MARK ALAN VOGEL

**** **** ******* *****

ANTHEM, AZ 85086

602-***-****

GOAL: Challenging career opportunity for a self starter, who

possesses a demonstrated track record of being a team player in addition to excellent communication and

organizational skills. This candidate has

the ability to manage at a high level.

EMPLOYMENT HISTORY:

WESTERN & SOUTHERN LIFE, 3101 W. Peoria Ave, Phoenix, AZ

LIFE & HEALTH AGENT, November, 2010 to Current

* Senior agent and number two in district sales

* Sell life and health products to clients

* Prospect for leads, appointments, and referrals

* Office meetings and appointment preparations

* In office call sessions twice weekly

BANK OF AMERICA, 16th Street and Buckeye, Phoenix, AZ

CUSTOMER SERVICE AND SALES SPECIALIST, February, 2010 to November, 2010

* Promoted to team lead after two months and supervised a team of 20 reps

* Number two producer in sales team and achieved bonus 8 of 9 months

* Handled 70 to 90 inbound calls and sold bank products and solved

Client’s issues

* Followed metrics with policy, procedure, adherence, attendance, and

Availability, to receive monthly bonuses

US BANK, 3655 W Anthem Way, Anthem, AZ

BRANCH ASSISTANT, November, 2008 to February, 2010

* Started as a Call Center Representative and was promoted to

A team leader in three months supervising eighteen Call Center Reps

* Promoted to Branch assistant after one year with US Bank

* Top Assistant Manager in my region

* Responsible for motivating a staff of four personal bankers

* Marketing and campaigning US Bank products and services

* Presenting product and services to clients

* Selling personal and business bank products to clients

* Assist in conducting weekly sales and motivational meetings

* Promoted from our call center in Phoenix, AZ

TOURNEAU, Scottsdale Fashion Square Mall, Scottsdale, AZ

VINTAGE MANAGER, January 2006, to June, 2007

* Top Vintage Manager in region 15 out 17 months

* Responsible for the training and development for twelve

Sales Professionals

* Create marketing and campaign sales strategies

* Responsible for all Vintage and Tourneau sales

THE WHITEHALL CO. JEWELERS, Paradise Valley Mall, Phoenix, AZ

GENERAL MANAGER, June, 2000 to January, 2006 & June, 2007 to

November, 2008

* Assisted in managing top store in region, 4 out of 6 years

* Responsible for the supervision of a staff of eight employees

* Developing and growing daily, weekly, and monthly sales

* Monthly sales and motivational meetings

* Monitoring the opening and closing of our jewelry store

* Top ten in sales of western regional sales division

BEN BRIDGE JEWELER, Metro Center Mall, Phoenix, AZ

ASSISTANT MANAGER, March, 1999 to June, 2000

* Monitor the opening and closing of store

* Sales leader with 30% of store volume

* Conducted monthly inventory reports for sales tracking

* Assist in growing daily, weekly, and monthly sales

PAUL JOHNSON JEWELERS, Hilton Village, Scottsdale, AZ

SALES PROFESSIONAL, April, 1998 to December, 1998

* Sales leader with 35% of store volume; $700,000

* Increased watch and jewelry repairs by 40%

* Assist in coordinating special events including restyling

shows and private Christmas party

* Sales and daily follow up on all pending sales

ZALES, Metro Center Mall, Phoenix, AZ

ASSISTANT MANAGER, October, 1997 to April, 1998

* Sales Leader with 30% of store volume

* Responsible for opening and closing of store

* Assist in conducting weekly sales and motivational meetings

* Conducted morning and evening jewelry counts

* Sales and daily follow up on all pending sales

NEIMAN MARCUS, King of Prussia Mall, King of Prussia, PA

SALES PROFESSIONAL, February, 1996 to August, 1997

* Sales Leader with 1.1 million in sales in 1996

* Opening and closing of precious jewelry salon

* Conducted morning and evening jewelry counts

* Responsible for watch and jewelry repairs

* sales and daily follow up on all sales including designer

shows, special orders, and custom orders

LITTMAN JEWELERS, Willow Grove Mall, Willow Grove, PA

CO-MANAGER, May, 1993 to February, 1996

* Platinum Club($500,000 annually or more) in 1994 and 1995

* Supervised and scheduled a sales staff of seven

* Conducted weekly sales and motivational meetings

* Responsible for opening and closing of store, daily

jewelry counts, watch and jewelry repairs

* Increased store volume by 25% for fiscal 1994

* Maintained 56% profit margin on sales

BELDEN JEWELERS, Granite Run Mall, Media, PA

ASSISTANT MANAGER, June, 1990 to May, 1993

* Presidents Club($500,000 annually or more) in 1991 and 1992

* Supervised and scheduled a sales staff of six

* Successfully completed sales management training

program and diamond certification course

* Sales leader with 29% of store volume

* Collections on 30, 60, 90 day accounts

EDUCATION:

THE COLLEGE OF NEW JERSEY, Trenton, NJ

BACHELOR OF ARTS DEGREE, Fine Art

Minor, Business

Contact this candidate