RUSSELL A. SCAMFER

**** ******** ******

402-***-**** - cell

Bellevue, NE 68005

acemtn@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Resourceful, accountable leader with exceptional communication, team

building and customer service skills combined with extensive experience and

expertise in the following areas:

Supervision and Management Strategic Planning Project

Management

Purchasing Expense Auditing Process Flow

Analysis

RFI/RFP Development and Analysis Requirements Gathering

Contract Management

Budgeting Vendor Management Inventory

Control

Training Technical/Customer Liaison Flow

Charting

Model Netics Disaster Recovery Cost

Recovery Systems

PROFESSIONAL EXPERIENCE

Information Technology Contract Work - Omaha, NE

Contract Technican (April 2014 to Present)

. Contract assignments, hardware server builds and inventory.

. Desktop Relocation Technician.

Wausau Financial Systems - Omaha, NE

Product Analyst (June 2008 to April 2014)

. First line support of Wausau's integraPAY application through

CustomerCare.

. Work customer incidents to troubleshoot problems. Work with Wausau

support personnel in resolving customer incidents.

. Use of Help Desk applications to track incidents and resolutions.

. Use of Development Change Request systems to track releases.

. Project Management of support incidents according to customer care

procedures.

First Data Corporation - Omaha, NE

Analyst, Content and Records Management (May 2007 to May 2008)

. Liaison between business units and the management of Content and

Records Management.

. Assist in the maintenance of system inventories of all content and

records information retained electronically and physically sent to

off-site storage.

West Corporation - Omaha, NE

Voice Services Manager (October 2003 to May 2007)

. AT&T outsource group managing Albertson store migration to the AT&T

voice network. Manage circuits for store migration using AT&T

systems.

. AT&T billing management, updating weekly billing details for delivery

to AT&T for customer monthly billing

. Customer service, accountable for the proactive coordination and

management of complex voice lifecycle support for clients and service

commitments. Single point of contact from receipt of complex voice

orders through successful delivery. Provide complex voice

aftermarket ordering and service support

. Data gathering and research through various support and legacy

systems. Problem resolution; ensure quality of all written

communication by reviewing issues and content prior to distribution.

Time management and analytical skills.

Mutual of Omaha - Omaha, NE

Business Systems Consultant (August 2002 to June 2003)

. Provided business systems consultation, research, requirements

gathering, procedure writing. Produced test scripts for the I/S

Compliance, Special Investigations and Law Operation support team.

. Provided technical support to all Law Operation applications, which

included records management in compliance with Sarbanes-Oxley and

business analysis in the replacing of practice management software,

planning, business process flow analysis, flowcharting and RFI-RFP

development and analysis.

American Title, Inc. - Bellevue, NE

Underwriter (August 2001 to August 2002)

. Created and analyzed conveyance and mortgage reports for lending

institutions, provided customer service in the review of existing

conveyance and mortgage reports.

. Researched and gathered pertinent information from vendors and county

assessor offices.

Kutak Rock LLP - Omaha, NE

Director, Client Services (September 2000 to May 2001)

. Day to day operations of the firm's Information Technology

Department's Help Desk, Application Support and Training in multiple

offices. Staffing (hire/fire), performed reviews and evaluations.

Worked closely with regional office managers and personnel. Developed

and delivered Technology Transfer and Team Building sessions to firm

IT personnel. Maintained knowledge of new technology advances and

applications and telecommunications in business and legal industries.

RFI/RFP Development and Analysis and Purchasing of firm's hardware,

software, services and supplies. IT Asset Management of firm's

inventory of hardware, software and service contracts.

. Prepared annual budgets for firm hardware, software, telecommunication

services and supply purchases. Monitored actual expenditures and

evaluated variances from the budget. Analyzed the cost effectiveness

of implementing new systems. Defined requirements, identified

benefits, evaluated alternatives and associated costs. Audited

department expense invoices, subsequently finding several services had

been terminated or overcharged. Project Management and requirements

gathering on firm projects (large and small) of hardware, software

installations, upgrades, implementations and migrations. Frame Relay

WAN with AT&T Managed Data Circuits and Network

. Use of Help Desk applications to track incidents and resolutions.

