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Customer Service Sales

Location:
Englewood, NJ
Posted:
June 19, 2014

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Resume:

Albert D. Greene

*** ******** **** acemyf@r.postjobfree.com 201-***-****

Teaneck, NJ 07666

Professional Profile

Experienced Decisive Leader with a solid background in loan and mortgage finance for commercial and

consumer sales. Comprehensive knowledge of state, federal, regulatory, investor, internal guidelines

and policies in regard to mortgage loan closing process. Excellent communication skills. Bilingual –

English/Spanish.

Areas of Expertise

Loan Processing Fannie Mae DU/DO

Due Diligence

Communication and Customer Service

Loan Closing and Processing Encompass

Strong Sales Skills

Client Needs Analysis Calyx

Detail Oriented Auto Cad/ Point Contour

Market Analysis/Research

Professional Experience

GFI Mortgage Bankers, Inc 3/2013-2/2014

Senior Loan Processor

Responsible for processing residential loan applications, including inputting of loan

application data into the related bank’s loan origination and underwriting systems.

Ordered all necessary supporting documentation

Submitted approved loan applications to cl osing department and coordinate with

closing department to initiate action on canceled/rejected loans.

Maintain possible working relationship with co-workers and third-party vendors.

Exceeds performance standards and goals established by the bank .

Document any potential issues and/or concerns regarding loan potential

fraud/misrepresentation and escalate to compliance and underwriting department.

Maintain knowledge of regulatory changes, external and internal compliance

requirements and investor guidelines to insure loan salability.

3/2012-2/2013

Fortren Funding, LLC

Senior Loan Processor

Gather information from each file from pre-approval to closing.

Input proper loan information in the system for processing.

Ensure that all loan documentation is accurate and up to date.

Verify loan document including but not limited to: income, appraisal, cred it,

title.

Prepare final application and docs for submittal to underwriting for final approval

and clear to close.

Verizon New Jersey 10/2008 – 08/2010

Consumer Sales and Service

Assess customer accounts and right-sized products and services based on need and value

Responsible for executing promotions and meeting or exceeding established sales goals of business

unit

Effectively placing FiOs products at the forefront of consumer thinking and purchasing

Mortgage IT, Inc – New Jersey 9/2001 – 3/2007

Loan Closer/Processor – Responsible for clearing title, scheduling closings, doc prep, and escrow

account set up. Ensuring the documents are in recordable format, following lender's instructions and

reviewing HUD-1's for accuracy as well as disbursing funds and issuing policies at time of closing.

Champion Mortgage Co., Inc – Parsippany, New Jersey 10/1995 – 9/2000

Certified Facilitator - Responsible for training new hires to the closing process and demonstrating the

processing system to them. Availing myself to answer any questions or help solve any problems or work

related issues the new closing representative would encounter during initial period on the job.

Closing Representative- main point of contact with the customer throughout the closing stage, and

gathering stipulations required by the underwriting department.

Bergen Commercial Bank Paramus, New Jersey 09/1993 – 10/1995

Loan Administration - Processed consumer and commercial loans from application to final payment.

Oversee filing of mortgages, titles, assignments, and UCC Financing Statements with the appropriate

county clerks of the 22 different counties in NJ. Specialized in past due collections, loan documentation,

and analyzing financial statements.

Education

North Carolina A & T University - Bachelor of Science 5/1993

Greensboro, NC Electrical Engineering

American Institute of Banking - Accounting, Principles of Banking

New Jersey Analyzing Financial Statements 1993



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