CHARITY D. HENSCHEN

*** ****** ***** *****, *********, Ohio 43062

acemtr@r.postjobfree.com

614-***-****

OBJECTIVE

I am seeking an employer who values positive and effective leadership;

integrity, commitment, and a constant strive for excellence. My ideal

career provides challenge, professional growth, and a positive atmosphere.

SUMMARY OF QUALIFICATIONS

. Six Sigma Black Belt

. MS Word (advanced)

. MS Excel (advanced)

. MS Access (advanced)

. MS Power Point (advanced)

. MS Visio/EVSM (advanced)

. SIMS (advanced)

. WMS 7.0 (advanced)

. MS Project (intermediate)

. BarTender (intermediate)

. SSRS (intermediate)

PERTINENT EMPLOYMENT INFORMATION

October 2008 - Present

Field Systems Administrator/Lean Coordinator

Menlo Worldwide Logistics - Burton Snowboards/Phoenix Brands

As a Systems Administrator I implement new systems configuration, conduct

user acceptance testing, develop standard operation procedures/work

instructions, and then train personnel on new processes and system changes.

I specialize in data analysis, SQL server report writing (via SSRS),

process analysis, and systems/hardware troubleshooting. I

create/troubleshoot MS Access databases and MS Excel macros. Experience

with Menlo has given me exposure to an array of clientele and their

different business strategies.

As a Lean Coordinator I coordinate with internal and external customers to

identify waste, implement improvements, and eliminate improficiencies. I

manage/direct monthly continuous improvement projects (kaizen) by selecting

teams, determining scope, creating charter documents, collecting and

analyzing current/future state data, developing and implementing

countermeasures, verifying results, then reporting projects to senior

management and clients via A3 reporting. All events are structured using

the PDCA approach. I track and report lean project plans (via MS Project),

develop and maintain semi-annual Value Stream Maps and Shikumi diagrams at

both the macro and micro levels (via EVSM). In addition to these

responsibilities I conduct monthly management/leadership and associate lean

training. During my years of Lean application, I have managed over 30

events resulting in over 1.25 million dollars in cost savings through small

incremental improvements.

I began my 3PL journey in inventory management from 2008 to 2010. I was

promoted to Lean Coordinator from 2010 to 2013. As of October 2013, I was

promoted to the title of Systems Administrator while still obtaining my

duties as a Lean Coordinator. During this experience, I also have been

responsible for accounts payable, purchase orders, and accruals. I have

assisted with customer service, as well as provided assistance to shipping

and receiving when needed.

I love being challenged and learning new disciplines. I am often referred

to as the "Jack of all Trades."

Affiliations: Member of the Lean Enterprise Institute

Previous Affiliations: President of the Menlo/Phoenix Brands Quality

Circle, Secretary of the Menlo/Phoenix Brands Safety Committee, Member of

the Menlo/Phoenix Brands VVT (Voices and Value Team), and Member of the

Menlo/Phoenix Brands Standards Review Board

April 2005 - September 2008

Administrative Assistant

SEA, Ltd.

As an Administrative Assistant I was responsible for the revise and revamp

of formal and preliminary reports, client correspondence, customer service,

scheduling, travel, project setup, registration and license renewal,

internet research, curricula vita, purchase orders, group and individual

budget balances, scribing audio field notes, deposition summary formatting,

file inventory, FedEx and UPS packaging and shipment, scans, facsimiles,

and photocopies. All of the previous-mentioned duties were performed for

ten corporate office engineers in the fire investigation and electrical

engineer disciplines. Prior duties included the operation of a multi-line

switchboard and a local branch message center.

August 2003 - May 2005

Communications Coordinator

Stormfront Productions

As a Communications Coordinator I was responsible for coordinating meetings

with current and potential clients, discussing technical online business

options, focusing on client goals, and corresponding with web developers to

provide accurate project deliverables.

EDUCATION

June 2011 - March 2012

Expert Rating

Certified Six Sigma Black Belt

August 2001- July 2004

IV Tech/Vincennes University

30 hours complete toward undergraduate, with a major in liberal arts and a

minor in psychology.

REFERENCES

Doug Warga - Menlo Worldwide Logistics, Floor Supervisor 740-***-****

Joe Farry - Menlo Worldwide Logistics, Operations Manager 740-***-****

Carmalea Rice - Menlo Worldwide Logistics, Site Manager 614-***-****

David Cottrell - Menlo Worldwide Logistics, Project Manager 901-***-****

Dave Holesclaw - Menlo Worldwide Logistics, Customer Industry Group

Director 740-***-****

Contact this candidate