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Customer Service Administrative Assistant

Location:
Lexington, KY
Salary:
40,000.00
Posted:
June 22, 2014

Contact this candidate

Resume:

Rebecca Ann Race

*** ***** *** **** ******, KY 41094 * 859-***-**** * acen98@r.postjobfree.com

Experience

October 2007 – Present Towne Properties Asset Management Cin, OH

Association Manager

Manage 11 properties

Prepare all budgets for 11 properties (one being over a 1 million dollars), coding and approving all bills, data entry, purchasing, preparing/composing monthly newsletters, maintain all financial records, preparing all agenda’s, taking and typing of all meeting minutes at each monthly board meeting and handling all legal issues, interpreting legal documents, researching all local ordinances and implementing all record keeping and maintaining of all official records. Reporting and responding to all Board directives

Obtaining contractor specs/proposals for maintenance of buildings etc, planning and coordination of and projects to completion

Managing, supervising, evaluating and communicating with multiple maintenance technicians, and two administrative assistants

Enforcing all rules and regulations and sending all violation letters and maintaining of all records. Responding and directing all homeowner complaints.

Special participation on the CAI golf outing committee 2008-2010 raising over $7000.00

Awards: Best Website and Lowest Delinquencies in 2008, Biggest increase in management fees 2011 and 2012, Recovered $34,000.00 of taxes for a community that was tax exempt

August 2005-October 2007 Drees Homes Ft. Mitchell, KY Administrative Assistant/Property Manager for Land Development

Communicating accurately with all governmental agencies for the development phases of each community and obtaining signatures for each utility on the mylar for the recording of plats.

Bond Preparation/tracking from commencement to release

Communicating with the engineers in regards to recording plats

Communicating with the attorneys in recording amendments and community declarations.

Property manager of two communities including preparation of budgets, responding and directing all homeowner calls/complaints

One of the two people selected for the core software design team and training used for customer service and tracking of details that makes Drees Homes one the top selling home builders

Chairperson for CAI Golf Outing 2007 raising over $7000.00 profitCoordination of three community events; Taste of Boone County, Movie night under the stars and Halloween Festival and all interviews on insight cable

September 2004 – August 2005 Drees Homes Ft. Mitchell, KY

Customer Care Representative

Answering all customer complaints/dispatching calls to warranty reps and community property managers.

Data entry of all work orders logged/Reports dispersed to upper management

In charge of all Hazcom document updates

October 2001-July 2004 Dr. Graff Orthodontist New Port Richey, Fl

Receptionist

Answering /directing all patient calls

Filing, scheduling all appointments, AR/AP, data entry to treatment cards

October 1998- August 2001 Walton-Verona High School Walton, KY

Technology Assistant

Assisting students

Class room instruction

Troubleshooting computer problems for students and teachers

Installation of all software

Tape back up and server maintenance

November 1993-October 1998 Wagstaff Inc. Hebron, KY

Assistant/Receptionist/Shipping Clerk

Administrative Assistant supporting all area managers/plant manager

Preparing proposals, sales reports, and presentations

Shipping schedule for domestic and international shipments

Coordination of nationwide annual meeting for aluminum training and luncheon

Coordination and Instruction class for beginner’s typing

ISO Training

Notary public expired 1995

March 1993 – July 1993 Rettay Chiropractic Florence, KY

Receptionist

Answering all calls, scheduling, posting all charges and sending patients to allocated rooms

Notary public

February 1991 – February 1992 Midwest Data Erlanger, Ky

Receptionist/Sales Secretary

Answering/directing all calls

Administrative support to 6 managers

POS(point of sale cash register) Demonstrations/Sales

AR/AP, filing, ordering supplies, coordination of all flight/hotel arrangements

Notary public

July 1983 – February 1991 Mazak Machinery Florence, KY

Customer Service Secretary

Administrative support for 31 engineers, answering and directing of all calls, backup to the receptionist weekly

