DIVYA SWAIN

DIVYA SWAIN, MBA, ITIL®

973-***-****; aceo9c@r.postjobfree.com

BUSINESS ANALYST

Dynamic, result focused, resourceful IT professional with over 6 years of progressively complex experience in

information technology and systems software. Creative and motivated leader dedicated to excellence with extensive

knowledge and experience of all phases of Software Development Life Cycle (SDLC). Vastly experienced in

requirements analysis, requirements gathering, gap analysis, business process analysis, project tracking and risk

management. Well versed with the challenges of working with cross functional teams and proficient at facilitating

clear understanding of complex information between implementation team and customer. Strong understanding of

Enterprise Risk Management (ERM) Maturity Model. Experience in conducting feasibility studies, and risk &

impact analysis. Excellent oral communication skills including public speaking and writing, with strong customer

service capabilities and well developed business acumen. Built solid relationships with strategic partners as well as

consensus across multiple organization levels. Experienced in all areas of Process and Product Quality Assurance

(PPQA). Well versed with testing methodologies with experience in manual and automated test tools. Exposure to

various operating systems with hands on testing experience on web based, window based application and GUI

applications. Good understanding of industry best practices and industry adopted methodologies (Waterfall, Agile).

Requirements Gathering Functional Requirements Requirements Elicitation Business Process Mapping User

Stories GAP Analysis Process Analysis Solution Design & Presentation Setups and Configurations Risk

Management Testing Quality Assurance Production Support Agile Techniques Teambuilding & Leadership

End User Training

PROFESSIONAL EXPERIENCE

RxNETWORK, Katy TX (Business Analyst)

10/2010 – 10/2013

RxNetwork is an early stage start up for healthcare consumer products marketplace. Its services are meant to help

the consumers find the best price for prescription drugs by connecting physicians and pharmacies. The project

involved getting the business processes, technology components and infrastructure ready to fit the company’s

business objectives of letting insured and uninsured consumers realize maximum benefit for their 'out of pocket'

expenses.

As Business Analyst, supported the software systems development project encompassing all SDLC phases.

Conducted requirements gathering followed by GAP analysis of requirements, business rules, business and system

process flows and a variety of business scenarios. U sed various techniques ranging from Brainstorming

Huddles, Focus Groups, JAD Sessions, Go To Meetings, Interviews and Surveys targeting maximum

user participation thereby making optimum use of the resources available. Facilitated meetings, developed

and delivered presentations, created To Be process models based on which built the "To Be" business process

flows, models and activity diagrams. Ensured newly implemented business processes enhanced success of the

project and were aligned to meet the organization's strategic business goals. Developed use cases, workflows and

screen mock ups for the website. Facilitated the identification of risks impacting the project deliverables and

followed risk mitigation strategies for risk assessment. Effectively applied Agile methodology and enforced project

standards. Independently set priorities and implemented decisions to meet team deadlines. Worked with cross

functional teams; consistently meeting critical timelines while maintaining high quality standards. Created test

plans prescribing the features and functions to be tested. Assisted in the development of test plans, test strategy,

user test cases and validated test results during User Acceptance Testing (UAT). Tested various integration points

Page 1

DIVYA SWAIN

and prioritized defects and system problems. Worked closely with development team supporting the Agile

development process to ensure the effectiveness and quality of system components. Responsible for timely updating

tracker items, Requirements Traceability Matrix (RTM) and business process documents and for conducting UAT

of the application. Created and presented weekly status reports and metrics to Leadership Team showing progress

against outstanding milestones, status, issues, risks and dependencies. Facilitated weekly and as needed meetings

provided meeting minutes, status reports, trend analysis and other information on request. Built productive

relationships with a diversity of clients, vendors and staff members across various functional and technical

disciplines.

TBC TECHNOLOGIES, NJ (Consultant)

08/2007 – 10/2010

Dental Dimensions, Falls Church VA (Business Analyst)

11/2009 – 10/2010

Dental Dimensions is a Women Owned dental office that specializes in all aspects of general dentistry.

