Breane A. Shearin

Summary of qualifications

In-depth customer servicing skills, multi-tasking and ability to adjust

as per the changing environments. Solid computer skills; efficiency

in Microsoft Office applications, Microsoft Suite and data-entry;

proven ability to plan and organize tasks and responsibilities

efficiently. Recognized for accuracy, attention to detail and strong

work ethic. Proven strong interpersonal and communication skills.

Professional experience

Nordstrom January 2013-Present

Customer Service Representative

• In-depth, formal training in customer service and service

experience procedures

• Communicate and maintain relationships with customers

• Answering inbound and outbound calls regarding all issues,

questions, comments and or concerns

• Sending credit requests for increase and decreases of limits

• Handling and resolving escalated calls pertaining to

unrecognized purchases and credit card issues

• Finding solutions to all billing issues

• Opening and closing both credit and debit lines

• Working closely with the fraud department to render the many

misuses of the Nordstrom credit lines

• Written and verbal communication with card holders/ making

credit decisions based on prospective history

• Generated revenue by maximizing my personal customer base;

communicating and continually following up with personal

customers.

CCM Medical Billing September 2010- June 2012

Front Desk Receptionist

• Demonstrate proficiencies in telephone and front-desk

reception within a high-volume environment

• Answer several calls of clients and customers, guided them by

sorting their queries; 4 call lines

• Worked closely with collection agencies

• Managing filing and bookkeeping

• Assist with organization of company functions

• Sorted general complaints and issues of customers

• Prepare letters and documents

• Research and maintain information

Ensemble Arts Academy August 2008 – August 2009

Front Desk Receptionist

• Answering phone calls and consistently answering and

assisting customers with their queries.

• On a daily, scheduling music lessons and consultations.

• Responsible for refining students and teachers schedules to

find a time slot for them to hold practice sessions.

• Possessing knowledge of all classes and time slots available,

prices and all that the academy has to offer so that customers

needs are met to the fullest capacity

Ritter’s Frozen Custard January 2007-August 2008

Las Vegas, NV

Associate

• Assisted and informed customers about the custard

• Making custard and freshly baked cones

• Maintaining a neat and sanitized restaurant

• Responsible for coordinating and overseeing catering orders

• Cashiering

References available upon request

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