsville, SC.

Manage the rollout team in an effort to upgrade 1000+ workstations to Windows 7.

Perform maintenance, upgrades, support, and training for networking and voice equipment on site.

Develop new and innovative ways to l;

Coordinate network and voice infrastructure upgrades with management.

Setup, configure, troubleshoot, analyze and repair computer systems, hardware and computer peripherals.

Assist in the support of servers and network appliances.

Utilize Cisco Call Manager and Unity to setup and configure phones and voicemail in a VOIP based environment.

Build and maintain Norton Ghost images to help streamline Windows deployment.

Install and upgrade company standard software applications.

Utilize Service Desk software to document and status daily work assignments.

Provide technical support to home office and remote offices within region.

Support and maintains user account information including rights, security and systems groups.

Aggregate Industries, Columbia, SC 2008 – Dec. 2009

PC Support Specialist II

Provide second level desktop support to more than fifteen offices across the upstate

Troubleshoot laptop/desktop hardware related issues. Repair issues in accordance with SLA

Assess use of thin clients and replace with desktops and/or laptops as needed to meet user requirements

Build and maintain local LANDesk server

Test and provide feedback for newly implemented Remedy software

Train employees on use of newly implemented Help Desk as point of contact for all IT needs

Assist with network related troubleshooting

Assist Help Desk with resolution of more complex workstation hardware and software issues.

Brunswick Corporation, Newberry, SC 2007 – 2008

Technical Support Specialist

Plan and develop network resources; evaluate and recommend hardware and software purchases.

Plan and implement network security, including firewalls, managing host security, file permissions, and file

system integrity.

Develop and maintain daily full/incremental server backups and manage secure offsite storage for backup media.

Obtain and evaluate quotes from vendors for network expansion projects.

Oversee software and application installation, and upgrades; maintain site licenses for

department/organization.

Perform administrative tasks in a complete MS Active Directory, Windows XP client\server infrastructure

environment.

Troubleshoot network connectivity issues between remote users, clients and servers.

General Electric, Greenville, SC 2006 – 2007

Deskside Support Technician

Provide executive desktop support to the Vice President of Engineering and his staff.

Provide second level PC Support solutions for the 700 engineering users and GE Technology Center facility

Troubleshoot desktops/laptops with support for numerous software applications down to the component level

Diagnose, remove, and replace defective hardware including system motherboards, hard drives, memory, network,

video cards, and other hardware components in a variety of laptops/desktop systems.

Coordinate with GE’s Dell lease program to order warranty replacement parts and replace out of date equipment.

Utilize Active Directory to add, move, and update user and computer accounts

Diagnose and replace defective printer components.

Troubleshoot, service, and statically configure multifunction network printers and plotters.

Provide engineers with sound solutions for NGW (new generation workstation) hardware related issues and with

graphical driven applications.

Focus on a time efficient response service while maximizing cost effectiveness in improving quality and user

performance.

TEK Systems, Greenville, SC 2004 – 2006

PC Support Technician-Spartanburg Regional Healthcare System

Manager of the Computer Technician Team

Provide solutions for over 5000 users and 3000 workstations and promoted to leadership role

Troubleshoot desktops/laptops and numerous software applications

Maintain inventory for newly installed leased PCs; receive and prepare outgoing orders

Scan newly received equipment for database entry

Computer Technician-Freightliner

Installed over 600 computer systems at 3 plants in SC and NC using multiple systems

Installed, configured and upgraded company software

Created and configured administrator and plant operators’ user accounts; configured/installed network services

Implemented DOS-based functions for interconnectivity testing between systems, servers and devices

Computer Technician-US Food Service

Managed inventory for over 400 desktop systems and related hardware

Tested systems and hardware using troubleshooting techniques

References

Available Upon Request

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