SUSHMA

Employer: Krishna

aceoop@r.postjobfree.com

703-***-****

SUMMARY:

• 7 years of IT experience in various stages of Software Development Life Cycle (SDLC) including analysis,

requirement engineering, development, enhancements, testing, and maintenance of Multi-tier, web-based, and

portals based object oriented enterprise applications.

• Very good understanding of SaaS and PaaS concepts.

• Certified Salesforce Developer with 3 years’ experience in administration, configuration, Customization, Implementation,

Data Migration and Support of Salesforce CRM.

• Experienced in SalesForce.com Apex Classes, Apex triggers Integration, Visual Force, Force.com API and

Web services. Hands on experience in designing and developing Salesforce.com CRM Applications.

• Extensive experience in designing of custom objects, custom fields, Picklist, Page layouts, Workflow and

Approval Process, Validation Rules, custom Tabs, Custom Reports, Report Folders, report extractions to

various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to

application requirements.

• Worked on SOQL & SOSL queries using Force.com Explorer.

• Worked on Web service API/Soap API in order to build programs that bring nightly data from Oracle to

Salesforce.

• Created Dashboards to display Data in Salesforce.com

• Good Experience in developing Custom Page Layouts, work flows, and Approval processes.

• Has adequate experience in working with Apex Data Loader and Command Line Data Loader in

Salesforce.com

• Installed Sales Force AppExchange Apps, configured and maintained user security permissions in compliance

with organizational needs

• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications

(SRS) and identifying interface and business process specifications.

• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class

diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.

• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in

relation with all the phases of Rational Unified Process (RUP).

• Participated in Weekly Change control meetings and performed application and global impact analysis.

• Worked on Quality center and Remedy systems to initiate a new project, log defects and store documents.

• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove

that system conform to specifications of business and quality requirements.

• Good command over designing & developing dynamic web content using Java/J2EE, JSP, Ajax, HTML,

XML, JavaScript & other web development tools/technologies.

• 2 years of experience as Development and Deployment Lead.

• Highly motivated team player with excellent communication, presentation and interpersonal skills.

TECHNICAL SKILLS:

Configurations,Apex Classes, Triggers and Visual force(Pages,

SalesForce.com

Component & Controllers),Eclipse Force.com IDE, Custom

Objects, Data migration, Record Types, Workflows, Email

Templates, Data loader, SOQL, SOSL, Force.com Excel connector,

Desktop Integration, Chatter

Windows 2000/2003, Win-XP, Windows Vista, Windows 7,UNIX

Operating Systems

Languages and C,C++, JAVA, HTML,CSS,XML, JavaScript

Scripts

Database SQL Server 2005/2000, Oracle 10g/9i.

Tools Microsoft Visual Studio2008, Microsoft Visio, Visual Studio 6.0,

TOAD, PL/SQL Developer, MS Office

ETL OWB

PROFESSIONAL EXPERIENCE:

DirecTV, El Segundo, CA May 2013 – May 2014

Sr.Salesforce Developer and Team Lead

DirecTV is one of the world’s leading digital television entertainment services with more than 32 million customers in the USA

and Latin America. DirecTV has more than 30,000 technicians and staff. Salesforce.com platform has been implemented on the

smart phones of technicians to effectively capture customer information, track customer locations, inventory and digitally capture

customer signatures.

Responsibilities:

• Prepared Technical Specification Document on end-to-end flow of the implementation.

• Developed RESTful Web Services to communicate with Siebel System.

• Developed Apex Classes that implement SAML Authentication for authorizing technicians into Salesforce as

well as Siebel System.

• Worked on implementation of JSON to XML conversion for Request to Siebel System.

• Good working experience in querying salesforce.com database using SOQL & SOSL queries using Force.com

explorer.

• Worked on field definitions and data mapping with mapping Siebel data to the SalesForce application.

• Developed custom Workflows and Assignment Rules.

• Worked on role hierarchy & sharing rules to configure visibility

• Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and

Approval Workflow.

• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.

• Experienced to maintain, enhance and create workflows and validation rules.

• Worked as a part-time lead for onsite-offshore co-ordination.

• Prepared training material and trained salesforce.com business users.

• Trained developers for understanding and subsequent support for the system.

Environment: Apex, Visual force, S-Controls, Force.com IDE, Exact target, SOQL,SOSL, HTML,CSS, XML, XSL, Apex data

loader, Oracle 9i, MS office 2003,TOAD 8.0.

Procter and Gamble (P&G), Cincinnati, OH May 2012 – April 2013

Salesforce Developer

Procter and Gamble uses Sales Cloud to centralize and co-ordinate activities among the employees. Cloud is also used to quickly

share information among call center, field sales and technical service teams. Service Cloud is implemented to track customer

issues.

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical

requirements and designed the solution by customizing various standard objects and Custom objects of

SalesForce.com (SFDC).

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

• Designed various WebPages in Visual Force for implementing Business requirements on Accounts and

Opportunities

• Integrated Oracle with Salesforce using WebServices API. Have built Integration programs to bring nightly data

from oracle to salesforce.

