Keiana Shannon

**** *. **** **

Escondido, Ca ***26

760-***-****

acemta@r.postjobfree.com

WORK HISTORY

Client Service Professional

Escondido, CA

H&R Block

December 2011 to April 2014

Assist customers with Taxes and Internal Revenue services as needed.

Providing excellent Customer Service

Receptionist handled multiple lines

Access Representative 1

San Diego CA

Sharp Hospital

January 2008- November 2008

Assist patients and providers with referral status and claim payments, direct patients to doctors

within their network, distribute explanation of benefits (EOB) and provider dispute resolution

requests to appropriate persons

Apr 2005 - Feb 2006 Operator / Cashier

Lowes HIW

Moreno Valley, Ca

Use of a POS.

answered the phones, up to 10 lines at a time.

Provide excellent Customer Service.

Knowledge of Opening and closing registers.

Cash office experience.

Handled large amounts of money on a daily basis.

Mar 2004 - Feb 2005 Graveyard Cashier

Ace Parking Management

San Diego, Ca

Graveyard cashier that attended to customers need.

Provided excellent Customer Service and handled the customers in a timely manner.

Kept an inventory count of those cars that were in the parking garage.

Valet cars for hotel guest.

Handled over 1,500.00 on a daily basis.

July 2003 - Sep 2004 Customer Service/ Cashier

Sally's Beauty Supply

San Diego, Ca

A cashier that handled large amounts of cash and made bank deposits.

Stocked inventory and made sure that the inventory matched what was in the computer as far as

zero counts.

Worked on a Point Of Sales Machine, and know the 10-key very well.

Opened and closed the store on a daily basis by my self and with other co-workers.

EDUCATION

Palomar College

September 2012 to Present

San Marcos, CA

Sep 1998 - Jun 2002 San Diego High School

San Diego, CA

Graduated with an overall GPA. Of 3.5

SKILLS

Type 38 wpm

Know how to use Word, Excel, Database, and Power Point

Very good Customer Service Skills, Very Punctual

Always on time

Very good phone etiquette.

References Available Upon Request

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