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Customer Service Mental Health

Location:
United States
Posted:
June 22, 2014

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Resume:

Aalayah Rasheed

216-***-****

acen8f@r.postjobfree.com

EDUCATION

McNeese State University, Lake Charles, LA

M.A. Counseling Psychology (2013)

Selected Coursework: Human Growth and Development, Counseling Skills,

Psychopathology, Group Counseling, Professional Orientation and Ethics of

Counseling, Principles of Learning and Behavior, Psychology of Gender,

Addictive Behaviors, Group Counseling, Psychopathology, Physiological

Psychology, Multicultural Psychology, Counseling Theories, Marriage and

Family Counseling

Williams College, Williamstown, MA

B.A: English and Psychology (2007)

Hawaii Pacific University, Waikiki, HI (2006)

University of Hawaii, Manoa, HI (2005)

PROFESSIONAL EXPERIENCE

Substance Abuse Specialist, NHS Human Services (2013-2014)

. Facilitate substance abuse education groups

. Conduct cognitive based individual therapy sessions

. Treatment plan development, and documentation of client engagement

. Chart mangagement

Mental Health Counselor, Louisiana Support Services (2013)

. Conduct individual therapy sessions for severely mentally ill

adults

. Documentation of client engagement

. Chart Management

Mental Health Counselor, Addictions Counseling and Recovery Resources

A.C.E.R (2013)

. Facilitate Substance Abuse Education and Anger Management Groups

. Conduct individual psychotherapy sessions

. Documentation of client engagements

. Chart management

Mental Health Counselor, The Guidance Center, (2013)

. Provide community based counseling to children and families

. Documentation of client engagements

Counseling Internship, Lake Charles Behavioral Health (2012- 2013)

. Intensive Outpatient Addictions Program education and small

group facilitation

. Individual therapy sessions with immediate supervision

. Completing progress notes and other appropriate documentation

. Staffing with Psychiatrists, and other members of the client

treatment team

Counseling Practicum, Oceans Behavioral Health Clinic (2012)

. Intake Assessments on new clients

. Recreational activities with clients

. Building rapport with client population

. Intensive outpatient program facilitation and participation

Community Psychiatric Supportive Treatment Counselor, Jewish Family

Services Association, Cleveland, OH (2008-2009)

. Provide individual counseling sessions to severely mentally ill

adults

. Assist customers in obtaining and maintaining social service

benefits

. Transitioning clients between independent living and group home

environments

. Providing transportation to and from Psychiatric and other medical

appointments

. Staffing with Psychiatrists, and other members of the client

treatment team

Direct Care Provider, Jewish Family Services Association, Cleveland, OH

(2007-2008)

. Provide direct care to Developmentally Disabled adults in a group

home environment.

. Assist with daily household tasks and weekly outings in the

community.

CIT- Louisiana Professional Counselor Intern - New Orleans, LA (2014)

. Currently registered with the state of Louisiana as Counselor

Intern

WORK EXPERIENCE:

L'Auberge Casino Resort Cage Cashier, (2012)

. Collect Casino chips, and tickets and disbursement of

appropriate funds

. Credit card advances, and Western Union transactions to obtain

monies

. Excellent customer service, and communication to ensure an

enjoyable gaming experience

Raising Cane's Chicken Fingers Cashier, (2011- 2012)

. Assisting customers in the selection and purchase of fast food

items

. Ensuring the facility remains clean and sanitary for any future

guests

McNeese State University- Lake Charles, Louisiana Administrative

Assistant, (2010- 2012)

. Filing, faxing or administrative items. Running errands, creating

documents, and sorting.

Innosource Data Entry Specialist, - Cleveland, Ohio (2010)

. Facilitated the sending of numerous items via fax, email

and standard mail.

. Sorted all incoming faxes into their disparate folders for

review by a third party.

United States Census Bureau, Enumerator, -Cleveland, OH (2010)

. Completion and collection of census forms in various

neighborhoods.

SKILLS

Outlook, Excel, SPSS, Microsoft Publisher, Word, PowerPoint, Internet

research, digital photo and photo scanning programs.



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