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Customer Service Human Resources

Location:
Tucker, GA
Posted:
June 19, 2014

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Resume:

Livion Coward

acemrq@r.postjobfree.com

678-***-****

Excellent Customer Service Skills . Administrative Specialist . Entry Level

Finance . Human Resources/Compensation

SUMMARY OF QUALIFICATIONS

[pic]Seasoned Administrative Specialist with over four years of

demonstrated expertise in the human resources field [pic]Proven track

record of excellent customer service and problem solving skills and the

ability in managing challenging situations and facilitating team

collaboration [pic]Four years of honorable military service in the United

States Navy.

EDUCATION

BA, Finance, GPA 3.28, Georgia State University, Atlanta, GA,

Dean's List, President's List

Awarded Letter of Commendation: October 2010

[pic]

ADDITIONAL SKILLS

1. Excellent Record Keeping and training expertise, Public Relations, and

Problem Solving Skills, Internal audit; quality control, payroll and

compensation skills.

2. Generated reports and templates utilizing Excel Spreadsheets,

including Pivot Tables, V-Lookup.

3. Create several reports and presentations utilizing Microsoft Office

Applications: MS Excel, MS PowerPoint, PeopleSoft, and SharePoint.

4. Certified in using Navy Standard Integrated Personnel System (NSIPS),

Defense MilPay Office (DMO), Master Military Pay Account (MMPA), and

Officer Personnel Information System (OPINS)

[pic]

PROFESSIONAL EXPERIENCE

Warehouse/Logistics Associate

Kelly Services - Pepsi Bottling Group (2013-2014)

Loads transport, bulk, and route trucks. Works from headset to build loads

using a forklift and/or electronic pallet jack. Position is responsible for

accuracy in loading and complying with shipper/receiver documentation. Bulk

truck loading involves selecting designated packages and flavors of

products from the warehouse and loading them onto a pallet. Position is

responsible for maintaining the stability of the pallet through proper

stacking and shrink-wrapping. Pallets are then loaded onto a trailer for

local delivery.

Personnel Specialist II

Strike Fighter Squadron 83, (2009 - 2010)

Contributed to the successful completion of several deployments in support

of Operation Enduring Freedom. Expedited daily aviation requirements with

officers and enlisted sailors in various working environments. Maintained

and audited over 200 members' pay entitlements and allowances to ensure

accuracy and prompt compensation. Provided exceptional customer service to

members and their families on several routine and special issues.

KEY ACHIEVEMENTS

> Trained junior sailors on efficiently running reports on the Navy

Standard Integrated Personnel PeopleSoft System which increased the

department productivity.

> Completed over 50 reenlistment/extension packages, 65

acquisition/transfer documents, 10 separation packages, over 200

mission critical personnel qualification standard entries, and 170

exam worksheets using the Navy Standard Integrated Personnel System.

> Processed more than 100 items of correspondence during high tempo

deployment operations.

> Assisted in the successful transfer of 200 compensation and personnel

records from shipboard to ashore access.

Personnel Specialist

Personnel Support Detachment Afloat, (2007 - 2009)

Solely accountable for engaging members to transfer them to new locations,

acquire them from old locations, and update their compensation and

personnel records. Prepared and completed all sailors' administrative time-

off/leave, transfers, re-enlistments and extensions packages. Ordered exams

and updated all educational requirements in members' personnel record and

electronic service profiles.

KEY ACHIEVEMENTS:

* Maintained the upkeep of over 200 personnel records, entering mission

critical qualifications and awards with zero discrepancies Provided

pay and personnel support to over 55 deployable units, including in

the excess of 20,000 military personnel and their families.

* Generated over 1,236 reenlistment and extension requests with

Selective Reenlistment Bonuses totaling over 1.5 million dollars.

* Assisted in merging 3,200 records to the Department of the Navy

mandated Electronic Service Record.

* Expedited 353 Officer and Enlisted transfers to include Standard

Transfer Orders, Dependent Entry Approvals, and Passenger Reservation

Requests.



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