Todd Hoffman

www.linkedin.com/in/toddhoffman*

502-***-**** aceon7@r.postjobfree.com

SUMMARY

Growth-oriented Manager with proven success leading production, sales, and

call-center teams to meet aggressive goals. Key strengths in management,

customer service, training and problem resolution. Hands-on leader with a

strong understanding of continuous improvement (Kaizen Certified), P&L

management and team building.

Expertise includes:

Customer Satisfaction Sales Management New Business Development

Logistics Marketing / Advertising Distribution / Operations

Management Strategic Planning Merchandising

PROFESSIONAL EXPERIENCE

iKeyless, Louisville, KY 2014 - Present

National Operations Manager

Responsible for development and establishment of key operational metrics

for the company. Oversight of inventory control, logistics, and

operational excellence for 62 nationwide locations. Development of

processes and policies with an eye towards long term planning.

. As a member of the corporate leadership team advise CEO/Owner in long

term planning and overall organizational development.

. Implemented fuel savings and vehicle maintenance program reducing vehicle

costs by over 15%.

. Developed and implemented a new Account Manager training manual.

. Established new Account Manager Pay Plan increasing productivity

throughout the organization.

. Created a new Employment Engagement Strategy improving overall

communication resulting in improved teamwork and improved profit.

SAFELITE AUTOGLASS, Louisville, KY 2006 - 2013

General Manager

Managed 13 sales and operations leaders supporting 112 production and

warehouse employees across 4 states and 15 locations. Led corporate-wide

quality improvement initiatives. Managed Human Resource, Finance,

Marketing, and IT. Facilitated integration of multiple company

acquisitions.

. Doubled sales and increased net profit from $200K to $2.95M by

restructuring in-market call center, improving productivity through

continuous improvement techniques, and identifying new sales

opportunities while maintaining quality and improving customer service.

. Improved new employee integration by developing and implementing a

revised training schedule, eliminating 3 weeks from the previous training

program.

. Maintained employee productivity and commitment to quality by encouraging

and facilitating involvement in process improvements and implementing

applicable suggestions.

. Strengthened company's business by negotiation and implementation of a

University of Kentucky athletics sponsorship which increased brand

awareness resulting in increased corporate spend on local market

advertising.

. Worked with Advertising creating a more effective local marketing

strategy, including writing new ad copy and developing local advertising

strategy.

. Nominated by colleagues for Wall of Fame as top 1% performer in the

company for leading improvements in operations, sales, distribution,

warehouse and employee engagement.

Todd Hoffman aceon7@r.postjobfree.com Page Two

SCHOLASTIC BOOK FAIRS, Louisville, KY 2003 - 2006

Branch Manager

Managed staff of 7, $10M total annual sales budget and directed all HR

functions including: safety meetings, DOT / OSHA compliance, recruiting,

training, and evaluation. Planned, directed, and coordinated manpower to

meet aggressive production and distribution goals. Oversaw DOT training

and compliance of all drivers.

. Improved SOP for measurement of production quality resulting in 20%

growth in revenue per fair.

. Implemented operational efficiencies reducing labor costs by 15%.

. Conducted semi-annual warehouse sales generating incremental sales of

$250K and reducing aged inventory.

. Directed driver-training programs reducing fleet accidents by 50%.

. Received Operation Excellence Award for one of the top facilities in

operational performance.

H.H. GREGG, Louisville, KY 1996 - 2003

General Manager

Supervised 3 Department Managers. Coordinated all departmental sales /

merchandising activities. Directed local delivery teams and ensured all

corporate programs were executed properly. Proactively led Sales Managers

and department leaders in daily walk throughs to improve team product

knowledge and ensure proper pricing. Facilitated ongoing process

improvement by continually monitoring warehouse performance, and meeting

regularly with distribution carriers to discuss performance, quality

service and security.

. Developed sales strategies that increased sales of accessories by 20% and

resulted in after-market warranty penetration over 6.3%.

. Created an environment where all employees were successful; recipient of

Store of the Year Award, 2 years in a row, for overall store performance.

. Trained managers in new markets and assisted in new acquisition

integration contributing to doubling the growth of the company.

. As an individual contributor, achieved Presidents Club Award 3 years in a

row, for over $1M in sales while exceeding all sales KPIs.

EDUCATION

MEd, Educational and Counseling Psychology, University of Louisville,

Louisville, KY

BA, Psychology, University of Kentucky, Lexington, KY

PROFESSIONAL DEVELOPMENT

Kaizen Certification 2014

St. Aloysius, School Board, 2014 - 2017

Blue Apple Players, President, Board of Directors, 2005 - 2008

NE YMCA Program Committee

Safelite Leadership Training

Participated in London Triathlon raising over $1M for the Safelite

Charitable Foundation

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