PUSHP DEEP AGARWAL

**** ***** ***** * ***: 408-***-****

San Jose, CA 95148 Cell: 408-***-****

E mail: acengj@r.postjobfree.com

EMPLOYMENT OBJECTIVE

Seeking a senior level position in NPI/ Product/ Customer/ Manufacturing/ Quality Engineering.

SUMMARY

Highly experienced with product and process quality requirements by designing quality metrics, testing methods,

establishing standards and confirming manufacturing process, strong background in every area of quality and

reliability improvement profession, Detail-and-results-oriented with a proven ability to demonstrate flawless

execution of NPI projects management, Consistently recognized and tasked to improve organizational effectiveness

and efficiency through leadership, Result oriented influencer who empowered / enabled teams to be accountable for

adherence to process, deliver commitments and focus on continuous improvement that aligns with business process

improvements (BPI’s) and key process indicators (KPI’s) to play key role in enabling the success of projects and

minimize the overall product cost.

CORE COMPETENCIES

Highly experienced in every area of product manufacturing process throughout the lifecycle from design concept to LVM and

from LVM to mass production to the EOL, highly focus on maintaining the quality, reliability and customer satisfaction

(SAT) at component and system level in the high-tech industry offering the following core competencies:

• Handle and resolve critical quality problems using research abilities to work with cross-functional teams internally

as well as with customer for NPI and sustained products during the PLC management process.

• Hands-on experience with FA/ RMA/RCCA/CI/ DRT/ ISO/Test/DVT/ RDT/ ORT/ PCB Assembly/SPC data

collection and quality administration etc.

• Hands-on experience planning, running product/ process qualifications per Industry standards.

• Solid experience assisting supply chain and hardware teams in vendor selection and on-going improvements in

cycle-time, cost, quality and yield monitoring process.

• Strong analytical skills, combined with effective communication, organizational skills and planning ability.

• Solid experience with developing and documenting processes and procedures per ISO/TL requirements.

• Solid experience in performing internal/ external ISO/ CM/ Customer audits, implementing the RCCA in company

Quality Management System (QMS).

• Managerial qualities – Time management, project leadership, vision/ strategy and team work.

• Independent and self-directed – Can work with minimum supervision.

• Program Management - Implementation, Reporting/Metrics, Delivery/Deploy, Dependency Mgmt, Collaboration,

Coordination, CCRB, Tiger teams, CAP accounts, LS/SS, review and approve all the PCN/ MRD/PRD/CRD/

ERD/BOM etc into Agile during NPI/ Sustained PLC management process.

• Teams & Organization - Training, Coaching, Conflict Resolution, Self-Organized Teams, Transparency, Motivation

• Strongly result driven with a demonstrated ability to deliver highly critical projects and able to function in any role

necessary to ensure project success and on-time delivery with stakeholders.

• Solid working experience with global teams local and off-shore at the CM/ Supplier and Customer as well as various

third party system components in areas such as: development, migration, engineering, pre-sales, production,

operations.

• Strongly self-driven to achieve operational efficiencies and implement performance metrics with strong focus on

exceeding the customer expectations.

PROFESSIONAL EXPERIENCE

Working as a consultant, San Jose, CA (02/14-Current)

SanDisk Corp., San Jose, CA (06/11-02/14)

Sr. Product Quality Program Management

• Be accountable for the complete product lifecycle (PLC process) from Design Concept to OBS and everything between.

Working with cross-functional team worldwide driving and tracking quality incidents to determine the RCCA using

5Why’s analysis in Agile and MetricStream to manage all administrative aspects. Supporting FA activity for customer

returns (RMAs) to perform failure analysis and interface with CM and customer for the root cause/ corrective actions.

Performing high level data analysis to discover RCCA in support of CI activities with CM and Factory. Supporting and

auditing key function area as a team leader for key projects to measure the KPIs and RCCA process affectivity. Working

on product warranty reserve data with multiple RMA and Field eng. groups to support for finance on customer returns.

Working on a dashboard to define core product KPIs if the quality trend is having adverse affect on overall cost of the

product.