• Implemented web based case management automation – Web to Case (on Case Object) to track and solve

customer’s issues.

• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional

needs of the application.

• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products,

Opportunity Line Items, Leads, Campaigns, Reports and Dashboards

• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules,

Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of

the application.

• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application

using platform database objects.

• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Environment: SOSL, SOQL, Eclipse, Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects,

Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Ricoh, NJ May 2010 – April 2012

Salesforce Admin

Ricoh is a global company specialized in image equipment, production print solutions, document management and IT services.

Ricoh integrated Marketo with Salesforce CRM platform for providing marketing automation tool to its 4000 sales professionals.

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical

requirements and designed the solution by customizing various standard objects and Custom objects of

SalesForce.com (SFDC).

• Implemented case automation to track and solve customer’s issues. This helped to form a common platform to

address Business Users issues.

• Minimized the custom code by using the standard configurations such as WorkFlows, Validation Rules, Auto

Response Rules.

• Worked extensively on Accounts, Contacts, Leads, Opportunities and other standard objects and additional

fields, layouts and record types for custom objects.

• Data modeled the Salesforce Application of Ricoh by using Lookup and Master detail relationships on the

objects and created junction objects to establish connectivity where ever required.

• Worked on Roles, Profile, Access settings, Page Layout features of Salesforce platform.

• Performed Deployment activities using ChangeSets and Eclipse IDE.

• Prepared functional requirement and design documents.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Marketo,

Demand Tools, Workbench.

Vodafone, EU and South Africa July 2008 – April 2010

Team Lead and Java Developer

Vodafone is a multinational telecommunications company that operates in more than 30 countries and has partner networks in

more than 50 countries. Vodafone, across Europe and Africa, uses Oracle e-Billing as their billing system for reports and

analytics, customer interface and other billing activities, for B2B users.

Responsibilities:

• Led a team of 7 developers and 5 testers onsite and offshore.

• Developed Web Applications for Vodafone Ireland, Czech Republic, Turkey, Hungary and Netherlands using

JSP and Servlets.

• Developed user interface screens using HTML and CSS.

• Implemented Language Translations for Vodafone Hungary.

• Worked on SSO for Vodafone Turkey.

• Weblogic Server Installation and Configuration

• User Domain Creation, Configuring JDBC Resources, JMS Modules, JMS Servers and Foreign Servers

• Configuration of Application Notifications, SMTP Access and Batch Reports

• Configuration of HTTPS, SSL and other security features

• Database setup for E-Billing 6.0.4 which includes E-Billing database installation, Oracle 11g release 2

installation, OWB installation and configuration.

• Bill feed data analysis and bill feed through OWB

• Weblogic Server Administration

• Server Troubleshooting

• Requirement analysis and Use-case preparation for E-Billing 6.0.4 and E-Billing 6.0.2

• Preparation of application use-cases for Customer Service Representative module of E-Billing 6.0.4

Environment: Java, J2EE, Servlets, JSF, JSP, MySQL, XML, Web services, Hibernate, Web sphere 6.1, Eclipse, JUnit,

Oracle E-billing 6.0.2, 6.0.3, 6.0.4, Weblogic 10.0 mp1, Weblogic 10.3, OWB 11g, OWB 11gR2, RHEL 5.7, Solaris

COLT, U.K June 2007 - June 2008

Java Developer

COLT is an international IT and telecommunications company spanned across Europe, U.S, Asia and Africa. COLT changed their

order and billing management system to Remedy which required data migration from Order Handling System to Remedy.

Responsibilities:

• Involved in the requirements gathering.

• Followed the Agile methodology for development of application.

• Involved in designing the application architecture.

• Extensively involved in the development of JSF screens.

• Developed the presentation layer in JSF using components like Input, Output, Command, Selections and Data table.

• Extensively involved in the development of PL/SQL Queries, Stored Procedures, Triggers, Functions and Packages.

• Developed ManagedBeans required for the JSF pages.

• Developed the code for JSF event handling.

• Worked on the validations part of JSF.

• Used Spring framework for Dependency Injection.

• Developed the Session Beans.

• Developed ANT required for the project.

• Designed, developed and maintained the data layer using the ORM framework in Hibernate.

• Developed the AJAX code for dynamic population of values to the screen without having to reload the screen.

• Developed a JAX-WS Webservice to expose business methods for other applications.

• Used Java WSDP for developing Webservices for the application.

• Developed the Javascript code.

• Configured the CVS for the project.

• Setup the testing environment for the projejct.

Environment: HTML, JavaScript, J2SDK1.5, Core JAVA,J2EE, EJB 3.0, JSP, JSF, XML, Spring, Hibernate, Oracle, Eclipse

WTP, Weblogic, WebSphere, Ant, Unix, and CVS.

Education / Certification

• Bachelor Degree in Computer Science and Information Technology

• Salesforce.com Certified Administrator

• Salesforce.com Certified Developer

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