Experience Summary:

Experience with different SFA/CRM solutions like Salesforce.Com,

Siebel, ACT, SugarCRM, Microsoft Dynamics, Microsoft CRM 3.x and 4.x

and SAP contact management. Front ends/ dashboards included

Information Builders, Tibco, Microsoft and Jaspersoft. Mapped business

requirements into specific workflows. Large scale data migration from

legacy systems to cloud based and on-demand CRM systems.

. SFA/CRM migration expertise on different platforms

. Used single sign on with salesforce.com using active directory and

LDAP directories

. Implemented the sales cloud, service cloud, force.com, Chatter,

Jabber, dashboards and different reports to enhance productivity

and profits using salesforce.com

. Used Apex(java) and visual force development tools for

customization

. IM and Enterprise messaging systems like Exchange and Domino

. Project Management using Prince2 and PMP methodology

. ITIL expert

. Technical Writing & Document Development

. 3rd partySupplier relationships based on negotiated SLAs.

. Internal IT/ICT Workflow / Change Control Planning and Audits

. SAAS and Cloud Computing

Employment History:

SIEMENS ENTERPRISE COMMUNICATIONS, ISELIN NJ 8/2008 to Present

Program/ Project Manager. Clients included Morgan Stanley(1/2012-present),

Bank of America(3/2011-12/2011), Moody's(1/2010-2/2011), Deloitte(1/2009-

12/2009)and Covanta Energy(8/2008-12/2008).

Customized and implemented CRM/ SFA solutions mainly SalesForce.Com

and also Microsoft Dynamics.

. Leveraged social media and contact management using Facebook,

LinkedIn, Twitter, YouTube and Kloft

. Implemented salesforce for mobile use

. Enabled Chatter and email integration

. Increased efficiency of campaign management

. Created approvals and workflow process.

. Used analytics, reports and dashboards to display opportunities and

quotes.

. Used data.com within salesforce to import leads on a monthly basis

. Improved forecasting using customized dashboards

. Improved partner management

. Used AppExchange to create further modules for expenses, contract,

incentives, etc.

. Focus on capabilities within workflow driven sales and contact

management solutions.

. Emphasis was on application/database integration, data migration,

information delivery and subsequent analysis based on different

metrices.

. Messaging systems included IM, Exchange and Domino.

. These solutions were successfully delivered within budget and on time

to several public and private sector organizations. Developed and

delivered solutions that assess, plan, architect and design, and

implement solutions for enterprise wide heterogeneous IT environments

to meet business requirements.

. Mapping business requirements into software workflows

. Sharepoint/Domino/IM used for website(s) grouping and workflow

. Contact Management and Performance Analysis

. Managed development, data migration and subsequent roll outs

BEAR STEARNS, NYC, NEW YORK 6/2006 to 7/2008)

Sr. Project Manager

Project Included software evaluations & Support of IT/ICT

comms/messaging infrastructure. Performed Risk Assessments for their

IT Infrastructure, Web Servers, IM and Exchange servers and Online

Business Applications. Created server farms for sharepoint

servers(2007) for web content, document management and local

intranets. Provided technical support and end-user training to

internal and external customers on network, software, and computer

systems.

ACCENTURE, NYC NEW YORK (4/2002 to 3/2006)

Architect

Worked with different SFA/CRM packages including SalesForce, Siebel,

TeamLab, Microsoft CRM and customized in-house packages. Clients

included JWT, Saatchi and Saatchi, NorthFolk Bank, TD Waterhouse and

Commerce Bank.

PHILIPS LIGHTING, Andover MA (8/1997 to 2/2002)

IT Consultant / Architect

Consultant. Responsibilities included Firewalls, Network and Systems

Infrastructure Support & Risk Assessments Audits. Managed

customized, secure Intranet/Extranet Application & Messaging

Solution Development & Implementation with a team of 40 resources.

Managed IT Infrastructure Projects for Design, Install and Upgrade

for various divisions. Designed, owned and managed the business

analysis, development, policies, procedures, controls and standards

in support of technology solutions, hardware, software development,

infrastructure and support.

Filled the role of business/technology liaison, tasked with

discovering, articulating and driving the strategy and tactics of

the global technology solutions with both senior business leaders

and the technology teams. Established a consistent business analysis

process for gathering, understanding and time/resource sizing of

business needs.

Conceived, designed and led a team to build and deploy an internet

news delivery product.

Provided functional knowledge for the development of help desk

system, customer relationship management system, expense tracking

application, IT changes control process, library management, project

management, human resource management system and purchase management

system.

KPMG, NYC NEW YORK (1/1996 to 6/1997)

Security and Messaging Consultant

Work Included expert level advice on enterprise messaging

systems, network and systems infrastructure Support & Risk

Assessments Audits

Compliance- (Internal Security Auditor) - Provided expert

consulting services to clients in risk assessment focusing on PII.

Interacted and communicated with the clients and external auditors

NYNEX NYC York NY (8/94 - 12/95)

Worked as a IT consultant to manage network/ Lotus Notes servers, write

different applications.

Performed all aspects of IT administration and Support on Novell

and OS/2 servers, Firewalls, Network Cisco Routers, Switches, and

Critical Servers.

Managed and monitored enterprise network LAN/WAN corporate

network, 75 productions servers, and 50 plus ISDN and Frame Relay

communications link connections connecting 3 remote locations.

BANKERS TRUST/DEUTCHE BANK, NYC, NEW YORK (2/90 - 7/94)

Network and Systems Infrastructure Administration and Support

Managed and maintained Novell network and systems operations and

performed daily routine IT administration tasks. Maintained Lotus

Notes on OS/2 servers and Windows clients and created specific

applications based on specific in house requirements. Provided 3rd

level technical helpdesk IT supports to end users. Developed and

updated technical documentations and network diagrams.

Education AND PROFESSIONAL:

ITIL Expert Level

PMP and Prince 2 Practitioner certified

CRM expertise in Salesforce, Microsoft Dynamics, Siebel, ACT,

custom built.

MA Economics- Northeastern University, Boston USA

BA Economics- St Xaviers College, Bombay India

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