Patrick G. McDonald

Patrick McDonald, PMP

Tampa, FL 33626

703-***-****

acen8j@r.postjobfree.com

LinkedIn: www.linkedin.com/in/patrickgmcdonald/

Summary – Project Manager

Experienced in analyzing, planning, developing and implementing complex enterprise wide business

service projects and programs across multiple and geographically dispersed organizations

seeks new opportunities where my skills in service and project lifecycle management can

be utilized for implementing solutions that optimize profitability, improve efficiencies,

achieve cost targets and accomplish strategic goals.

Areas of Expertise

• •

Project & Program Management Business / Service Analysis

• •

Managing multi sponsors and Supervising vendors and offshore support

stakeholders teams

• •

SDLC, Waterfall and Agile Cost management, budgeting & control

methodologies

• •

Business Change Management Earned Value Management

> Respected for leadership abilities, organizational skills and aptitude in managing complexity by a wide

range of functional groups ranging from technical specialist to senior executives.

> Excellent analytical problem solving skills include examining problems, defining issues, identifying

solutions, deciding the course of action and implementing until resolved.

> Organizational aptitude includes developing and tracking forecasts and budgets, improving processes,

nurturing proficiency, establishing and articulating objectives and managing expectations

> Vendor and offshore support experience includes negotiation and managing support services,

overseeing strategic and tactical relationships, supervising offshore staff and ensuring contract compliance.

> Communicates effectively with project team, senior level management and other project stakeholders by

speaking well and confidently, writing clearly, listening for understanding and being approachable.

> MS Project / Server, Sharepoint, Clarity and various ITSM systems (INFRA, Service Desk, Remedy)

Professional Highlights

JPMorgan Chase & Co. Oct 2013 – Mar 2014

Consultant - Project Management / Collabera Consulting Services

Provided project management consultation services for JP Morgan Chase’s Enterprises Call Center Services.

> Managed the RFI/RFP process for identifying and selecting a new enterprise wide Social Media

management tool supporting JPMC’s Marketing and Public Relations strategic initiatives.

> Coordinated project teams in delivering multiple IVR and ACD changes across multisite call centers.

> Provided SME support for the conversion of PMO processes and project data into Clarity PPM.

Deltek, Inc. Jun 2011 – Nov 2012

Senior Project Manager – IT Program Management Office

Developed and implemented tactical business projects supporting Deltek’s HRIS Initiatives, Service

Management programs, Content Management improvements and Learning Management conversion.

> Managed the enterprise wide conversion of Deltek University from an internally hosted service

environment to Cornerstone’s SaaS solution on time and within budget without any service impacts.

> Managed key HRIS onboarding and 3rd party payroll solutions

> Implemented Deltek’s global DITA based Content Management solution using a combination of Trisoft

and enhanced business processes across the technical writing organization. Solution created efficiencies by

consolidating content management while increasing the capacity of information producers.

Howrey LLP Mar 2003 – May 2011

Project Manager – Program Management Office

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Implemented key business initiatives supporting Howrey’s global expansion efforts, firm wide business service

improvements and IS infrastructure and support enhancement. Key contributor in the development of Howrey’s

Program Management Office (PMO) accountable for firms strategic IS and Investment initiatives. Managed

service roadmaps, built and vetted business cases, secured executive approvals and deployed new service

initiatives. Key Contributions include:

> Managed upgrades and changes to ProCube business intelligence platform in support of the firms

financial planning, reporting and analysis initiatives.

> Managed program sponsors, stakeholders and project team in delivering a SAP’s Legal Services ERP

solution that included feasibility studies; solution design, developmental requirements and data conversion

plans; program budget management; risk assessment and management; and development, testing and

cutover for upgrading Howrey’s then current AR, AP, GL and HRIS systems utilizing SAP’s R3 platform.

> Coordinated the firms data center and service infrastructure initiatives from conception to operations,

reducing cost and creating a centralized environment used to manage and operate enterprise services, data

management and content management.

> While achieving service desk efficiencies, reduced IS operational cost $500k per annum by developing

and implementing Howrey’s global IT Service Management Incident, Problem, Known Error and Change

Management ITIL programs and its associated tool, INFRA.

> Reduced telecommunications cost 45% by upgrading telephony service from a locally deployed PBX

environment to a centralized VoIP platform utilizing Cisco’s Call Manager platform.

> Improved firms travel cost by 20% after implementing new travel policies and support programs utilizing

American Express Business Services and their Air/Car/Hotel domestic booking tool, AXIOM. Project

delivered on time with no disruptions to the firms many travelers.

Concert Communications (via British Telecom Plc.) Mar 1993 – Mar 2002

Program Manager - Application Services

Led an international team in the development, launch and operations of Concert’s hosted eCommerce and

Unified Messaging services. Produced and managed product roadmap; Developed channel and vendor

relationships; Secured and managed program capital and expense funding; Reported program status, risks and

issues to senior executives; Responsible for cost targets and plan for services profit and loss. Key Contributions:

> Managed the launch of hosted products into Concert's international distribution channels ensuring

service and support mechanisms were in place to optimize revenue opportunities. Products included

messaging gateways, fax & telex, x400, x500, EDI, CommerceOne, Unified Messaging and Call Centers.

