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Medical Assistant Customer Service

Location:
United States
Posted:
June 19, 2014

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Resume:

Esperanza Cardenas - Ruiz

**** ******* ****

Las Vegas, NV. 89117

Phone: 702-***-****

E-Mail: acemxm@r.postjobfree.com

Objective:

Superior Bilingual Medical Assistant in English and Spanish with front / back Medical experience

with skills for over 12 yrs, in rapid paced Multi - Physician Office, skilled with working in Family

Practice, Urgent Care, Workers Compensation and outstanding customer service expertise.

Experience:

Headache Specialist ( Las Vegas) 09/11 - 01/14

Medical Assistant Lead:

In taking patient’s medical histories. Vitals signs and EKG’s, Injections, starting IV’s,

venipunture. Assist the provider with minor procedures including occipitals, auricular

temporals and supraorbitals nerve block injections and spinal taps. Prescriptions refills

using e-scripts. Answering phone calls, FMLA’s, medical records to attorneys via zeta fax,

MRI’s and CT scans referrals. Referrals to specialists, linking medical records to chart.

Administrative: scheduling appointment, check in/ out and answering multiple phone lines.

VA Southern Nevada Healthcare System ( Las Vegas, NV) 02/11 - 07/11

Medical Support Assistant ( Front Desk)

Demanding and fast paced person, answering numerous telephone lines, ministering to

80-100 calls per day, well maintained front desk under my supervision, scheduling

appointment for Primary care, Cardiology, Nutritionist and Social worker, maintain

hundreds of medical records, continuously scanning faxes and retrieving message for

providers and nurses. Reviewing referral.

Mike O’ Callaghan Federal Hospital ( Nellis AFB, NV ) 10/06 - 02/11

Medical Administration (Front Desk) multiple contractors

Spectrum 10/06 - 02 / 07

American Hospital 02 / 07 - 09 /09Mindleaf 10/ 09 - 11 / 10

Terra Health 11 / 10 - 02 / 11

Team player facilitating aid on quick tempo Physical Therapy, Primary Care, ENT and

Audiology, responsible for check in / out, managed busy front desk, answering intense

telephone calls, schedule appointments, scanned faxed in computer worked for 6 providers

and 5 physical therapy technicians, processed patient health and concerns which allowed

the doctors and nurses additional time to focus on the history of their patients care.

Harmon Medical Center ( Las Vegas, NV) 12/00 - 08/06

Medical Assistant

Assisted several providers with minor laceration, cardiac patient, drug testing for workers

compensations, DOT Pre - Employment physicals, taking patients medical histories and

vitals signs as well as performing venipunctures, injections various diagnostics procedures,

(ex. EKG’s, accu - checks, urinalysis, pregnancy test, ortho splinting procedures, KOH,

cultures for strep or vaginal.) Ensured the cleanliness of exam rooms and equipment.

Preparing rooms for GYN procedures, Responsible for ordering medical supplies and

materials. Helping the front desk as needed, answering phones, check in / out, reviewed

referrals, verifications of insurance, entered patients data and medical billings information.

Education:

Nevada Career Institute ( Medical Assistant) 09/98 - 03/99

Los Angeles County School 07/95

Reference:

Available upon request



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