Katrina McDaniel

***** ******** *** *

Clinton Township, MI 48036

acem6q@r.postjobfree.com

586-***-****

Experience:

Paraprofessional/Substitute/Interventionist Teacher

Eaton Academy/IDP Management Eastpointe, MI

December 2011-June 2013

. Work with enrichment program for Math and Reading through parallel

groups

. Assist with Breakfast and lunch programs

. Substitute teacher for absent teachers by following sub plans

. Helped with special events and programs during the year

. Tutor students in all subject in a group or individually

Substitute Teacher

STS Teaching Specialist Sterling Heights, MI

May 2011-Dec 2011

. Worked with students from Preschool to High School in general school

work

. Maintained disciplinary measure and control management for classrooms

. Acted as a secondary teacher for absent teachers

. Wrote Lesson Plans for teachers when necessary

Substitute Teacher

Personnel Power Warren, MI

February 2005-May 2011

. Supervised and instructed students from K-12 in general studies

. Provided disciplinary action for disruptive students

. Maintained attendance records for students

Receptionist/Secretary

Life Skills Center Pontiac, MI

July 2004-Dec 2004

. Received, sorted and distributed mail to proper recipient

. Purchased, ordered and maintained inventory

. Greeted and directed students to their classes

. Answered multiple phone lines

. Generated and provided all documents as need for staff and

Administrators

Telephone Support Representative

Westaff Service Madison Heights, MI

June 2003-Nov 2003

. Worked with Surveyors who completed inspections for Chrysler

. Mailed and sent out supplies to dealerships and Surveyors

. Maintained inventory of tool supplies for dealerships.

Customer Service Representative

BBDO Detroit Troy, MI

Jan 2001-June 2003

. Provided dealers with financial support by identifying incentives and

claim rejects

. Educated dealers and Zone Reps on the proper method of applying for

program incentives

. Provided corrective resolution to application errors

. Assisted dealerships with implementing various national/regional

incentive programs

. Mentored and instructed new agents on effective call handling, case

management, Daimler Chrysler procedures, and methods to maintain

quality and efficiency

. Advanced skills training in areas such as: Rebates,

Affiliate Rewards, Zone Hotline, Paperwork assigning, and outbound

projects

. Received calls from Dealers, and Customers for information on

Chrysler, Dodge and Jeep Brand vehicles

. Utilized the Internet to maintain important information on

Vehicle specifications and Incentives for dealers and consumers

Customer Enrollment Specialist

Electronic Data Systems (EDS) Troy, MI

Aug 1995-Jan 2001

. Assisted General Motors with promotions through inbound and outbound

calls

. Enrolled, activated and completed OnStar Units for customers and

dealers

. Responsible for making follow up calls to address unresolved concerns

. Proactively offered assistance to co-workers handling difficult calls

and served as mentor for new specialists

. Acted as a Resale Specialist for Chevrolet Business Resource Group

. Composed business letters and verbally related information to owners

on Lemon Law eligibility

. Responsible for title branding on each individual case according to

state guidelines and laws, as well as gathered, completed and mailed

out repurchase documents to dealers

. Processed checks to dealers, owners, banks, and States

. Tracked and recorded all state Lemon Law requirements for all 50

states

. Maintained and updated inventory of Chevrolet vehicle buybacks

. Test drove Product Evaluation Vehicles and evaluated them for

Chevrolet

. Acted as Vehicle Purchase Specialist for General Motors Business

Accounts

. Informed current and potential consumers about new products and

special discount incentives for General Motors product line via

inbound phone

. Composed and addressed correspondence form dealerships and customers

. Mailed out vehicle discount certificates to potential GM customers

. Identified and evaluated customer inquires based on GM product

knowledge and Vehicle Purchase Center policies and procedures

. Communicate and resolved irate executives regarding problems with

Product Evaluation vehicles

Education:

Associates of Human Services University of Phoenix 6/11

Associate of Science and Liberal Studies Henry Ford Community 6/1994

Associate of Applied Science (Digital Video Productions) Baker College

6/08

Awards & Additional Contributions:

. CHAMPS winner for excellence in all areas of customer service for

Daimler Chrysler

. Focus Group Member for empowerment of employee's awareness within the

company

. Received numerous acknowledgements from both leadership and peer

Skills:

Microsoft Word, Excel and PowerPoint, MS Outlook, Lotus Notes, Excellent

oral and written communication, Ability to work well with other and the

ability to work with little supervision . Have the ability to write

Proposals and Grants for Human Services

Contact this candidate