Robert Lopez **** Spanish Oak Hill Court; Spring, TX 77388

E-mail acemd2@r.postjobfree.com Mobile 281-***-****

Experience in Automotive and Oil Tools in the area of Mechanical Design and Manufacturing and Service. I

am a Quality/Reliability Engineer with 18 years of practical engineering and strategic planning experience in

both a large Manufacturing facility and a small start-up company. Excellent statistical engineering problem

solver with proven results diagnosing complex system, component and process failures in support of

continuous improvement product remediation, process improvements and warranty reduction.

Job Chronology

Garia INC. High End Luxury Electric Vehicles

Director of Technical Services for the Americas May 2011 - Present

• Manage daily Operations of vehicle production, special customization projects and logistics of product and

spare parts.

• Preform technical training and diagnose product failures and resolve customer satisfaction complaints related

to its high end product.

• Support sales team by responding to technical questions and worked closely with Engineering to resolve

complex technical challenges.

• Personally manage all technical aspects of the company in its America territories .

Baker Hughes INTEQ & Baker Oil Tools Divisions November 2008 –May 2011

Mechanical Reliability Lead Engineer INTEQ

Lead a team of 6 engineers working with Repair Technicians and Engineering to identify and track cost saving projects

in the area of Repair and Maintenance. Duties include developing and maintaining a project workflow database and

participating in executive level project reviews. Perform DFR reviews and develop Cause Map RCA and FMEA’s for

new product design changes.

Design Reliability Engineer Baker Oil Tools

Worked with Operations and Engineering to reviewed new designs in DFR type projects which include process and

product FMEA’s Process and failure diagrams and reliability testing in an effort to reduce risk of design or process and

ensure reliability for our customers.

General Motors Corporation 1995-2008

Reliability/Quality Engineer March 2006 – November 2008

Commodity owner for parts on the front of the truck (A-Pillar forward). Responsible for overall assembly and part

quality of assigned parts. Plant engineering champion for vehicle leak testing efforts during new product launch

Product/Reliability Engineer Chassis June 2002 – March 2006

Responsible for root cause, containment, and suggest and implement design solutions to improve reliability and reduce

warranty and JDP complaints.

Product/Reliability Engineer Powertrain February 1999 – June 2002

Resident Product Engineer for Powertrain Manufacturing, responsible for implementation of new designs, overall

quality and reliability of the engine and transmission in the areas of casting, machining, assembly and support plant

repair with diagnoses of drivability complaints.

Accident Investigator / Performance Engineer November 1997 – February 1999

Investigate customer concerns that their vehicle did not perform as expected. Managed liability cases, gathered facts

from vehicle accident site, police records and witness accounts.

Technical Assistance Engineer December 1995 – November 1997

Consult retail technicians in the diagnosis and repair of non-common vehicle system and component failures.

Responsible for automotive system technical support for the entire vehicle and later specializing in Powertrain and

electrical failures including EV1.

Beck & Masten Pontiac GMC 1986-1989

Heavy Line Technician

Diagnose and repair Engine, Transmission, Brake, and Chassis system and component failures

Career Experiences

• Manage repair and maintenance directed projects working with cross discipline engineering teams to drive Root

Cause and Solutions those projects.

• Preformed financial analysis of Global repair and maintenance cost in an effort to identify contrast, trends and

opportunities for improvement.

• Active in problem solving at multiple levels, leading assigned projects to facilitating problem solving training classes

to instruct peers in the use of problem solving tools.

• Supported Production in the RCA of both product and tooling failures in Powertrain, Chassis, Paint and Assembly.

• Analyzed and administered data from warranty, customer quality surveys, and internal plant metrics for failure

prioritization, analysis and product improvement.

• Proposed and championed projects to improve Reliability and Quality of products. Based on customer complaint data

and failure mode, develop test strategies to experience the failure, measure complaint, identify and confirm root cause.

• Participated in design review process to assure pertinent information is incorporated into new product development;

GM’s Problem Resolution Tracking System (PRTS).

• Participated in cross functional team to provide product dispositions on reliability, impact of initial quality and

recommend product quality improvement plans for major product systems.

• Provided guidance to organization on direction and strategies in regards to reliability growth and warranty reduction.

•Managed GM Reliability Technicians in daily tasks of receiving, analyzing and documenting field failures and in a

different role I was also responsible for managing technician’s tasks of testing and analyzing air and water leak paths in

the vehicle.

Skills

• Demonstrated understanding and successful application of DOE, FMEA, RCA and problem solving techniques in a

hands-on Manufacturing and repair setting.

• Effective presentation/communications skills, experience with demanding customers of high end products.

• Ability to work effectively both independently and in a group environment.

• Proactive, self-motivated, with leadership skills required to drive product change to improve product reliability.

• Proficient in MS Office tools (Excel, PowerPoint, and Word) and Reliasoft (Weibull++, Xfmea, Alta)

• Competent in taking the lead of projects, whatever it takes to get the job done and accepts responsibility for personal

actions, costs and results.

Major Professional Accomplishments

• Revamped Garia warehouse operations to reduce waste and facilitate manufacturing.

•Reduced vehicle water leaks by 80% through design remediation related to body seals and changes in robot applied

sealer.

• Identified engine wire harness problem, which caused significant drivability complaints and warranty. Vendor was

able to quickly resolve a wire spooling problem with their tooling.

• Developed a repair procedure that allowed repair of transmission case without transmission removal from vehicle

resulting in estimated $2 M cost avoidance.

• Obtained best in GM Powertrain warranty performance for cost and incidents with the elimination of the top three

engine complaints (coolant leaks, seized camshafts, engine noise).

• Solved a 20% failure rate problem in GM Spring Hill paint department. Effectively identified source of this non-

random paint contamination defect which was found to be tooling related.

Education and Certifications

• BS Mechanical Engineering Technology and BS Automotive Engineering Technology

Weber State University; Ogden, UT 1991-1995 3.65 GPA

Developed a fuel injection system for a 3hp B&S engine. Designed and fabricated a dynamometer to test and refine

fuel delivery.

• AAS Automotive Technology

San Jacinto College; Pasadena, TX 1986-1988 3.4 GPA

• 13 years of engineering experience with General Motors in Service, Product, and Quality Engineering in two GM

manufacturing facilities.

• Certification in Six Sigma Green Belt, Black Belt training; complete but need project work for certification

• GM Red-X Statistical Problem Solving master level certification (similar to Shainin Red-X)

• Baker Hughes / University of Texas LEAD training. Petroleum / Oilfield foundation training

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