Customer Service Sales
Resume:
ROBERTO AYALA **** ** st. Kennedy Causeway apt ** M
917-***-**** North Bay Village, Florida 33141 acelrt@r.postjobfree.com
Please check my qualifications and give me the opportunity to be part of your
team in the most helpful way you understand I can be.
I have experience, knowledge, passion and dedication. I am establishing my family
and my self in this warmer place, with my already family in Florida and closer to the
love ones in Puerto Rico. I am more than happy and willing to work hard and earn
my way. We can do great for each other and the company.
Objective: The opportunity of getting a job with your company, doing what I love and
bringing the best of me for the glory of God and benefit for all. Putting in use my education and
experience, which I have gained thru my dedication and hard work, and more than happy to
learn what ever is necessary to have success.
Public service and customer service has been my passion and the intensity of it has provided
me with great satisfaction.
Summary of qualifications:
Proven leadership qualities/skills and the ability to motivate people.
Strong decision-making, organization, interpersonal, oral and written communication, analytical and
administrative skills with a solid teamwork orientation, and strong attention to detail. Strong sense of
urgency !
My background in Industrial Engineer is key in the success of maximizing production and profits while
minimizing effort, investment and resources. Always keeping Quality, safety and security at its best.
*Professional demeanor and I am comfortable dealing with all levels of management, union
personnel, press and customers.
Promoter, Event Coordinator, Hostess and Master of Ceremony
Qualifying Certificate in Food Protection (NYC)
EMS – Ardsley Secor Volunteer Ambulance Corps
Work experience:
2012-present Hospitality Limousine
Coordinate transportation, hosting and agendas for groups and VIP executives and celebrities.
Provided transportation for runners and executives of the Marathon of New York.
Also for the last 2 years I had work as an independent consultant for new music venues and restaurants in
the New York area and catered private events.
2000-2011 La Fonda Boricua Restaurant & FB Lounge - New York, NY
Manager customer service, entertainment and events coordinator. Public Relations and
advertisement.
Main responsibility was overseeing the operation, security, quality control, schedules, caterings,
entertainment, reservations and total hands on in the customer service.
My talent as a communicator aided in the operation and promotion of the restaurant which
gained a lot of exposure in the major news outlets, Food Network, Travel Channel and many
other communication and press. Having worked and met well noted celebrities as Bobby Flay,
Emeril Lagasse, Wynton Marsalis and many other personalities that enjoyed and recognized
the job has being done with the team I had the honor to work with, not just in the operation but
in the promotion of the restaurant worldwide.
1987-2000 Government of Puerto Rico
AEE (Electrical Energy Authority) San Juan, PR
Supervisor Electric Transmission & Distribution System
Commercial offices: Department of Customers service.
Engineering Division: Studies and Estimates Analyzing, planning and calculating cost of
expansion projects, improvements to the system, points of connections.
Supervisor onsite construction, operation, maintenance, and restoration of the Overhead
and Underground Electric Distribution Systems. Inventory of materials and equipment. Schedule
repairs and maintenance. Respond to system emergencies on a 24/7 basis. Supply and direct
necessary resources and interface with the Electric Control Center. The Environmental and Safety
procedures, cost-effective and efficient operation and maintenance of the system.
Maintaining liaison with local governmental agencies and first respond personal.
1986-1987 Sears – Plaza Las Americas Hato Rey, PR
Accounting Center: Accounting of merchandise, sales and backorders.
Education:
1990-1991 Institute of Rio Piedras, Rio Piedras, PR
Certification for AC/DC Electrical Circuits – Certificate related to Electrical Engineering
1986-1987 University of Puerto Rico Rio Piedras, PR
Certificate in Accounting and Commerce
1982-1986 University of Puerto Rico Mayaguez, PR
Industrial Engineering
Extracurricular activities:
Master of Ceremonies for concerts, comedy shows and various events.
Motivational speaker at busyness and social events in hotels and entertainment venues.
Passion for the arts, theater and music. Involved in productions and creating scene sets.
Community activities:
Member of Community Board 11 (NYC) – Member of the committees of economic development,
cultural events and community affairs.
Member of the Board and Treasurer of the East Harlem Restaurant and Bar Association
Volunteer in ASVAC, Ambulance Volunteer Corp.
Languages: English and Spanish
Perspective is reality.
There is no second chance for first impression.
References:
Silvia Dominicis Pellón – Family member, Resident of Florida.
Jerry Bedingfield – Captain, Ardsley Secor Ambulance Corps.
Ralph Paniagua – Ralph Paniagua Productions
Tony Rabadi – President Hospitality Limousine - Employer
Adam Clayton Powell IV – Friend
Sally Seitz – Friend - Neighbor
Su Meng – Landlord - Ardsley NY
more references upon request.
Contact this candidate