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Sales Customer Service

Location:
Holly Springs, NC
Posted:
June 21, 2014

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Resume:

Robert Nichols

**** ******** ** ● Raleigh, NC ***03 • 919-***-**** ● acenz3@r.postjobfree.com

EXPERIENCE

Lowe’s Home Improvement Inc., Raleigh, NC

2014

Customer Service Associate, Inside Lawn and Garden

• Use personal knowledge and skill sets to help customers with lawn and garden and power

equipment sales.

• Direct customer sales, targeted marketing, validate needs and concerns to build a sale around

customer needs with valid advice and laterally integrated purchases of various products.

• Very positive feedback

Private Consulting., Raleigh, NC 2013 -

2014

Various referral based agribusiness consulting

Hummert International, Earth City, MO 2012 –

2013

Territory Manager, The Carolinas & Virginia

• Proactively managed sales within a three-state territory and a book of business including clients

such as BASF, Monsanto, Bayer, and Syngenta; increased market presence by identifying new

industries and then building brand identity by cold calling new clients, building relationships, and

establishing a strong referral network

• Represented the company at trade shows around North Carolina and South Carolina; set-up and

manned company booth, educated potential clients about the company, and identified specific

products that could enhance their business

• Built a strong referral network of grant based business; consulted with clients to determine their

needs and identified product mixes that maximized profit margins as well as the value of the grant

Macy’s-Federated, Inc., Raleigh, NC 2011 –

2012

Sales Associate, Furniture Department

• Consistently made weekly and monthly sales goals and minimized department returns by focusing

on the customer and fulfilling their specific needs; consistently averaged sales of $30K per month.

• Rose to top producer within 3 weeks of starting by quickly acquiring product knowledge, building

relationships with customers, and taking a professional approach to the sales process

Campbell Road Nursery, Raleigh, NC 2011

Sales Associate

• Consulted with customers on a variety of purchases including annual, perennial, fruit, vegetable,

and woody ornamentals; clarified customer needs and goals, explained features and benefits of

possible purchases, and pitched specific products to meet their needs

• Built a strong referral business based on repeat customers and consistently contributed to a

substantial portion of overall sales; received recognition from management as a top performer

North Carolina State University’s JC Raulston Arboretum, Raleigh, NC

2010

Intern

• Interacted with visitors to the arboretum, explaining botanical nomenclature, providing historical

perspective, and answering a variety of questions; recognized by supervisor for exceptional

relationship building skills and asked to participate in the annual plant sale

• Dug trenches, ran irrigation lines, pruned trees, moved mulch, and handled bobcats, front end

loaders, and Gators

Horticultural Field Labs, North Carolina State University, Raleigh, NC

2009

Intern/Assistant Greenhouse Manager

EDUCATION

NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC

B.S., Horticultural Science, December 2010

Minors in Agricultural Business Management and Political Science



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