Cheryl L. Watson

252-***-****(mb) * **** Juniper Lane Apt B., Wilson, NC 27896 *

acemfr@r.postjobfree.com

Customer Service Administrative Assistance Clerical

Call Center Collection Administrative Support Data Entry Secretary

Finance Government Retail

SYNOPSIS

A Dedicated professional with over 15 years of successful experience in Customer Service and

Support with recognized strengths in accounts maintenance, problem solving and trouble

shooting skills. Possess solid computer skills excellent working knowledge using Microsoft

Excel, Word perfect, Microsoft Word. Ability to be a team player, motivates, and supervises

customer associates.

LEADERSHIP HIGHLIGHTS

• Successfully developed a training manual for the Remittance System that is

currently being utilized in the City of Wilson today.

• Two years of successful problem solving and trouble shooting skills while

supervision of Customer Care Associates.

PROFESSIONAL EXPERIENCE

Adecco, Wilson, NC 03/2013-Current

Administrative Assistant

• Responsible for clerical functions such as managing files by splitting, merging,

and naming documents.

• Assist with the overflow work from administrative and executive assistant as

needed.

• Provide high-level administrative training to new indexer by developing a

reference manual that is currently in usage today.

Skyline Personnel, Raleigh, NC 07/2012-02/2013

Traveling Administrative Assistant

• Provide high-level administrative support by conducting research, gathering and

documenting requested information.

• Performing clerical functions such as managing files by splitting and merging,

and naming folders.

• Responsible for electronic communications which includes a variety of internet

research, word processing and scanner.

• Assist with overflow work from administrative and executive assistants, and fill in

for the office receptionist as needed.

Mega Force, Greenville, NC 01/2010 - 09/2011

Data Entry Clerk

• Verified information and operated data entry devices and prepared documents.

• Processed information and a variety of other forms of documents by resolving

inconsistencies and reviewing data.

• Entered information into specific files or forms from recorded material, hand

written pages or figures contained in printed files; Deciphers sloppy handwriting,

or faded text and transforming into digital data.

• Recorded tasks, files and proofread reports completed work for errors or

duplicate information before submitting the final product.

• Verified, corrected, deleted unnecessary data, or combined data from several

sources before entering into a file.

City of Wilson, Wilson, NC 06/2001 - 10/2008

Customer Service Representative

• Greeted customers with cheerful and positive attitude while providing an

excellent customer experience.

• Provided collection and customer service for utility and broadband accounts,

assessments, and privilege licenses, as well as providing assistance to the utility

and broadband customers for securing and termination of utility services.

• Assisted customer with payment, transactions, and answer general questions

regarding Utilities, Cable, Telephone, and Internet Services.

• Terminated and processed work orders for new and transfer services.

• Received cash, check and credit card payments for these services, and all other

money for the City.

• Calculated adjustment on accounts and performs data entry.

• Assists with general office duties, including processing mail, answering telephone

inquiries and transferring call to proper departments.

Branch Bank & Trust, Wilson, NC 12/1996 - 01/2001

ATM/Bank Teller

• Responsible for greeting customer in a cheerful and positive manner.

• Performed in daily operational function of branch duties for delivery of superior

quality service while adhering to corporate, regulatory, and audit guidelines.

• Provided timely and efficient completion of client transactions while maintaining

accurate records and thorough proper handling of all monies assigned.

• Participated in the sales/quality referral process of the branch as directed by

management.

• Readily performed essential duties and responsibilities as needed by management.

EDUCATION

A.A Criminal Justice Wilson Community College 01/2009 – 0/2010

Certified Bank Teller I BB & T Teller School 6-8 week complete

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