Brooke walters

**** * ********* *****, ************ heights, oh 44128, 614-***-****, acenwc@r.postjobfree.com

OBJECTIVE

A courteous and pleasant individual seeking employment as a Medical Assistant. I am offering relevant education and strong knowledge of patient

tasks to maximize the efficiency of facility.

3/3/2014 to 6/5/2014 Columbus Healthcare Center 614-***-**** Columbus, OH

state tested nurse aide (stna)

• Provide individuals with ADL's (activities of daily

living) such as bathing, dressing, feeding, grooming,

and hygiene

• Under the supervision of up to 15+ residents per day

• Preparing, ambulating, transporting, and positioning

residents

• Compassionate and caring for each resident

• Performs daily colostomy and catheter care

• Educating the patient and family member on specific

health information based on the patient’s condition

• Assisting the nursing staff with prevention and

management of disruptive behavior

• Ensured comfort by honoring and respecting

residents privacy

• Assisting the physician/nurse in a variety of

examinations and treatments.

• Takes vital signs (blood pressure, temperature, pulse,

pulse oximeter readings and respiration)

• Worked independently as well as in groups to meet

daily goals

• Following designated charting techniques to post to

patients’ charts that provide a daily outline or

summary of the patient’s care

9/5/2014 to 1/28/2014 DSW Shoephoria Center / Dawson 614-***-**** Columbus, OH

customer care representative

• Assisted customers with placing online orders from the Designer Shoe Warehouse (DSW) website

• Provided DSW customers with assistance to their DSW rewards accounts

• Partnered with DSW stores to provide assistance with product, sales, rewards account, and order status inquiries via phone and online

• Used Genesys Agent Desktop system for taking inbound / outbound calls and sending emails.

• Used IBM Sterling Order Management System to modify and cancel customers’ orders.

• Collaborated with FedEx, USPS, and UPS to retrieve tracking information for customers.

• Partnered with Arroweye Cardways Solutions to send / resend and update DSW gift card order information

• Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer issues

• Received rave reviews and kudos from DSW Corporate office based on my performance

• Commended by DSW customers for my hard work and diligence resolving their issues

4/4/2013 to 8/4/2013 Dish Network / Teleperformance USA Inc. 614-***-**** Columbus, OH

ON THE JOB TRAINER

• Developed New Hire Agents by performing on the job practice and navigating software / equipment such as Linux Operating System and

• Discussed with new hire agent's call performance and provides constructive feedback after each call

• Accurately responded to questions from new hires and assisted customers with antiquated / updated software and hardware such as the n

5/18/2012 to 4/4/2013 Dish Network / Teleperformance USA Inc.614-***-**** Columbus, O

Customer support specialist

• Worked from home

• Provided customer with the best support for installation and service

• Ensured customers information remains safe and secure by utilizing clean desk policy

• Transformed difficult customers into pleased customers by providing excellent customer service

• Possessed such a level of leadership and responsibility that I was later promoted to On the Job Trainer

•

2/12/2012 to 5/15/2012 Wintersong Village 740-***-**** Delaware, O

state tested nurse aide (stna)

• Assisted residents (patients) with personal care, monitoring and recovery assistance

• Under the supervision of up to 15 residents per day

• Provided residents with activities of daily living such as bathing, dressing and feeding

• Showed levels of compassion and caring for each resident like they were a family member

• Ensured comfort by honoring and respecting residents privacy

• Assisted residents in meeting their everyday goal of recovery

• Worked independently as well as in groups to meet daily goals

The Ohio State University Medical Center / Maxim Healthcare

2/1/2012 to 2/28/2012 Columbus, O

Services 614-***-****

sitter / state tested nurse aide (stna)

•

• Reminding (medication, dates, routines, etc.)

• Maintaining patient’s comfort level

• Assisting with meals and feeding

• Providing companionship and conversation

• Seeking assistance from the hospital/facility nurse when patient is in need

• Monitoring patient activity (i.e. ensuring patient stays in bed, IVs remain in place, etc.)

