ELVIRA E. cervantes
**** ******* ****** *****: 209-***-****
Stockton, CA 95212 Email Address: acenzz@r.postjobfree.com
Experience
Jan. 2011 to present Western & Southern Life Insurance Company Stockton, CA
Sales Representative
Schedule meetings with customers to assess insurance needs
Explain benefits of insurance offerings that meet the specific needs of each customer
Procure sale of insurance products to best fit customers’ needs
Schedule periodic follow up meetings with customers to ensure customer satisfaction
July 2008 to July 2010 Sierra Pacific Home Loans, Inc. Stockton, CA
Loan Officer
Utilize existing network of contacts, including but not limited, to leveraging strategic
partnerships with Real Estate Brokers to generate new business
Analyze and assess customers’ income and debt ratio to qualify the loan
Thoroughly explain the various loan offerings available
After carefully assessing the unique financial condition of each customer, provide
recommendations as to which loan offerings are best suited for that particular customer with
detailed explanations supporting my recommendations
Educate customer about the competitive advantages of our loan offerings
Provide prompt customer service throughout all stages of the loan process, including follow up
after the loan has been procured
Nov. 2003 to Apr. 2007 RBC Mortgage/Home 123 Corporation Stockton, CA
Loan Officer
Please refer to Loan Officer job duties listed above for Sierra Pacific Home Loans, Inc. as they
are identical
Aug. 1977 to Mar. 2001 San Joaquin First Federal Bank/ Stockton, CA
Great American First Savings Bank/
Wells Fargo
Personal Banker (1992 to 2001)
Responsible for customer service operations and retention of accounts
Assist and offer suite of banking solutions to meet customers’ needs, including opening new
accounts and processing real estate loans
Prepare and submit detailed monthly real estate and consumer reports
Audit validity of all real estate and consumer loan documents
Oversee all areas of operations in Branch Manager’s absence
In Store Banking Manager (1990 to 1992), Customer Operations Representative II (1982 to 1990),
Senior Teller (1977 to 1982)
Education
Image and Communication Skills for Women
National Seminar Inc.
Introduction to Banking
Hawaii Institute of Banking
Great American First Savings Bank
Training and Development Department
Real Estate Loan Information Program
Automobile Loan Information
Sales Management
Advanced Sales Techniques
Telemarketing
Telephone Dynamics
Trust Deed Collections
Budgeting
Wells Fargo Bank
Officership Program
LICENSES
December 2011 - Life, Health, Accident and Disability License issued by CA
Department of Insurance