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Customer Service Representative

Location:
United States
Posted:
June 20, 2014

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Resume:

Cori Wright Barnett

202-***-****

202-***-****

acencf@r.postjobfree.com

Skills

• Reporting Skills

• Administrative

• Writing Skills

• Editing Skills

• Microsoft Office Skills (including Excel and PowerPoint 2010)

• Managing Processes

• Organization

• Analyzing Information

• Professionalism

• Problem Solving

• Inventory Control

• Verbal Communication

• Time Management

• Lexis

• Westlaw

Education

National Paralegal College Bachelors of Science in Legal Studies December 2017

Long and Foster Real Estate School, Real Estate Licensing Class, April 2014

South Piedmont Community College, Monroe, NC Associate in Applied Science in

Paralegal Studies. Part of education was paid through scholarships. While at South Piedmont

founded the Paralegal Club and was President of the club for two years. Also was a member of

the Student Government Association.

Experience

Program Assistant 2012 –2012 NOAA Suitland, MD

• Responsibilities included all clerical needs of the Managers.

• Prepared PowerPoint presentations.

• Reserved conference rooms and ensured room was set up to accommodate meeting.

• Resolved administrative problems by coordinating preparation of reports, analyzing data,

and identifying solutions.

• Maintained new hire files (I-9, background check and request for security clearance).

• Provided support for special assignments and projects.

• Maintained office supplies inventory by checking stock to determine inventory level;

anticipating needed supplies; evaluating new office products; placing and expediting

orders for supplies; verifying receipt of supplies.

• Ensured operation of equipment by completing preventive maintenance requirements;

following manufacturer's instructions; troubleshooting malfunctions; calling for repairs;

maintaining equipment inventories; evaluating new equipment and techniques.

• Maintained filing system.

• Logged and tagged new inventory.

Executive Assistant 2008 – 2011 The Artist Co. Int’l Owings Mills, MD

• Assisted the CEO as needed

• Maintained to company’s monthly budget using Excel.

• Maintained the CEO’s complex calendar and email

• Scheduled VIP travel to include first class airline reservation, car services, and hotel

reservation. Provided travel folder to executive with detailed itinerary. All travel

arrangements confirmed the day prior to travel date.

• Helped maintain company database.

• Prepared and review reports, spreadsheets, presentations, and finished documents relative

to executive assignment.

• Professionally answered and directed incoming calls

• Coordinated meetings and events including finding location, catering, attending event to

provide support, prepared material needed to make the event a success.

• Maintained executive’s contact list in Outlook and personal cell phone.

• Assisted with audit engagements including preparation of the engagement memos, pre-

audit administrative tasks, proofreading and editing of audit reports and final audit wrap

up.

• Developed and maintained effective business contact with vendors and services.

Customer Service Representative 2007- 2007 Allstate Charlotte, NC

• Received incoming calls from customers of a major insurance company inquiring about their

policy in a call center environment.

• Attracted potential customers by answering product and service questions; suggesting

information about other products and services.

• Opened customer’s accounts by recording account information.

• Maintained customer’s records by updating account information.

• Resolved product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best solution to solve

the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintained financial accounts by processing customer adjustments.

• Recommended potential products or services to management by collecting customer

information and analyzing customer needs.

• Prepared product or service reports by collecting and analyzing customer information.

Legal Executive Assistant 2000 – 2007 JG Consulting Charlotte, NC

• Handled all administrative and office support functions for Attorneys.

• Transcribed tapes for meetings.

• Arranged and organized travel arrangements (domestic and international).

• Managed complex calendar for several Attorneys.

• Composed and drafted business correspondences and letters

• Responsible for fill-in secretarial and administrative support to other Managers.

• Answered busy phone lines and took accurate messages.

• Answered high volume inquires and email responses.

• Coordinated fax projects and maintained legal records.

Internship: Interned for two years with Walt Perry Realty in their legal department

working with the Real Estate Attorney.

Volunteer: 2012-present- Provided administrative services to DC government Office of

Clean City.



Contact this candidate