Tiara L. Holden-Wright, CHG

**** ******** ***** ****

Pocomoke City, Maryland 21851

Mobile: 443-***-****

Email: acemd4@r.postjobfree.com

SUMMARY: High performing, result oriented recent college graduate with management

experience in the hospitality field and event planning.

EDUCATION:

Wilmington University

Masters of Business Administration

Anticipated Graduation Date- Winter 2014

University of Maryland Eastern Shore

Bachelor of Science – Major: Hotel and Restaurant Management; May 2012

GPA: 3.367

Cum Laude

EXPERIENCE:

ARAMARK- Delaware State University 08/2013-Present

Dover, Delaware

Catering Associate:

• Pull needed items for upcoming events (linens, utensils, plate ware, glassware, etc.)

• Set-up events

• Pick up and deliver food and beverages for events

• Ensure the correct food and beverages are being made and delivered to the correct event

• Ensure each event is set-up properly and on time according to the event contract

• Refill food and beverages as needed during events

• Break-down and clean-up at the end of each event

• Practice proper safety and sanitation procedures at all times

Ruby Tuesday 10/2011-Present

Pocomoke City, Maryland

Server/Bartender:

• Ensure quality presentation of dining and bar area.

• Greet customers with warm welcome and provide exceptional customer service.

• Offer and suggest featured menu items while providing detailed information regarding the

preparation of products.

• Record customer orders, and submit and discuss orders with kitchen staff to ensure precise

preparation to customer liking.

• Ensure food items meet standards, and are prepared to customer request prior to serving.

• Record and submit carry-out (TueGo) orders.

• Serve customers at the bar by preparing and serving alcoholic and non-alcoholic

beverages and food menu items.

• Perform cash and credit card transactions.

Dinner Theatre, 3-Day Event, University of Maryland Eastern Shore 4/16-21/2012

Princess Anne, Maryland

Bakeshop Manager:

Food preparation, service and set-up of event including decorations, provided by Hotel and

Restaurant Management majors in collaboration with Dinner Theatre Committee, University

Dining Services and University Physical Plant.

• Managed operation of the Bakeshop:

Supervised 12 staff and made adjustments to recipes during the preparation of 14

o

desserts to accommodate 600 guests.

Performed inventory of food products, condiments, supplies, etc.

o

Ensured precise and timely preparation of desserts.

o

Ensured proper storing of desserts prior to event.

o

Ensured proper presentation of desserts prior to and during event.

o

University Annual Gala Event, University of Maryland Eastern Shore 2/7-

3/3/2012

Princess Anne, Maryland

Bakeshop Manager:

Food preparation, service and set-up of event including decorations, provided by Hotel and

Restaurant Management majors in collaboration with Gala Committee, University Dining

Services and University Physical Plant.

• Managed operation of the Bakeshop:

o Supervised 15 staff and made adjustments to recipes during the preparation of

desserts to accommodate 400 guests.

Created production timelines.

o

Created staff work schedules.

o

Performed inventory of food products, condiments, supplies, etc.

o

Ensured precise and timely preparation of desserts.

o

Ensured proper storing of desserts prior to event.

o

Ensured proper presentation of desserts prior to and during event.

o

ARAMARK, Internship, NY Mets – Citi Field Stadium 5/2011- 8/2011

Flushing, New York

Concession Supervisor:

• Supervised 12 staff and all operations within my assigned concession kiosk.

• Managed beginning and ending day inventory.

• Ordered and received food products, condiments, supplies, etc. for daily operation of

concession kiosk.

• Ensured exceptional customer service and quality preparation of menu items sold.

• Ensured adequate amount of products to prepare and serve customers during each event.

• Supervised cooking projections.

• Supervised chargeable and non-chargeable products in the kiosk.

• Managed and ensured the daily sanitation of the kiosk before and after each event.

• Managed and ensured the proper refrigeration of products to prevent contamination.

• Assigned to various kiosks within the stadium to assess operations of the staff to ensure

implementation of policies, regulations and procedures, and to report any unethical behavior and

discrepancies.

• Perform cash and credit card transactions.

The Greater Salisbury Committee Banquet 9/20-24, 2010

Held at the University of Maryland Eastern Shore, Princess Anne, Maryland

General Manager:

Food preparation, service and set-up of event including decorations, provided by Hotel and

Restaurant Management majors in collaboration with Greater Salisbury Committee, University

Dining Services and University Physical Plant.

• Managed operation of the Banquet:

o Maintained communications with The Greater Salisbury Banquet Committee to

address their needs and ensure clarity and preciseness of the event.

o Prepared inventory, and placed orders for food items, beverages, wine, linen, etc.

Ensured staff availability and created work schedules.

o

Ensured proper preparation of requested banquet menu items.

o

o Determined and ensured food preparation and service team timelines of three

kitchens.

Supervised the set-up and break-down of the banquet space.

o

Supervised proper dress attire of staff during event.

o

Managed meal service for staff during preparation of event.

o

Texas Roadhouse 5/2010- 9/2010

Fruitland, Maryland

Baker:

• Prepared butter, brownies, homemade croutons, hamburger buns, and rolls.

• Managed daily clean-up and sanitation procedures before, during, and after each shift.

University of Maryland Eastern Shore, Office of Retention 6/2006- 8/2006

Princess Anne, Maryland

Student Office Assistant:

• Greeted visitors that came into the office

• Made and received phone calls

• Entered student information into computers using Microsoft Office

• Organized and filed papers

• Helped students with course selections during enrollment

• Helped lead campus tours

TwinTique Hair Salon 2/2007-9/2007

Salisbury, Maryland

Receptionist/Shampoo Tech:

• Greeted all clients

• Checked in/out all clients

• Scheduled and changed appointments

• Made and received phone calls

• Handled cash and credit transactions

• Prepped all clients to be styled by stylists

SKILLS:

• Leadership, planning, and management skills

• Organizational, time-management, and multi-tasking skills

• Written and oral communication skills

DATABASES AND SOFTWARE:

• PeopleSoft Student Information System (course selection, degree audit, student financials)

• Microsoft Office (Word, Excel, Power point, Publisher)

• Blackboard

ORGANIZATIONS:

• National Society of Minorities in Hospitality (NSMH)

Chapter Vice President: 5/2011-5/2012

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Chapter Secretary: 2/2010-5/2011

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Member: 9/2008-5/2012

o

HONORS AND AWARDS:

• Student Honor Delegate for the Michael E. Hurst Educational Forum and Salute to

Excellence held in Chicago, IL May 2010

• University Academic Dean’s List, 1/2010-2011

• The Choice Hotel Scholarship Recipient, 1/2009-5/2012

• Eta Sigma Delta Honor Society, 4/2011-Present

CERTIFICATIONS:

• TEAM (Techniques for Effective Alcohol Management) Certified, 6/2011-Present

• Certified Hospitality Graduate

REFERENCES AVAILABLE UPON REQUEST

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