Director, Information Technology (April 1996 to September 2000)

. Day to day operations of the firm's Information Technology

Department's Help Desk, Application Support, Training and Technical

Staffs in multiple offices. Staffing (hire/fire), performed reviews

and evaluations. Worked closely with regional office managers and

personnel. Developed and delivered Technology Transfer and Team

Building sessions to firm IT personnel. Maintained knowledge of new

technology advances and applications and telecommunications in

business and legal industries. RFI/RFP Development and Analysis and

Purchasing of firm's hardware, software, services and supplies. IT

Asset Management of firm's inventory of hardware, software and service

contracts.

. Recommended and purchased Microsoft Select Enterprise Agreement

licensing forecasted to save firm $800,000 to $1.3 million over a 3 to

4 year period. Supervised and handled technology purchasing for a 14-

office/500-user law firm.

. Worked with designers and architects in the planning, recommendation

and implementation of expansion and new construction of firm offices

around the country, including office and computer room layout and

design, electrical, data cabling and air conditioning. Frame Relay

WAN with AT&T Managed Data Circuits and Network

. Use of Help Desk applications to track incidents and resolutions.

Network Administrator (April 1995 to April 1996)

. Network Administration of new Microsoft Windows network as a part of

the firm's migration from a DOS/Novell network to a Microsoft Windows

network. First users of this Windows network allowed the firm to be

as compatible as possible with the firm's major clients.

. Assisted Director of Information Systems in long range network growth

planning and integration into long term plans. Assisted in preparing

annual budgets for hardware, software and telecommunications

purchases.

. Use of Help Desk applications to track incidents and resolutions.

Kellogg's - Omaha, NE

Consultant (February 1995 to April 1995

. Administration of a Novell Netware 3.12 network, VAX administration,

projects, document conversion, communications, help desk, hardware

and software installations. Tested and evaluated hardware and

software.

. Use of Help Desk applications to track incidents and resolutions.

Popham, Haik, Schnobrich & Kaufman, Ltd. - Minneapolis, MN

Systems Support Technician (July 1986 to February 1995)

. Day to day operations of the firm's Information Services Department in

Minneapolis. Worked closely with regional office managers and

personnel. Purchasing of firm's hardware, software, services and

supplies. IT Asset Management of firm's inventory of hardware,

software and service contracts.

. Developed Planned and implemented a network installation and system

administration of a 4 server, 800 user Novell 3.11 wide area network

to replace the Wang VS system. Integrated network versions of

Microsoft Windows, WordPerfect for Windows, SoftSolutions for Windows,

Microsoft Mail and Schedule+ for Windows, Excel, Paradox for Windows,

SuperBase, Grandview, DiscoveryZX, Summation, Lightspeed, Lexis,

Westlaw, ProComm, and PCAnywhere. Installed and implemented a CD-ROM

server, imaging, and presentation hardware and software.

. Developed and implemented a "traveling computer system" for use in out

of town court cases, and for remote access to computer systems.

Installed and integrated personal computers and telecommunications

access for employee home use.

. Worked with designers and architects in the planning, recommendation

and implementation of expansion and new construction of firm offices

in Minneapolis, Denver, Miami and Washington, D.C. This included

computer room layout and design, electrical, data cabling and air

conditioning. Designed layout of cabling for data/voice

communications in the expansion of systems to other firm floors and

regional office locations.

. Use of Help Desk applications to track incidents and resolutions.

Egan Companies - Minneapolis, MN

Computer Operator (October 1981 to July 1986)

. Maintenance programming, Union reports and payroll processing

Pine-Aire Broadcasting Corp. - Hayward, WI

Staff Announcer/Program Director/Music Director (August 1975 to December

1980)

. Daily board shift, news and commercial writing, scheduling commercial

air play.

EDUCATION

. Certificate, Computer Operations & Programming, Minnesota School of

Business, Minneapolis, MN (August 1981)

. Certificate, Radio-TV Broadcasting, Brown Institute, Minneapolis, MN

(August 1975)

COMPUTER SKILLS

. Microsoft, Novell, Document Management, Microsoft Office (Word,

Excel, PowerPoint, Access, Outlook), Microsoft Visio

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