Denise Tolliver-O'Brien

**** ********** **.

CHARLOTTE, NC 28213

acenil@r.postjobfree.com ( 704-***-****

TO BE AN INTEGRAL PART OF AN ORGANIZATION IMMERSED IN EXCELLENCE BY WAY OF

INNOVATIVE APPLIED SOLUTIONS, PEER DOMINANCE AND DYNAMIC BUSINESS ACUMEN.

PROFESSIONAL EXPERIENCE

Wells Fargo - Charlotte, North Carolina October 2012-Present

VP; Underwriting Operations Site Director

. Manage full end to end site underwriting operations consisting of 50+

associates in NC, SC and SD, servicing a pipeline of 12K loans.

. Responsible for managing a team of senior level underwriting managers

and credit lending officers focused on underwriting and assessing

credit risk for distressed mortgage loan requests for loan in active

BK and foreclosure.

. Work directly with Fannie Mae, Freddie Mac, VA and FHA on non-

delegated underwriting reviews that require senior level approval.

. Sign off on complex credit transactions with layered risk attributes

that exceed established parameters for approval.

. Assist Lending Officers, Mediation Specialists and second level review

team with structuring, pricing and exception documentation of

individual loan transactions of an escalated nature.

. Handle/Address issues related Attorney General and OOP complaints

relating to credit decision and cycle time that have litigious impacts

or possible monetary penalties.

. Prepare weekly trend reporting as well as overall monthly portfolio

performance. Facilitate monthly business review to address root cause

analysis and implementation of new departmental processes that

underscore risk containment.

. Create written SOP, internal communications and training delivery as

needed for all assigned initiatives lead.

. Engage on strategic initiatives that help drive the business,

gain/improve efficiencies around execution, and improve pipeline

management activities. Work with governance to gain buy-in/approval

for needed funding.

. Develop and implement underwriting operations quality assurance

process and procedures.

. Partner with reporting group in creating actionable daily reporting

that enable to business to operate with established SLAs.

. Assess competency and training needs by providing developmental

coaching for mgrs and senior level underwriters with high potential.

Act as a mentor to help in aid in professional growth and establishing

long-term career growth opportunities at the management level.

. Assist in hiring and conducting performance appraisal reviews;

recommend organizational changes (related to staffing).

Wells Fargo - Charlotte, North Carolina November 2009-October 2012

Lending Manager

. Responsible for managing a team of senior level underwriters focused

on underwriting and assessing credit risk for home equity and mortgage

loan requests which includes but is not limited to:

. providing on-going guidance, oversight, performance coaching and

feedback as well as leadership support to the team

. set priorities and delegate tasks based on the level of complexity

amongst the available team resources

. assess competency and training needs by providing developmental

coaching; act as a mentor to help in aid in professional growth and

establishing long-term career growth opportunities

. Assist in hiring and conducting performance appraisal reviews;

recommend organizational changes (related to staffing)

. Identify and implement best practices from a credit and operational

risk viewpoint to underscore quality and operational effectiveness.

(Tactical vs. strategic). Integrate overarching best practices to

further mitigate execution errors in tandem with credit losses.

Effectively manage timing, execution and results.

. Work collaboratively across the organization and within defined cross-

boundary relationships with Regional Credit Managers to foster

acquiring top tier credit quality transactions. Continuous development

and sustainability of those relationships in order to leverage best

practices and aid in the development of loan cycle metrics.

. Monitor the vintage portfolio delinquency, loss, and risk rating

accuracy. Assess default correlation and profitability to identify

trends to appropriately balance risk/reward. Understand how new

exposures impacts portfolio risk-return on the margin. Identify

outliers and concentrations that impact performance exposure at the

loan level.

Bank of America - Charlotte, North Carolina

July 2005-November 2009

VP; Consumer Credit Risk Manager

. Maintained and negotiated underwriting credit terms of Fannie Mae and

Freddie Mac credit delivery/ purchase contracts and amendments to

ensure 1st mortgage and HELOC loan originations meet salable standards

in the secondary market.

. Managed investor approval on underwriting credit policy enhancements

and initiatives, and negotiate underwriting credit contract language

for inclusion into master Fannie Mae and Freddie Mac credit

delivery/purchase contract for 1st mortgage and home equity products

and programs within portfolio.

. Assessed, evaluated, and monitored underwriting credit approval

criteria and operational risks associated with Secondary Marketing

activities for Bank of America's 1st mortgage portfolio business.

. Responded to credit and/or operational related issues raised by

investors relative to non-performing and REO loans. Work with internal

business partners as needed to mitigate risk and bring about

successful resolution. This includes but is not limited to; loan work

out, loan modification, forbearance agreements and property assessment

reviews.

. Managed internal risk audit and investigative reviews (fraud) for non-

performing assets.

. Prepared presentations for rating agencies (i.e. Standard and Poor,

Moody Investor Service, and Fitch Ratings), Fannie Mae, Freddie Mac,

Private Investors, and MI firms to influence their approval on

underwriting credit policy changes proposed by Policy Developers and

Risk Mgmt team.

. Managed vendor selection and contract negotiation for bundled and

stand alone services provided to Bank of America for quality assurance

reviews.

