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Customer Service Account Executive

Location:
Atlanta, GA
Posted:
June 24, 2014

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Resume:

TINA L. MOORE

***** ******* **** **.

Alpharetta, GA 30022

Home 678-***-****

aceo9v@r.postjobfree.com

WORK HISTORY

American Wedding Group Atlanta, Ga

Wedding Consultant Jan 2014 to June 2014

Plan initial consultations with Brides and Grooms and help them to select premium vendor services

such as (Photography, Video, DJ services). Work with a lot of referral clients and contacts from

hotels to country clubs just to name a few. A lot computer and phone work and cold calling with

some warm leads. My goal was to help the brides and grooms plan the perfect wedding. I also had

do a lot of bridal shows and one on one consultation and presentations with customers. When

meeting with clients showed them portfolios via I-Pad and skype presentations at time.

Generation Mortgage Atlanta, GA

Reverse Mortgage Consultant Jan 2012 to Jan 2014

Registered loan Officers through the NMLS system and licensed in 22 states. Reverse Mortgage

consultant for Reverse Mortgage loans that are all FHA Loans. Responsible for originating reverse

mortgage loans, exclusively for Seniors 62 years of age or older. Job duties include but not limited

to, taking mortgage applications, cold calling, helping to collect conditions to move the file in to

Underwriting. Meeting with borrowers and helping customers through the loan process from start

to finish in getting there loans approved/closed. Lots of phone, computer work, generating leads,

while using, Sales force, Microsoft office, power point and excel. Also responsible for maintaining a

full pipeline while exceeding company monthly goals.

Bank of America Marietta, GA

Merchant Services June 09 to Nov 11

Field rep that self-sourced and follow-up on new and existing Bank referral leads and using

Salesforce.com. Sold products and services of Bank of America including, credit card terminals,

ATM machines, mobile and wireless terminal. Also helped small business generate more revenue

through the acceptance of credit card solutions and assisting on the right product and services for

their business. Responsible for doing presentations for business owners and employees, and other

referral channels. Job duties also included making sure merchants activate there accounts, and

giving Triple A customer service.

CITI MORTGAGE/CITIGROUP DUNWOODY, GA

Account Executive Nov. 06 to June 09

My job was to maintain a broker base of 25 offices and service there loans that they send to Citi

Mortgage. Trained brokers on product and services such as FHA, VA, review Du findings, Alt-A,

website updates etc. Help structure loans. On weekly basis conducted presentations to keep

brokers updated on what's new at Citi Mortgage. My job was to seek new business and keep the

existing brokers informed. Other duties were to sale all new products that we had to offer, while

closing over 4 million per months in loan volume. Also had to make sure that all loans met our

product and service policy and to keep all loans in compliance.

WELLS FARGO HOME LOAN Alpharetta, GA

Reverse Mortgage Consultant Oct. 07 to May 08

Maintained a current lead source that qualify for FHA Reverse Mortgages. Responsible for meeting

with potential customers, taking applications and following the loan from start to close. Structure

the loans in compliance with FHA guidelines. Also follow up on leads giving to me by the company.

Advertised in local papers, direct mail and T.V. marketing, all to generate new leads for the FHA

Reverse Mortgage product. Involved in Seminars to realtors and builders in educating them about

Reverse products that can benefit them and Wells Fargo in an effort to gain new leads.

LONG BEACH MORTGAGE ATLANTA, GA

Account Executive Jan 04 to Nov. 06

Was assigned to 35 brokers, kept an active pipeline of 4 million per month. Visited all brokers

monthly, pre-qualification & pre underwrote all loans prior to submission of a full file. On a

monthly basis gave one on one training of all Long Beach Mortgage products & online services.

Also was responsible for generating new brokers per month while maintaining good relationships

with existing brokers.

ACCREDITED HOME LENDERS MARIETTA, GA

Underwriter Jun 99 to Jan 04

Worked with a team of six account executives as a underwriter maintained all existing and new

customers mortgage files, cleared all outstanding stips made sure that all files Dti, & L.T. V. met

our investors Fannie Mae guidelines, calculated all income docs, clearing titles & grading quick

grades also verified all employment history verified all numbers on the 1003 application, thru

various internet search engines, followed the loan from start to close.

RILEY COLLEGE

Associates Degree in Business Administration 1991

Montgomery, Al



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