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Customer Service Representative

Location:
Cleveland, OH
Salary:
$35,000
Posted:
June 19, 2014

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Resume:

RAYMOND F. GAMRAT

**** *** ****** ****, ***** ***-1 Willoughby, OH 44094

Direct Contact: 440-***-**** e-mail: acemgh@r.postjobfree.com

STRENGTHS.

Well organized, professionally polished and self confident.

Diverse customer service background including vendors.

Strong communicator with the ability to assess and resolve any situation.

Able to handle multi-task assignments while maintaining accuracy.

Ability to work independently without supervision.

High energy, focused and aggressive self-starter with a positive attitude.

Proficient in QuickBooks Pro, Microsoft Word & Excel Spreadsheets

EXPERIENCE

EQUUS BUSINESS SERVICES LLC December 2012 to Present Willoughby, OH

Raymond F. Gamrat, Manager, 5050 SOM Center Road 309-1, Willoughby, OH 44094

Accounting & Small Business Consulting specializing in business and individual

income tax preparation. Small business start-up including bookkeeping & accounting

services. As the sole employee of this Limited Liability Company, I am responsible

for marketing and contacting leads and referrals to acquire clients of this professional

service company. Also provide service to small businesses with QuickBooks software

issues pertaining to year end close and tax reporting. Act as a liaison between Client

Company and vendors and/or companies to resolve business issues. Public Relations.

STONE CREEK HOMES LLC. October 2006 to December 2012 Mayfield Ht’s, OH

Millennium Management, Norman Millstein, 27800 Cedar Road, Beachwood, OH 44122

Project Administrator with multi tasking responsibilities which included

bookkeeping AP/AR duties as well as administrative functions. In addition to the

aforementioned duties, I was given the additional responsibility of handling all

incoming sales leads including but not limited to; newspaper advertising leads,

current resident referrals and “walk-in” traffic. I met with each potential buyer and

determined their needs and interest by completing a “Client Information” card and

then proceeded to show the potential buyer current homes available. I then forwarded

that information to my supervisor for immediate follow-up and closing.

Completely restored and reorganized the financial operation by effectively

implementing a self developed project plan to upgrade and maintain all financial

statements, bank reconciliations, accounts payables and general financial

management through the use of Excel Spreadsheets and QuickBooks-Pro Contractor

software.

Human Resource Management; responsible for maintaining files which contained

pertinent confidential information including work history, wage and compensation

issues and related court orders. Responsible for the production of Commercial

Activity Tax Reports and the handling of Workman’s Compensation audits as well as

health insurance matters.

Association Management; was in charge of the monthly collection of association

fees and collection of arrearages. In addition, I was responsible for completing and

maintaining monthly financial statements including the reconciliation of all

association checking account statements and statements including income from a gas

& oil well and investment/savings accounts.

Director of Sales & Operations; due to substantial downsizing beginning in 2009

and until its completion, I solely supported the daily operations of this project under

the direction of the president of Stone Creek Homes, Mario DiPadova, Millennium

Management’s general contractor. This project was successfully completed and all

125 single family units were sold by the end of 2012.

TARGET INDUSTRIES INC. July 2003 to June 2006 Beachwood, OH

Lewis Zipkin & Associates, LPA, Donald Hunter, CPA, 3637 S.Green Road, Beachwood, OH 44122

Payroll Administrator in charge of processing timesheets, compiling and computing

data for ADP, processing of court ordered wage garnishments, State Unemployment

& Workman’s Compensation Reports. Provided accounting support for Target

Industries, a construction unit dedicated to this property management company, while

working in conjunction with the law office accounting team.

ADDITIONAL WORK EXPERIENCE & SKILLS

MANAGEMENT REPORTS INC. Beachwood, OH

Customer Service Representative and help desk representative providing assistance

pertaining to Real Estate Accounting Software. Was recruited and trained for the

responsibility of handling customer technical support issues via internet remote access for

this Real Estate Management software company.

CROOKES & HANSON INC. Beachwood, OH

As Operations Director in charge of business operations, was responsible for Human

Resource duties, Inventory control, shipping & receiving, building & personnel safety.

EDUCATION

U.S. Naval Service, Defense Information School, UCLA TV & Film School.

University of Maryland Land & Sea College Classes

Associates Degree in Communications, Accounting & Business Administration.



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