• Supervising patient through the night by ensuring family members that their loved one is safe when they are unable to be there

• Entertaining (games, crafts, reading, etc.)

• Assuring the patient will not be left unattended and will be accompanied at all times

• Assisting with personal care activities (bathing, grooming, etc.)

• Assisting with mobility

• Performing light housekeeping

• Organizing and reading mail

2/15/2011 to 10/5/2011 Life Care Center of Medina 330-***-**** Medina, OH

state tested nurse aide (stna)

•

• Enjoyed helping residents

• Under the supervision of up to 20 residents per day

• Worked in various healthcare settings

• Improved residents' well-being and quality of life through extensive personal care

• Monitored progress and assisted residents meet their recovery goals

• Provided residents with the best possible comfort, dignity and respect

• Demonstrated excellent customer service skills and healthcare

Bahama Breeze Island Grille

1/27/2009 to 2/15/2011 Beachwood

216-***-****

SErver / greeter

•

• Received rave ratings on all performance reviews

• Recognized for great communication ability, teamwork, customer service, flexibility and reliability

• Demonstrated the ability to interact with guests from diverse cultures and backgrounds

• Turned angry customer into loyal repeat guests by utilizing customer service skills, and knowledge of menu to find win-win resol

• Commended for multitasking abilities when frequently assigned largest sections of restaurant during peak dining hours

• Handled monies safely and accurately including different methods of payments such as debit / credit cards, checks, gifts voucher

10/5/2008 to 1/1/2009 J.C. Penney Parma, OH

sales Associate

•

• Responsible for children's / sports section of the top floor

• Organized items and performed inventory at end of day

• Greeted customers

• Was a self-starter by motivating co-workers and taking initiative

• Handled monies and other methods of payment safely and securely

• Performed customer service activities including selling and suggesting additional related merchandise

5/5/2007 to 4/11/2008 Donnard’s Fashion and Apparel Cleveland, O

sales associate

•

• Greeted customers

• Recommended merchandise based on the customer’s needs and wants

• Advised customers on utilization and care of merchandise

• Provided advice to clients regarding particular products or services

• Explained the use and advantage of merchandise to customers

• Answered customers’ queries and concerns

• Showed the live working of merchandise

•

E DUCATION

•

2014-2014 The Ohio School of Phlebotomy Columbus, OH

• Successfully completed Clinical Medical Assisting Program

•

• Learning the techniques for performing accurate vitals, medical histories, phlebotomy, CLIA-waived testing,

wound dressing, EKG’s, injections and front office / hospital standard procedure

•

•

• 2010-2010 Grand Oaks Rehabilitation Oakwood Village, OH

• NURSE AIDE TRAINING (CLINICALS)

•

• Shared joint responsibility (along with nursing staff) for the care of sick and bedridden residents.

• Learned the basics of assessing patient vital signs under the direction of nurse.

• Assisted charge nurse and staff with all aspects of daily care, including bathing, feeding and dressing.

•

•

• 2010-2010 MED-CERT Nurse Aide Program Bedford, OH

•

• Learned various skills and concepts under the direction of RN

• Tested on all 25 competency skills

•

CERTIFICATION

• State Tested Nurse Aide – Ohio Department of Health Registry # 401********* – Received 12/2010 and In

good standing

• Certified Clinical Medical Assistant – National Health Association Certificate # Y3D8A9C2- Received

6/2014 and in good standing

SKILLS / EXPERIENCE

• Can type 35 WPM

• Fast Learner and Self Starter

• Well- organized

• Detail-oriented

• Multi-tasking abilities

REFERENCES

Angela Jones – Supervisor at Columbus Healthcare Center – 614-***-****

Cindy Terapak – Supervisor at Designer Shoe Warehouse – 614-***-****

Annette Parks – Supervisor at Wintersong Village- 740-***-****

Contact this candidate