As Business Analyst, I was the vital link between the company’s information technology capabilities and its

business objectives. Determined the operational objectives by studying existing business functions. Facilitated end

user JAD sessions to capture business requirements. Performed requirements analysis to design a custom system

that facilitated patient registration, filing and maintenance of medical records and documents. Created “To Be”

process models to educate the users about the benefits of automating and integrating technology components with

business processes and best practices. Planned effective implementation strategies to ensure business owners had

the necessary knowledge and skill to utilize the project deliverables thereby obtaining the intended strategic value.

Developed and executed plans to successfully implement operational policies and thereby bring about operational

efficiency. Created traceability matrix to track dependencies between requirements spread across modules. Created,

monitored and maintained detailed work plans. Leveraging Agile techniques, helped senior streamline the adoption

of process driven solution in a reliable, cost effective, low risk manner. After creating thorough training material,

trained end users in understanding the application and use the system independently. Scheduled, coordinated and

ran effective meetings: agenda, meeting notes, etc. Worked closely with end users, developers, and infrastructure

and project manager to resolve defects and troubleshooting.

National Express Corporation, Warrenville IL (Business Analyst/QA lead)

08/2007 – 11/2009

National Express Corporation (NEC) is a leading provider of student transportation, committed to getting students

to school safely and securely every time. The project involved fresh implementation of Oracle Applications (R12)

that acted as a technology enabler of their business objectives.

Started as a QA Analyst and then transitioned into the role of a Business Analyst along with the responsibilities of

being the QA Lead. During the requirement phase, conducted JAD sessions, User meetings and team meeting to

finalize the requirements around Customer Care Module (CRM/TeleService). Performed Process Mapping, Gap

Analysis and Technical Design of the application. Translated business logic into user interfaces for different

business components of the application. Finalized the scope of the projects through one on one meetings, and

designed the business requirements document. Created functional design documents with functional specs and

screen mockups. Facilitated meetings and made presentations related to business requirements and solution

development. Using Agile principles, evaluated information gathered from multiple sources, reconciled conflicts

and decomposed high level information into detailed low level. Interpreted customer business needs and translate

them into application and operational requirements. Worked with the development team to understand functionality,

resolve issues and provide feedback for enhancements. Analyzed bugs injected in the development process.

Page 2

DIVYA SWAIN

Developed and reviewed test cases and business functional scenarios. Reviewed use cases, alternate flow, business

rules, system rules and business processes for each functionality with users before getting the sign off. Conducted

peer review of the test cases and conducted review session of test cases with business users. Worked closely with

QA team to assist in reviewing test cases and identify new cases supporting the testing process for strategic and

tactical project. Helped the Project Manager in handling and organizing implementation activities and performed

post deployment verifications of the systems after the cutover. Facilitated timely project status/issues meetings with

project team members and with senior management.

EDUCATION & CREDENTIALS

• Master’s in Business Administration (MBA) with dual specialization in Human Resource and Marketing from

Indian Business Academy, India

• Associate Certificate in Business Analysis from George Washington (GW) University

• Bachelors in Commerce with Marketing and Business Organization Honors, India

• ITILv3 Foundations Certified

TECHNICAL SKILLS

Technologies – Oracle Applications (R12), Sales Force

Microsoft Office – MS Suite 2007/2010 (Word, Excel, Power Point, Visio, Access), MS SharePoint

Programming Languages HTML, C, C++, SQL

Tools – Mercury Quality Center 9.0/10.0, HP Version Manager, Serena Business Manager

Database – Oracle 9i, 10g, MS Access

Operating System UNIX, Windows 2010/2007/2003/2000/95/XP

Techniques – Elicitation, Use Case, User Stories, GAP Analysis, Wireframes, JAD Sessions, Activity Diagrams,

Process Flow Charts, Screen Mockups, User Meetings, Brainstorming, Focus Groups, Interviews, Surveys, Go To

Meeting

PERSONALITY TRAITS

• Expert at elicitation, analysis and documentation of requirements

• Exceptional problem solving and analytical skills

• Ability to consistently meeting critical timelines while maintaining high quality standards

• Strong monitoring, troubleshooting & issue resolution experience

• Exemplary interpersonal and creative writing skills

• Exceptional relationship management skills with the ability to relate to people at any level of business and

management

• Strong influencing and negotiation skills to deal with internal stakeholders, customers and vendors

DOMAIN: Healthcare, Transportation

Page 3

Contact this candidate