ALEXANDRIA D. SMITH

**** **** ***** **. #*-*** Home Phone:972-***-****

Garland, Tx. 75043 aceoax@r.postjobfree.com

An experienced, dedicated customer service representative is seeking to add expertise to your

organization.

Extensive knowledge and experience working in a customer focused business and providing a

world class customer experience. I have a proven ability to adapt in an ever changing

environment where my ability to be a highly motivated self-starter and my willingness to grow

and learn can be utilized to provide goal oriented benefits to a company.

Professional Experience

Cinsay Account Manager: March 2013-March 2014

•Calling customers selling software

•Providing knowledgeable information about software

•Being able to explain software

•Being able to maintain multiple clients accounts and follow up with them on several occasions

•Being able to process payments

•Creating videos and doing live Clear Side presentations over the phone

•Multi-tasking through several tabs at once.

•Beall’s Warehouse June 2012 - August 2013

Inventory Clerk

• Perform daily inventory of company stock

• Receive product shipments

• Disburse products to various stores

• Quality control

• Pack return items

• Tag and inspect products

Stream Global Services December 2011 – June 2012

Customer Service Representative

• Receive and respond to customer service calls in a high-volume call center

• Troubleshoot and resolve customer account issues

• Maintain exceptional departmental quality and productivity standards

• Perform customer account maintenance

• Provide world class customer service to retain current customers for the company

Walmart Stores June 2011 – October 2011

Customer Service Clerk

• Provide quality customer service to meet and exceed the needs of the customer

• Perform customer relations duties to assist customers with their requests

Franklin Financial ServicesFebruary 2009 - December 2011

Receptionist Manager

• Receive and respond to incoming and outgoing customer calls

• Perform account receivables duties

• Collect and distribute mail

• Manage petty cash account

• File and maintain customer records

• Perform billing duties

• Provide world class customer service to retain current customers for the company

several tabs at once.

Selected Skills

Detail Oriented, Customer Focused, Creative Problem Solving Skills, Dedicated, Self-

Motivated, Excellent Customer Service and Communication Skills, Strong Interpersonal Skills,

Relationship Builder, Learns and adapts quickly, Results Oriented, Dependable, Analytical,

Motivator, Multi-Tasking, Adaptable.

Technical Skills

Microsoft Office, Microsoft Windows, Microsoft Outlook, 10-key, PBX Phone Systems,Video

Education

Jacksonville College – Jacksonville, Texas August 2010

• Undergraduate Studies

Lon Morris College – Jacksonville, Texas January 2011

• Undergraduate Studies

Jacksonville High School – Jacksonville, Texas 2007 – 2011

• High School Diploma

Accreditations/Awards: Letterman in Volleyball and Basketball; Texas Scholar Graduate

Contact this candidate