*** *** ****** • Newark, NJ *****

Phone 732-***-**** • E-mail acelsd@r.postjobfree.com

Brandi M. Daniel

Objective

Seeking a position in which my interest in the law field will

be challenged; fostering new career opportunities and

enhancing my skills

Work experience

2005-2011 Aetna Princeton, NJ

Customer Service Representative

Answered questions and resolved issues based on phone

calls from members, providers and plan sponsors

Performed reviews of claim histories to ensure accurate

payment and/or accurate tracking of benefits

Provided mentoring services to fellow representatives,

including assisting with escalated issues with members

and providers

2002-2004 Essex Substance Abuse Treatment Center

Newark, NJ

Substance Abuse Counselor

Case Manager, which included both individual and group

counseling

Interacted with Case Managers in conjunction with

WorkFirst NJ

Updated files, performed quarterly case reviews,

completed daily progress notes and performed clinical

case reviews

Education

1996-2000 Morgan State University Baltimore, MD

B.S. Communications

2012-2013 Middlesex County College

Edison, NJ

Certificate Paralegal Studies

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