Cisco Systems, Inc., San Jose, CA (03/06-06/11)

Sr. Product Quality Life Cycle Engineering Management

• Ownership for the complete product lifecycle from NPI to EOL. Work with cross-functional team on a regular basis

worldwide driving tangible issues in a fast paced environment using all new technology (e.g. IPT, WebEx,

Telepresence etc). Responsible for escalations (e.g. LS/ SS/ CAP accounts, DRT for mfg. process etc.). Maintained all

reliability, quality, and field related issues with customer as well as CMs. Responsible for running qualification

process (RDT) for process change and new technology as well as on-going monitoring (ORT) programs. Responsible for

defining all of the product specification, focus on modeling lifetime data, performing tests per Cisco-std. Responsible for

DF yields (e.g. ICT, PCB2C, PCBI, ETE, OBA etc.) in-production. Support FA activity for customer returns (RMAs) to

perform failure analysis and interface with CM and customer for the root cause/ corrective actions implementation.

Perform high level data analysis on product quality issue to drive CI activities. Support as a team leader for key projects,

and key contributor on multiple cross functional value engineering (VE) projects to drive with mgmt. Support multiple

BUs in Cisco for products or platforms used in customer application and their field performance (e.g. DSBU, ISBU,

SAVBU, OTBU etc)

Flextronics Semiconductor, San Jose, CA (07/02-03/06)

Staff Quality/ Reliability/ Failure analysis Engineering Management

• Manage all reliability and qualification projects for digital or mixed signal ASIC device. Responsible for running

qualification for all new packages, new technology as well as on-going monitoring programs. Responsible for defining

all of the device specification, focus on modeling lifetime data, performing tests per Mil-Std, JEDEC std to predict

MTBF, EFR, FIT rate etc. Responsible for in-production, assembly, test yield and customer return to perform failure

analysis and interface with customer for the root cause/ corrective action. Responsible for providing quotes for new

projects, search for h/w vendors and lab to meet customer requirements. Perform internal and external periodic audits to

meet the ISO requirements. Provide technical training to the staff among different groups within the company for quality

and reliability requirements as well as on ESD program.

eSilicon Corporation, Santa Clara, CA (04/01-06/02)

Staff Quality and Reliability Engineer

• Manage product reliability and qualification for custom ASIC chip as well as Fab for new process (WLR level).

Responsible for defining all of the product specification and test to meet product reliability in design (DFT) as well as in

mass production. Work with Mil-Std, JEDEC standards to run qualification test and predict MTBF, EFR etc for the ASIC

product. Responsible for failure analysis and interface with customer for the root cause/ corrective action. Responsible

for defining and writing all other quality assurance procedures from incoming to final outgoing either internal or

subcontractor. Play a key role to get the company ISO 9000 certified and support document control function. Support

management for making decision for all other quality and reliability issues either customer or supplier related. Play a key

role to get the Netlist, GDSII or COT customer for assuring the product reliability by design review and running product

qualification.

EXPERIENCES AND SKILLS

Experience with Test Instruments & Circuit Simulation: HP Logic Analyzer, Spectrum Analyzer, EPRO-142, BTMA

2000, MX-19, Curve Tracer, GPIB, LAN Data Scope, SPICE, ORCAD, Oscilloscope, Emulator, Millimeter, and

SUN Workstation

Programming languages: including Fortran, Pascal, C+, Assembly for Motorola 68000 and IBM 8088

Operating systems: including MS-DOS (with and without Windows), Macintosh and UNIX

Software: including Windows 2000, XP and NT, Orcad, Autocad, WordPerfect, LogicWorks, Microsoft Office 2000

& XP, Microsoft Project, QAD, Agile, Team Center, Corel draw, Lotus Notes and SmartWork., Customer support &

Quality Management using Remedy or CRM software, Agile, Metric Stream, Sprocket, SharePoint, and Business

Intelligence (BI).

Others: Certified ISO 9001/TL9000 auditor, ESD control trainer, getting all the necessary Global Regulatory

Compliance (CE, UL) certification for the products and maintaining the requirements.

EDUCATION

M.S. in Electrical/Electronic Engineering, S.J.S.U., CA.

B.S. in Electrical/Electronic Engineering, C.S.U.S., CA.

IMMIGRATION STATUS

U.S. Citizen

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