Catherine B. Whitehair

Email: acem12@r.postjobfree.com

Home : 630-***-****

Cell : 708-***-****

Summary

A detail oriented administrative professional who consistently

delivers a high level of service in divergent roles of Office

Management, Trust Operations and Accounts Receivable/Payable. Highly

motivated and flexible, able to take tasks from start to finish.

Adept at maintaining a relaxed demeanor in a demanding fast-paced

environment while exercising good judgment. Confident self-starter

with proven competencies in organization, performance, business

awareness and teamwork with strong a work ethic.

PROFESSIONAL EXPERIENCE

BMO Harris/North Star Trust Company, Chicago, IL

Officer Manager April 2007 -

July 2013

. Managed front desk and reception area to ensure coverage, calls were

answered timely and properly by receptionists and area was kept clean

and neat. Also, scheduled conference room and catering orders for

meetings. Sorted mail and distributed to departments accordingly.

. Administratively supported President and Controller of North Star

Trust by typing, creating, printing, scanning, and copying various

letters and spreadsheets as well as filing.

. Trained on the Vendor Management system and maintained vendor

relationships, provided recommendations regarding lease provisions and

terms as they pertained to office equipment. I also assisted the

Controller with various accounting and financial responsibilities. In

doing so I trained on the A/P accounting system Concur

to enter invoices, code them and obtained the appropriate approvals.

I performed bank reconciliations, maintained monthly accrual

worksheets to ensure unpaid expenses were recorded and tracked;

assisted in General Ledger reconciliations by updating Excel

worksheets as needed on a monthly basis; including the fixed asset

reconciliations.

. Successfully managed and maintained all computers, printers, fax

machines, postage machine & copy/scanning machine needs. This

included troubleshooting problems with equipment and making calls to

vendors & technology department for maintenance and service. This was

done for a 31 person multi-department office.

. Worked closely with the IT Dept. to coordinated installations

including: telephones, security access systems, computer equipment,

etc. Also, for the coordination of equipment disposal.

. Liaison with building management for security, visitor access and

maintenance issues.

. Team Leader/Coordinator of Life Safety Team. Ensured team was

sufficiently staffed, supplied and apprised of building safety

meetings, security issues and other information as needed.

. Ordered office and kitchen supplies; organized inventory and

maintained appropriate levels.

. Acted as main contact for Corporate Suppliers and maintained the

Corporate Vendor database.

. Prepared and distributed board meeting packets.

. Coordinated new hire on-boarding paperwork, computer and workstation

set-ups, building/office access.

. Coordinated venues for estate planning marketing events for company

President.

. Coordinated and tracked items sent to offsite storage facility.

Personal Trust Operations Officer July

2002 - April 2007

. Processed and reconciled cash receipts, cash disbursements and asset

income to trust accounting system.

. Printed and mailed disbursement checks.

. Prepared and processed bank deposits.

. Reconciled checking accounts, outstanding checks and EFT transfers and

researched discrepancies.

. Coordinated outside storage for the Operations Department paper

records.

. Prepared the Annual Report of Unclaimed Property to State of Illinois.

. Printed out and distributed memo ticklers to the account

administrators daily.

. Assisted in annual vault audits and researched discrepancies.

. Coordinated and filed state withholding taxes for ESOP participants in

32 states.

. Maintained mutual fund statements filing system after updating the

trust accounting system.

. Processed asset transfers and asset set-ups.

. Released wires & ACH's on trust accounting system which posted

transactions to customer accounts and reconciled daily.

. Back-up to other operations personnel (included daily work

reconciliation, trade processing, wire and ACH processing, etc.).

Catherine B. Whitehair

Page 2

Banco Popular, N.A., River Grove, IL August

1998 - July 2002

Trust Officer

. Served as primary liaison between trust department and third-party

system/back office service provider.

. Processed and monitored trust fee collection.

. Analyzed trust department financial data and prepared financial

reports for trust division manager.

. Served as primary liaison to service center for all PC maintenance,

problems and enhancements.

. Managed file clerk and file room; monitored vault inventory.

. Supervised the assembly of monthly Directors' Trust Committee book.

Midwest Bank & Trust Company, Elmwood Park, IL

Trust Associate April 1994 -

August 1998

. Input and reconciled cash receipts, cash disbursements, asset receipts

and asset withdrawals.

. Posted stock dividends, bond interest, calls, maturities and stock

splits.

. Reconciled all computer input to the trust company's checking account

reconciled the computer systems payment register.

. Setup new accounts, securities, remittances, fee schedules and

location identifiers on trust accounting system.

. Produced customer billing invoices and processed receipts.

. Reconciled all assets with depository custodian and brokers.

. Worked closely with trust relationship managers to ensure accuracy of

account transactions.

. Provided backup support to personal trust administrator for client

contact.

. Monitored software performance including maintenance and problem

tracking.

Loan Processor June 1987 -

April 1994

. Typed up loan document forms

. Input all client and loan information onto computer

. Filed and maintained customer files

. Answered customer inquiries via telephone and in person

. Mailed out late notices

Teller August

1980 - June 1987

RELATED EDUCATION/ SKILLS

Cannon Financial Institute - Securities Operations I, II and III

Trust Accounting Systems: SEI, SunGard, TrustRite, TrustDesk

Expense Accounting Systems: Concur

MS Office programs: Word, Excel, Outlook and PowerPoint

QuickBooks

Contact this candidate