Managing multiple task which had conflicting priorities

Dispatching engineers to 10 different states

September 1980-July 1983 Kentucky National Bank Walton, KY

Teller/Bookkeeper

Preparing statements

Filing checks

Customer transactions/ balancing drawer

Education

1981 High School Graduate of Walton-Verona Walton, KY

Also attended Thomas Moore College

Rebecca Ann Race

144 Pitty Pat Lane Walton, KY 41094 * 859-***-**** * acen98@r.postjobfree.com

Experience

October 2007 – Present Towne Properties Asset Management Cin, OH

Association Manager

Manage 11 properties

Prepare all budgets for 11 properties (one being over a 1 million dollars), coding and approving all bills, data entry, purchasing, preparing/composing monthly newsletters, maintain all financial records, preparing all agenda’s, taking and typing of all meeting minutes at each monthly board meeting and handling all legal issues, interpreting legal documents, researching all local ordinances and implementing all record keeping and maintaining of all official records. Reporting and responding to all Board directives

Obtaining contractor specs/proposals for maintenance of buildings etc, planning and coordination of and projects to completion

Managing, supervising, evaluating and communicating with multiple maintenance technicians, and two administrative assistants

Enforcing all rules and regulations and sending all violation letters and maintaining of all records. Responding and directing all homeowner complaints.

Special participation on the CAI golf outing committee 2008-2010 raising over $7000.00

Awards: Best Website and Lowest Delinquencies in 2008, Biggest increase in management fees 2011 and 2012, Recovered $34,000.00 of taxes for a community that was tax exempt

August 2005-October 2007 Drees Homes Ft. Mitchell, KY Administrative Assistant/Property Manager for Land Development

Communicating accurately with all governmental agencies for the development phases of each community and obtaining signatures for each utility on the mylar for the recording of plats.

Bond Preparation/tracking from commencement to release

Communicating with the engineers in regards to recording plats

Communicating with the attorneys in recording amendments and community declarations.

Property manager of two communities including preparation of budgets, responding and directing all homeowner calls/complaints

One of the two people selected for the core software design team and training used for customer service and tracking of details that makes Drees Homes one the top selling home builders

Chairperson for CAI Golf Outing 2007 raising over $7000.00 profitCoordination of three community events; Taste of Boone County, Movie night under the stars and Halloween Festival and all interviews on insight cable

September 2004 – August 2005 Drees Homes Ft. Mitchell, KY

Customer Care Representative

Answering all customer complaints/dispatching calls to warranty reps and community property managers.

Data entry of all work orders logged/Reports dispersed to upper management

In charge of all Hazcom document updates

October 2001-July 2004 Dr. Graff Orthodontist New Port Richey, Fl

Receptionist

Answering /directing all patient calls

Filing, scheduling all appointments, AR/AP, data entry to treatment cards

October 1998- August 2001 Walton-Verona High School Walton, KY

Technology Assistant

Assisting students

Class room instruction

Troubleshooting computer problems for students and teachers

Installation of all software

Tape back up and server maintenance

November 1993-October 1998 Wagstaff Inc. Hebron, KY

Assistant/Receptionist/Shipping Clerk

Administrative Assistant supporting all area managers/plant manager

Preparing proposals, sales reports, and presentations

Shipping schedule for domestic and international shipments

Coordination of nationwide annual meeting for aluminum training and luncheon

Coordination and Instruction class for beginner’s typing

ISO Training

Notary public expired 1995

March 1993 – July 1993 Rettay Chiropractic Florence, KY

Receptionist

Answering all calls, scheduling, posting all charges and sending patients to allocated rooms

Notary public

February 1991 – February 1992 Midwest Data Erlanger, Ky

Receptionist/Sales Secretary

Answering/directing all calls

Administrative support to 6 managers

POS(point of sale cash register) Demonstrations/Sales

AR/AP, filing, ordering supplies, coordination of all flight/hotel arrangements

Notary public

July 1983 – February 1991 Mazak Machinery Florence, KY

Customer Service Secretary

Administrative support for 31 engineers, answering and directing of all calls, backup to the receptionist weekly

Managing multiple task which had conflicting priorities

Dispatching engineers to 10 different states

September 1980-July 1983 Kentucky National Bank Walton, KY

Teller/Bookkeeper

Preparing statements

Filing checks

Customer transactions/ balancing drawer

Education

1981 High School Graduate of Walton-Verona Walton, KY

Also attended Thomas Moore College



Contact this candidate