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Customer Service High School

Location:
Herndon, VA
Posted:
June 19, 2014

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Resume:

SHARON KAY AMOROSO

acemrr@r.postjobfree.com (work)

acemrr@r.postjobfree.com (home)

703-***-**** (work)

703-***-**** (cell)

Residence Location: Springfield, Virginia 22153

Office Location: Arlington, VA 22201

Work Experience

CACI – Functional Analyst, EXPERT (Current Position)

My career path and responsibilities were more of a system development path so as of August 2013 I

moved permanently into working on system evaluations, enhancements, and implementations.

Some of the tasks I am currently working on are automating the Deltek ET TC load into CostPoint,

evaluating a MSP tool, a major contract system transition, and a Procure to Pay Pipeline. I also

designed and implemented into live production two databases that CACI currently uses to manage

and pay their vendors. I implemented into live production 500+ sub employees onto an electronic

timekeeping system so project managers could better track those costs and meet contract

requirements.

CACI – Executive Director, Accounting

Along with all the duties listed below, I implemented several enhancements to the invoice review and

signature process. The 15+ CACI project managers previously had to travel to the Corporate

Headquarters in Ballston to review and sign their monthly invoices. I created a SharePoint site where

all of those invoices are scanned and saved so those managers can now review those invoices on

line from any place they have connectivity. This pleased our client because the CACI project

managers could remain at the document centers to handle any issues that arose. I also changed the

storage process of those delivered invoices from paper copy versions to scanned files on dual CDs for

a working and master copy. This eliminated an entire room of filing cabinets which saved the

company money on office rental space. I also made several enhancements to the billing system that

enabled the Accountants to prepare those invoices faster and more accurate.

CACI – Senior Director, Accounting

Along with all the duties listed below under Director, I implemented several new systems and

enhancements to already existing systems. I moved the 700+ temp employees from tracking their

time in spreadsheets to logging their time in electronic timecards. I worked with the programmer to

develop a Match program which automatically verified that the agency invoice was billing us the

correct hours and rate for the labor category used. That program pulled data directly into a flat file

for uploading into payment vouchers. This saved time for the Accounts Payable staff as they no

longer had to re-key certain data that the temporary employee already keyed when allocating their

timecard (therefore eliminated duplicate keying efforts). This new process validated charge codes at

entry point (the time the sub employee keyed those hours into their timecard) so those errors could

be fixed at the front end of the payment process rather than before at the backend when AP was

manually keying allocations into vouchers. This new process resulted in faster payments to our

vendors and subsequently faster to bill those hours to our client. It also increased the accuracy of

our commitments as any unpaid hours now could be auto loaded into commitment reports where

before someone had to figure those out using many spreadsheets and manually key them into the

commitment reports. The accountants were also now able to calculate more accurate cost accrual

entries to better match costs to revenue for fixed unit price hours.

October 1999

CACI - Director, Accounting

I was the manager of 6-10 Accountants in all areas of Accounting including revenue recognition,

billing, reporting, accounts payable, accounts receivable, general ledger, audit schedules and

responses, reconciliations, month end and year end close tasks. I became very experienced in ad hoc

queried reports using CP reports, MSQuery, and MSAccess . I am able to prepare those ad hoc

reports the client needs within minutes by using one of those querying software applications via

criteria commands (SQL statements). The client has come to rely heavily on my ability to give them

the information they need as fast as they need it. I also designed and implemented several

databases for the Accounts Payable staff which moved the vendor invoice approval process from

paper copies floating around in interoffice mail to a database where those invoices were scanned and

could be reviewed and approved by CACI employees all over the country. I created these databases

to use a parallel workflow so that multiple people could resolve noted issues at the same time (most

workflow systems use a straight line design which takes much longer to get records to their

resolution stage). These new databases utilized auto email notifications with tier escalation features

if records became stagnate. One of the databases also had an option to reject invoices back to

vendors and that also utilized the pre-scheduled auto email notifications which saved A/P staff time

in having to call vendors. These databases saved money for the company in overhead staffing costs,

they centralized all invoices in one place with their full history of updates archived, and gave CACI

the ability to get vendor invoices paid faster, those expenditures billed faster, and revenue

recognized faster.