. Identified, researched, and analyzed, adverse 1st Mortgage portfolio

business and industry trends. Prepare quarterly 1st Mortgage Credit

Risk Committee report for senior and executive level management.

. Coordinated risk management efforts across multiple teams in order to

formulate creative, well-balanced solutions to resolve difficult

credit issues that impact Consumer Real Estate.

. Directed/coordinated overall activities of department and staff. This

includes interviewing, hiring, conducting performance evaluations,

incentive plans/bonus awards and promotions.

Bank of America - Charlotte, North Carolina September 2003-July 2005

VP; Underwriting Audit Manager

. Responsibilities included the following; managed the post-purchase

underwriting due diligence function for Corporate Treasury's whole

loan portfolio ($180 Billion). 1st mortgage & HELOC underwriting due

diligence audits included statistical sampling of recently purchased

loans, first payment defaults, REO and delinquent loans, as well as

loans subject to large losses. Audits were performed to ensure credit

and collateral quality, contractual compliance, fraud and/or

misrepresentation and underwriting guideline deviations.

. Developed, implemented, and monitored policies and procedures for

delinquent and REO loan audit process to ensure accuracy, efficiency

and legal/regulatory compliance. Assisted with loan work outs, loan

modification, property assessment reviews and other related loss

mitigation support of servicing group.

. Partnered with and acted as internal expert to Corporate Treasury,

Capital Markets, and Risk to provide functional expertise as it

related to acquisition, securitization, and performance of all loan

products acquired from approved investors.

. Developed, implemented, and monitored policies and procedures for

delinquent and REO loan audit process to ensure accuracy, efficiency

and legal/regulatory compliance.

. Directed/coordinated overall activities of department and staff. This

included interviewing, hiring, conducting performance evaluations,

incentive plans/bonus awards, and promotions. Made decisions regarding

composition and direction of staff. Actively trained and mentored

staff members in their professional career development.

. Provided leadership on key department projects including development

and implementation, as well as resource allocation. Managed projects

that drove continuous improvement in processes, performance, and/or

reporting.

. Credit approval authority to $1.5mm, with 10% LTV and debt to income

exception authority.

GE Mortgage Insurance - Charlotte, North Carolina August 2001-September

2003

Contract Underwriting Manager

. Directed/coordinated overall activities of contract underwriting

department and staff.

. Managed the overall process of underwriting approval for

conventional residential mortgage loans, which included analyzing

credit history, financial data, assets, and collateral adequacy.

. Documented lending rational and recorded lending exceptions based

upon investor and secondary market guidelines.

. Executed underwriting policy and procedures of each individual

investor as well as comply with negotiated commitments with FNMA

and FHLMC.

. Underwrote compliance and private mortgage insurance simultaneously

when needed.

First Union Home Equity - Charlotte, North Carolina February 2000-

December 2001

Sr. Underwriter

. Reviewed and underwrote a wide range of FUHEB's Home Equity Product

lines, i.e. Prime Equity Lines of

Credit, Home Improvement Loans, Purchase Money Loans

(90, 95,100, & 107% LTVs), refinances and standard

fixed and adjustable rate loans.

. Underwrote all loans in accordance with company guidelines and placed

reasonable and prudent stipulations on

submitted loans, while clearly and concisely

communicating loan decisions to Account Executives and Brokers.

. Analyzed loan collateral and assessed the accuracy of appraisals.

. Reviewed all loan income and credit documentation to determine

creditworthiness, i.e. personal and corporate tax

returns (all schedules), pay stubs, W-2's, pension

and annuity income.

. Maintained good field and broker rapport while offering insight to

loan grading and guidelines, with the ability to

re-structure submissions into approvable loans.

Lehman Brothers Inc. - Charlotte, North Carolina September 1998-December

1999

Underwriting Manager (Displaced)

. Provided supervision and training to direct reports which included

ensuring adequate team staffing, performance

appraisals, workflow allocation, and promotion

recommendations.

. Proactively structured loans, conditioned loans, reviewed loan

documentation for data integrity to increase pull

through rates and loan quality. i.e. appraisal,

title, income verifications, tax returns, credit reports, etc.

. Performed credit analysis to determine creditworthiness, with loan

approval authority up to $3mm.

. Reviewed and signed off on all conditions received and issued revised

approvals for jumbo loan volume.

American Financial Services - Charlotte, North Carolina June 1996-August

1998

Senior Credit Review Officer

. Responsible for the development and implementation of underwriting and

credit grading guidelines for residential

mortgage loans.

. Identified credit risk deficiencies and implemented action plans for

risk containment and revenue enhancement.

. Conducted and coordinated due diligence/underwriting compliance and

fraud reviews and reported findings and

recommendations to Sr. Management.

. Managed staff development and performance along with quality measures

to ensure overall performance in

operations area. Monitored workloads and identified

staffing and training needs.

. Conducted ongoing analysis of credit trends, as well as internal

underwriting process issues.

. Lead cross-functional teams in an initiative to enhance production

performance and departmental efficiency.

. Credit approval authority to $1.5mm, with 10% LTV and debt to income

exception authority.

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