Kristen R. Fazio

**** *. ***** ******

Cleveland, Ohio 44135

216-***-****

acemxo@r.postjobfree.com

Job Objective

To find a company that will allow me to develop new skills and

cultivate my career in an Administrative capacity.

Summary of Qualifications

Proficient in Microsoft Office Suite (including Word, Excel, and

PowerPoint), Vision 2000, Crystal Reports, E-Pay, Time Date Entry, Quark

Express, Quest, ALS-02 and Chem-Net

Exceptional organizational and people skills

Self motivated, dependable with a creative insight

Professional Experience

American Family Life Assurance of Columbus (Aflac), Ohio

2009 -

Ohio Licensed Independent Insurance Associate

. Prospect and establish client base.

. Consult, sell and service policyholders.

. Recruit and coach new associates.

Joseph, Mann & Creed, Shaker Heights, Ohio 2007 - 2008

Account Representative

. Direct customer service for consumer and commercial debt

. Negotiate and establish payment arrangements with accuracy.

. Assist Department Manager with new staff training as needed.

JP Morgan Chase, Cleveland, Ohio 2001 - 2007

Customer Care Professional, Loan Operations Specialist I & II

Administrative Assistant

. Serviced, maintained and problem-solved issues relating to first

and second mortgages, Home Equity lines and Manufactured Home Loans

Retained 28 loans in the amount of $3,495,061.00 - within six weeks

Promoted and facilitated Learning Connect to the Call Center

Mayer Giftware Inc. Cleveland, Ohio 1999 - 2000

Office Manager

Maintained customer database accurately and on time.

Cultivated and consulted on product development and marketing

Developed program systems on new product lines from receivables to

inventory control

Safeguard Properties Inc. Independence, Ohio 1997 - 1998

Order Processor/Customer Service

Expedited work orders from clients to contractors in compliance with the

guidelines of FHA/HUD and the VA

Developed reference material to accelerate productivity with quality

Kristen R. Fazio

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Education:

Lakeland Community College, Mentor, Ohio 1984 - 1987

Major: Graphic Technology/Business Management courses.

Work Place Development Center, Fairview Park, Ohio 1997

Major: Microsoft 97 applications

Certificate

Development Resource Center at JPMorgan Chase

Cleveland, Ohio 2001 - 2007

Phone Skills, Microsoft Office, Management Training - Self-Study

Circles Mentoring Program, Cleveland, Ohio 2003 - 2004

Hondros College, Independence, Ohio

2008

Ohio Heath and Life Insurance

License #773407

Developing Skills

Learning a second language - Spanish 2005 - present

Contact this candidate