***** ***** *** ****.

Maple Heights, Ohio *****

216-***-**** / 216-***-****

acentu@r.postjobfree.com

Inez T. Stallings

Profile

Provide outstanding customer service to external and internal staff and clients, compliant in meeting deadlines and customer satisfaction expectations within various office industries. Well organized with great time management and an immense attention to detail. Areas of expertise include:

Adaptability to change Excel, Microsoft Suite Problem Research & Solving

Analysis Excellent Customer Service Team Player

Compliance Internet Explorer Ten-Key

Confidentiality Organizational Skills Typing 60wpm

Experience:

JP Morgan Chase Bank Cleveland, Ohio 2010 –2013

Sr. Mortgage Loan Specialist

Analyze file for credit worthiness and pre-underwrite

Process mortgage loan documents according to compliance guidelines

Ensure all legal documents have been approved by proper departments

Authority to make decisions on complex loan files

Point of contact between borrower, mortgage banker, bank attorney and other third party vendors

Ability to take ownership of loan file from start to completion

Kelly Services/First Federal of Lakewood Lakewood, Ohio 2009 - 2010

Loan Processor

Pre-underwrite loans for submission to underwriting

Process Conventional and FHA mortgage loans

Receive, review and approve loan documents from borrower and loan officer

Order appraisals, homeowners insurance, credit updates and title commitments

Primary contact between all parties involved with the loan transaction

Review preliminary HUD statement for escrow and other associated fees

Assist closing specialist in preparing closing documents

Wells Fargo Independence, Ohio 2004 - 2008

Sr. Loan Documentation Specialist

Process Conventional, New Construction, FHA and VA mortgage loans

Underwrite less complex mortgage loans

Research and resolve problem account issues

Ability to make decisions on complex files

Ensure loan documentation is ordered and received from customers, vendors

and loan officers to adhere to company guide

Enter fees, income and mortgage information into company loan information system

Ownership of file from start to finish, and point of contact to all parties involved with the loan transaction

Inez Stallings, Page 2

Platinum Home Loans Valley View, Ohio 2002 - 2004

Loan Processor/Administrative Assistant

Process Conventional and FHA loans

Interview customers for credit worthiness

Obtain documents from customers to complete loan file for compliance

Research and resolve problem account issues

Coordinate training seminars

Schedule loan closing

Ensure all office equipment is maintained, order office supplies

Type correspondence

Traveler’s Bank & Trust Warrensville Heights, Ohio 1999 – 2002

Loan Processor/Administrative Assistant

Process subprime mortgage loans

Obtain and review documents from borrower, loan officer and vendors

Order and review appraisals, homeowners insurance, and title commitments

Coordinate loan closings between borrower, loan officer and title companies

Primary contact between all parties involved with the loan transaction

Typed mortgage correspondence

Education: John F. Kennedy High School, Cleveland, Ohio Graduate

Certifications: State of Ohio Notary Public

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