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Customer Service High School

Location:
Dayton, OH
Posted:
June 19, 2014

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Resume:

Benjamin Villanyi

Kettering, OH

513-***-****

acemrv@r.postjobfree.com

SUMMARY

A dependable, responsible, and customer service-oriented professional excited to bring experience in operating high-end cars, meeting the needs of customers, and working with a team to the position of Valet.

AREAS OF EXPERTISE

• Balancing multiple tasks • Customer service • Working on a team

• Skilled communicator • Resourceful • Ability to delegate

PROFESSIONAL EXPERIENCE

Director of Student Programs North Royalton Baptist Church North Royalton, OH 2012 – 2014

o Managed all operations of a program for junior high and high school students at an organization of 90+ people, which included: making all major decisions concerning the program, overseeing a leadership team, strategically serving needs of students and parents, controlling a budget, engaging in communication with students and parents on a regular basis, and planning and leading special events

o Controlled a $4000 budget which included using a business credit card, tracking spending, completing a monthly re-imbursement form, saving and filing receipts, and receiving payments

Came in nearly $1000 under budget the first year as a result of prudent management

o Provided leadership to a team of volunteer leaders through a team-leadership style which led to a more effectively run program due to more input being given by others and more being achieved through delegation

o Delivered over a 100 presentations to groups of students using verbal communication and multimedia to train students in how to develop their personal growth, and four additional presentations to a crowd of 90+ people also focused on training them in this area

o Resourcefully utilized several avenues of communication in order to inform parents of program information, such as personal interaction, typed letters, bi-weekly e-mails, text messaging, and leading informational meetings

o Provided caring service to students through home visits, sending cards, ensuring follow-up, attending school events, and making phone calls, which led to strong rapport with students

o Pro-actively served the parents of students by equipping them with numerous resources which led to them being more capable of assisting their teenagers with their personal growth

o Gained experience in cost analysis, marketing and promotion, planning with a team, and managing and leading events by scheduling or designing over 20 special events for the program

o Experienced in using Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Excel, writing and returning e-mails, answering calls in a courteous manner, and scheduling appointments

Lot Technician Mercedes Benz of Cincinnati Cincinnati, OH 2010 - 2012

o Efficiently maintained the order of a new and used car lot with 75+ cars, upheld the appearance of cars on the lot and in the showrooms, assisted the sales department, and served customers

o Worked closely with a 12 person sales department by teaming with sales department staff to serve the needs of customers or assist in promoting the vehicle to customers

o Saved the dealership money on numerous occasions by thoroughly examining and identifying damages on new cars coming off delivery trucks

o Drove cars operating with a manual transmission

Assistant to the Director of Student Programs Milford Bible Church Milford, PA May 2010 – August 2010 (Seasonal)

o Contributed to the success of a 500 person organization through assisting the Director of Student Programs by diligently preparing and executing bi-weekly programs for junior high and high school aged students so the Director was able to ensure success of the program in other ways

o Effectively formed relationships with students, parents, and staff through personal interactions that resulted in establishing good rapport

o Exercised vocal communication by preparing and delivering 16 presentations to a group of 10+ students which trained them on how to develop their personal growth

o Requested by Director to be his Assistant after completing an internship the previous summer at the organization, May-August 2009. Accomplishments during the internship included the following…

Creatively designed, directed, and led a weekend retreat for students which entailed marketing the event, preparing and delivering presentations, creating recreational activities, purchasing food, and managing the daily schedule

In charge of leading a weekly meeting which included delivering eight presentations to a group of 10+ students that trained them on how to develop their personal growth

EDUCATION

Moody Bible Institute Chicago, IL May 2010

Bachelor of Arts in Educational Ministries Graduated with High Honors



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