Angel Mandigo

Cashier

Balch Springs, TX

acemv0@r.postjobfree.com - 469-***-****

Currently seeking to obtain a professional and rewarding position as a Medical Assistant with the opportunity

to contribute to my customer service experience skills. I am seeking a position that will utilize my skills and

offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

WORK EXPERIENCE

Call Center Agent

Connextions - Irving, TX - November 2013 to April 2014

Responsibilities

Answer inbound calls from customers, helping them keep up with their prescription with CVS Caremark, while

updating data base and documents.

Skills Used

Customer service skills, being able to connect with the member letting them know you understand and are

willing to help, given them the accurate information for their questions an concerns.

Cashier

Wal-Mart - Garland, TX - March 2013 to May 2013

Ÿ Assist customers with purchases, operate registers and credit card machines

Ÿ Maintain clean register area

Ÿ Cleaned other areas of the store by management requests

Cashier

Dollar General - Mesquite, TX - August 2012 to February 2013

Greeting and assisting customers.

Completing cash transactions in a timely manner

Maintaining a professional appearance and a clean work station

Demonstrating outstanding customer service skills

Call Center Representative

Aegis - Irving, TX - October 2011 to May 2012

Ÿ Take inbound calls for insurance inquiries

Ÿ Perform basic troubleshooting process by following a specific set of guidelines

Ÿ Answer inquiries while maintaining and updating the customer database

Ÿ Maintain a sense of urgency in responding to the customer needs

Medical Assistant

K Clinic - Dallas, TX - June 2011 to October 2011

Ÿ Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls

Ÿ Triage and process messages from patients and front office staff to physicians and physician assistants

Ÿ Maintain all logs as required

Ÿ Perform nursing procedures under supervision of physician or physician assistant

Ÿ Assist physician and physician assistant in exam rooms

Ÿ Escort patients to exam room, interview an document patients, measure vital signs, including weight, blood

pressure, pulse, and temperature

Ÿ Ensure all patient related reports, labs and medical records are flied correctly and made available prior to

their appointment

Ÿ Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as

required

EDUCATION

Diploma in Medical Assistant

Remington College Garland - Garland, TX

2012

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