George E. Turney, Jr. (Ty)

**** ****** ***** **., ******, AR 72758

Phone: 501-***-**** Email: acenoe@r.postjobfree.com

OBJECTIVE

Obtain a position with a company where I can maximize my management skills, quality assurance, program development, and training experience. All the while, putting processes in place to make customer experience like no other which in turn will yield increased profitability and retention.

EXPERIENCE

2010-Present Superior Automotive Group Fayetteville, AR

Fixed Operations Director

• Oversee daily operations of Service/Parts for multiple automobile brands (Mercedes-Benz, Sprinter, BMW, Cadillac, Ford, Buick/GMC, Mazda, Chevrolet, Mitsubishi/Kia, Nissan, Dodge/Chrysler/Jeep/Ram, & Hyundai)

• Recruitment of experienced managers, advisors, countermen for Service/Parts Departments

• Recruitment of experienced & newly graduated technicians

• Analyzed daily numbers to target areas that need to be addressed by using internal spreadsheets and repair order reviews(focusing on CP recommendations by mileage, 3 C’s for warranty, & internal Used vehicle reconditioning for consistency)

• Experience with dealing with vendors, manufacturer reps, etc.

• Parts inventory control

• Negotiated with vendors to receive deeper discounts using our size (multiple locations) as leverage

• Monitor and review monthly Internet specials for Service/Parts dept.

• Established appointment confirmation system, managed internet appointments with timely responses via text, email, or by phone

• Continue to write service and work parts counter to let our employees see that we are a TEAM

• Implementing new processes daily to ensure Customer Satisfaction

• Facility Planning & Development-New Construction/Remodels

• Maintain a high level CSI averaging 94 to 100% quarterly in all brands

• Responsible for OSHA Compliance Standards for the entire group effective January 1, 2014

• Achieved Mercedes Benz of Northwest Arkansas Best of the Best 2 years running

2005–2010 Superior Chevrolet Conway, AR

Service Manager

• Supervise service department with 10 or more employees

• Monitor expenses

• Payroll

• Inventory service and parts department

• Assist parts department as needed

• Maintain customer satisfaction. CSI scores averaged from 85%-100%

• Maintain shop morale by rewarding employees for increased sales and service.

• Maintain 100% fixed coverage

• GM Mark of Excellence Award 2004 – 2010

• 2006 GM Service Guild Award

• GM Certified Service Consultant and Manager

• Member of GM Service Managers of Arkansas

1997–2004 John Walters Chevrolet Conway, AR

Service Advisor

Assist customers and maintain customer satisfaction

Focused on customer pay dollars per copy/Increasing hours per RO

Assist cashier’s office as needed

Work closely with technicians to improve customer satisfaction

GM Mark of Excellence Award 2004

GM Service Guild Award

GM Certified Service Consultant

1995-1997 John Walters Chevrolet Conway, AR

Lot Porter

Cleaned all new and used inventory twice a week

Performed light details on trade-ins

EDUCATION

1992-1993, 1995-1996 University of Central Arkansas Conway, AR

SKILLS

ADP DRIVE

Reynolds & Reynolds

BMW DCS/Key Reader

Mazda Service Smarts

GM Global Connect (Dodge, Chrysler, Jeep, Ram)

FMC Dealer (Ford)

GM Parts Operating System

REFERENCES

Daryl Pate

Cadillac Aftersales & Service

314-***-****

Doug Furrer

Service Process Improvement Manager

Mazda North American Operations

281-***-****

Mike Singleton

Lum’s Equipment Sales & Service

918-***-****

Charlie Tye

Quality Petroleum Area Sales Manager

479-***-****

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