> Received quarterly Presidents Award for developing and launching global x400 and EDI service 3

months ahead of schedule and 35% under budget.

> Successfully developed and managed global messaging product initiatives as well as product withdrawal

and transition plans from international partner channels with no adverse actions.

> Implemented British Telecommunication’s global videoconferencing infrastructure including network,

video & audio bridges, reservations and service management systems. Provided support for 22 global

customers participating in British Telecom’s GVS Alpha and Beta trials.

> Developed and managed network and operations testing programs for Concerts X.25, Frame Relay and

T1/E1 Private Line networking products.

> Provided tier 3 level support and primary vendor interface to Concerts Global Network Management

Center supporting data products, network and service management systems.

Spectrum Data Systems Mar 1991 – Feb 1993

Project Manager

Incorporated overall management skills in implementing customized video conferencing studios, executive

boardrooms and training rooms for client projects budgeted up to $500k.

Additional Experience

Eastern Airlines Inc., Avionics Technician, Atlanta, GA., 1989 – 1991

Taylor Brothers Manufacturing, Electromechanical Technician, Winston-Salem, NC, 1988 – 1989

United States Air Force, Electronic Warfare Technician, 1980 – 1988

Prince Georges County Volunteer Fire Dept., MD., Emergency Medical Technician (EMT), 1979 - 1980

Education / Certifications

Project Management Professional (PMP) – Project Management Institute

Patrick McDonald, PMP

Northern Virginia Community College - Project Management Certificate

Community College of the Air Force - Electronics Technology Certificate

Skills Summary - Patrick McDonald, PMP

Successfully managed over 120 software development, hardware, and on-boarding projects throughout Program &

Project Management career:

• Budgets: $20K - $25M

• Single to multiple project teams: 2 - 40 resources

• Durations: 1 – 36 months

• Multiple / Simultaneous projects: 2 – 10

Project experience includes enterprise application, product development, and infrastructure projects:

IT Management: IT Service Management, IPK Management, IT Change Management, Program

Management, Configuration Management, Quality Management, Business case

development, Capital / Expense forecasting, budgeting & control

Enterprise Services: Learning Management solutions (Cornerstone, Learn.com), Travel management services

(AmEx), Content Management solutions (TriSoft, Interwoven, LegalKey), ERP (SAP R3

– AR/AP/GL/PS), IT Service Management (INFRA, Altivon CIC, TrackIT, Clarity)

Datacenter/Infrastructure: Networking, Domain Controllers, Servers & Virtual Servers, Distribution Switching,

Power and capacity planning, Storage management & networking, SAN, Fiber switching,

MS Exchange, Data redundancy & backup, Disaster recovery, Moves &

Decommissioning, SQL Databases, Service Procedures, Office builds and

Communication Services: Web servers, Gateways, Call Centers (IVR, ACD, VDN, Dialers, Call routing, analytics),

EDI, Fax/Telex gateways, PBX, VoIP, SIP, TFN’s, ISDN, PRI’s, Voice conferencing,

Video Conferencing, Collaboration services, eFax

Networking Services: VPN, MPLS, Frame Relay, x.25, T1/E1, PRI, ISDN, T3/E3, vLAN, WAN, Firewalls,

Routing

Data Services: Data storage solutions include RAID and SAN’s, Data Backup, SQL Databases &

Clustering, ProCube Data Warehouse (via Satori Group)

Program, Project, Product and Implementation Management experience:

PM Tools/Skills: Project scope definition, Project Kickoff, Facilitation, Discovery, Business Requirements,

Functional Requirements, Design Documents, Use cases, QA/QC, Testing (Unit /

System / Integration), User Acceptance Testing, Playbooks, Command Centers, Change

Orders, Root Cause Analysis, Project Time Management, Work Breakdown Structuring,

Planning and Scheduling, Issue & Risk management, Quality Management, Service

rollout & Cutover, Lesson Learned, SDLC, Waterfall & Agile methodologies, Earned

Value Management, MS Project, Project Server, SharePoint, MS Office, Visio, Clarity

Project teams: Cross functional Matrix & Functional teams / stakeholders including end customers;

Subject Matter Experts; business owners & executives; vendors; business analysts;

internal and external technical / design / development teams; QA teams; Marketing &

Sales; Professional & Consultation services (on-shore and off-shore models); Project

Stakeholder management; Project HR Management, Managing other Project Managers

Vendor Management: Developing and managing strategic relationships; RFI/RFP management; Developing

Master Service Agreements, Service Order Attachments and Statements of Work; Contract

negotiation management; Contract monitoring and compliance; Procurement Management

Business Analysis: Identify and analyze business inefficiencies; Solution evaluation and definition;

Requirements and scope definition; Identifying and recommending solutions

PMO & Org. Processes: Business Technology strategic planning; Technology roadmap development and

management; Stakeholder governance; Risk mitigation management; Business case

development; Cost Benefit Analysis; Total Cost of Ownership; Return on Investment;

Capital / Expense forecasting; Project Cost management, budgeting & control;

Communications Management; Change Management / Transformation initiatives;

Change Management: Change Management Planning, Organizational change management, communication

planning & management, Business planning analysis, functional and end user training

development and roll out

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Patrick McDonald, PMP

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