September 1995 - October 1999

CACI - Accountant 4, Department Manager

My most important accomplishment under of this title and timeframe was designing the billing

system for the Mega contract. I worked directly with a programmer for 3 months providing him with

the client requirements. I laid out which fields were needed in each table of this relational table

database and sketched out the format and data fields needed for every invoice and funding report. I

performed testing of each module of the database and provided those results and feedback daily

until all issues were resolved and then I implemented it into a live environment. This database now

successfully handles all of the billing and reporting for this contract which currently bills up to $8M a

month.

October 1994 - September 1995

CACI - Accountant 3

I supervised the Commercial A/P department in all vendor invoice payments. I also supervised one

Junior Accountant with Client Billing and Reporting. I developed and enforced Accounts Payable

procedures and made improvements to each step in the process. I assisted in the preparation of

Internal and External Progress Reports. I processed travel expense vouchers and vendor invoice

vouchers. I calculated budget reports for the client by I collecting data and generating monthly

status reports. Prepared and entered month end journal entries and analyzed results of profit and

loss statements.

October 1992 - October 1994

CACI - Accountant 2

My duties included revenue recognition, client billing and reporting, accounts payables allocation and

review, management reporting, etc. I supervised one Accounting Assistant in all of those areas.

October 1991 - October 1992

CACI – Accountant 1

I prepared monthly invoices and client funding reports. I keyed timecards and revised timecards

daily. I resolved and resubmitted rejected client invoices. I prepared and tracked client commitment

reports and calculated and submitted retroactive invoices and payouts to employees. I calculated

and posted monthly revenue and balance sheet journal entries and reviewed and approved travel

expense reports.

August 1991 - October 1991

Holiday Inn, Arlington VA - Front Desk Representative

This was a temporary job assignment while I was interviewing for Accountant positions just after

graduating from college. My duties included checking guests in and out of the hotel, answering the

PBX phone grid, making reservations for guests, concierge research for guests, and general

bookkeeping and sales tasks.

May 1990 - August 1991

Keller and Heckman Law Firm - Accounting Assistant

I prepared monthly invoices for the law firm clients (both manually and computerized), processed

and edited attorneys' timesheets, provided support in the validation and distribution of petty cash,

assisted in the reconciliation of personal accounts for payroll, and performed client account

maintenance tasks. Reconciled, organized, and distributed monthly Management Reports to the Firm

Partners for their review and projections. I thought of ways to be faster and more efficient and

implemented them with my supervisor’s approval. One example was creating a centralized shared

drive where the 15+ secretaries could save the attorney narratives to instead of emailing them to

me.

Spring 1990

Capitol Financial Consultants, Inc. - Investment Management Internship

I worked directly with Principals of Capitol Financial Consultants, Inc. analyzing equity investments,

mutual funds, and limited partnerships. I prepared client portfolio reports and researched client base

as part of the company's strategic business plan. I used asset allocation techniques and various

research publications in assisting with preparation of client presentations. Tracked stock prices daily

and updated client portfolios appropriately.

May 1985 - May 1990

Embassy Suites Hotel - Night Auditor, Front Desk, Reservationist

Worked in all facets of the hotel business including: Night Auditor, Front Desk Representative, Room

Reservations, Block Event Sales, and Pool Operator/Lifeguard. I certified in each department which

required at least 3 months of service to gain knowledge about all facets of the hospitality industry

and customer service.

Total Years of Work Experience

31 Years

Education

• Bachelor’s Degree – Finance (1990) Marymount University, Arlington, Virginia

• Associates Degree – Liberal Studies (1986) Florida State University, Tallahassee, Florida

• High School Diploma – (1984) Falls Church, Virginia

Skills

• Deltek ET Timecards

• CostPoint

• CP Reports

• Windows (All versions)

• Adobe Acrobat (Reader & Writer)

• Crystal Reports

• Microsoft Office Products: Excel, Outlook, Word, PowerPoint, Publisher, Access, Query

Awards

• Employee of the Month June 1988 (Embassy Suites Hotel)

• Eagle Award (CACI)

• Dean's List Fall 1989 (Marymount University)

• Most Valuable Player Swim & Dive Team (Falls Church High School)

Security Clearances

MBI Clearance



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