**** **** ****** **** . ******* . Illinois . *****

PHONE 815-***-**** . E-MAIL acenjw@r.postjobfree.com

BeNJAMIN Robert Smith

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Personal Information

Marital status: Married

Age: 33

Nationality: British (US Resident)

Place of Birth: Nuneaton, Warwickshire, UK

Summary of Courses & qualifications

ITIL - ITIL v3

FGI Training and Consultancy - July 2013

Microsoft - Planning and Managing Windows 7 Desktop Deployments (M6294 course)

QA Birmingham - Sep 2011

QAWIN7ENT - Supporting Windows 7 Desktops in the Enterprise (course)

QA Birmingham - Jul 2011

EDEXCEL - HNC Business Studies - Level 5 (Associates Degree)

North Warwickshire & Hinckley College - June 2008

Microsoft - MCDST (M2261 & M2262 Exam completed May 2009)

QA-IQ Training Birmingham - June 2008

Microsoft - Implementing and Supporting Windows XP Professional (M-2272 course)

Interquad Training Birmingham - June 2008

ILM - Certificate in Management

Peak Performance Training - March 2003

High school Education

1993 - 1997 Etone Community School

Nuneaton, UK

Sharp UK Intermediate Mathematical Challenge 1996 - Bronze Award.

City & Guilds Diploma in Design and Technology.

GCSE Exams taken in May/June 1997, Design & Technology, Geography, Mathematics,

English language and literature, Science double award and Physical Education.

Professional experience

2010-Present TNT

Express ICS Atherstone / Nationwide, UK

As HMG security cleared Technical Infrastructure Analyst (asset management

lead) for TNT Express ICS. I project lead all Asset Management audits of IT

hardware for TNT UK sites and headquarters. Travelling extensively throughout

the UK, responsible for auditing TNT sites in 80+ locations to produce data and

supporting documentation for the Global ITAM system. I am responsible for

Hardware lifecycle processes and procedures, creating these to gain (and

maintain) ISO 9001 and 27001 accreditation. This role also includes the support

of over 5000 workstations using software such as ServiceNow, Computer

Associates DSM, Active Directory, Symantec Endpoint Protection/Encryption,

Citrix and Lotus Notes. This role shifts away from previous support based roles

to an ITAM/Project role. The strengths I brought to (and developed within) this

role include meticulous attention to detail, knowledge of Asset Management

systems, best practices and project planning. Awarded a management fast track

option before coming to Illinois in January 2014.

2007 - 2010 Terex/Genie Corporation

(Construction) Coventry / Warwick, UK

Desktop Engineer for Terex Corp. Supporting 500+ users in Coventry and

satellite sites. Independently providing all hardware, software and comms

support via telephone, remote connection and in person. Including Active

Directory, Blackberry/BES support, Checkpoint VPN, Asset management and Office

2003. Project engineer for global domain and email migrations, hardware

configuration for Oracle projects, Hardware rollout and upgrades and

installation of Production line software and infrastructure. Comms support for

all mobile and hardwired communications using BES, OTM/Meridian and Mobile

providers. Server management support for WSUS, Barracuda, Exchange and

BackupExec. Appointed regional representative of the Global InfoSEC Team,

responsible for policy development, and Technology Security board member.

2007 - 2007 Interserve

Facilities Management West Bromwich, UK

Technical Service Engineer for Interserve FM. Providing telephony and in-person

support of hardware and application for 3000+ users nationwide. multiple

domains throughout the UK using PC-Duo, VNC and Remote Desktop. Logging calls

onto Maximo call logging system, resolving VPN, 3G and RAS connections, also

support of bespoke Citrix applications as well as MS office applications. 90%

closure rate of all calls.

2006-2007 Portman

Building Society Wolverhampton/Bournemouth, UK

Technical Support Analyst for Portman Building Society. Working mostly

autonomously at Portman headquarters in Bournemouth UK and Wolverhampton UK.

Taking ownership of requests and incidents, project participation, Installation

of new equipment, hardware stock control, supporting custom applications and

printer support.

1997 - 2006 George Eliot Hospital NHS

Trust Nuneaton, UK

IT Technician/Trainee Engineer (2nd Line Support)

From December 2004 I became IT Technician/Trainee Engineer with a lead in the

Rollout of Windows XP throughout the trust, configuring, adapting software and

hardware to user's requirements. Through this role I have become experienced

and proficient in Win NT/200/XP, Office 2000/2003, Symantec Ghost, Exchange,

Hyena and Active Directory and also other support software.

Helpdesk Operator/ Senior Helpdesk Operator (1st Line Support)

Helpdesk\Senior helpdesk Operator for George Eliot Hospital NHS Trust. 1st line

telephone support of 1500+ users, logging and prioritizing calls into the

helpdesk system (HEAT), AD administration and account creation. Promoted to

Senior Helpdesk Operator responsible for call closure and status reports,

Server Disk logs and Access control.

References

David Pocknell - IMS Manager - TNT Express ICS

Ian Pugh - Client Device Manager - TNT Express ICS

David Henderson - (former) Client Device Manager - TNT Express ICS

Sarah Mills - Technical IT Lead & Project Manager - George Eliot Hospital

&Terex Corp

Extracurricular activities

I have a passion for travel, photography and short film making, cricket and I

am also a keen outdoorsman. I snowboard and mountain bike regularly, recent

trips have included snowboarding trips in Austria, France and the US. I have

recently taken up Frisbee golf and have a keen interest in Real Estate and

local history.

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