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Customer Service Manager

Location:
Sarasota, FL
Posted:
June 17, 2014

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Resume:

SHERRY ANDERSON

*** ***** ***** **.

Sarasota, FL 34243

Phone 941-***-****

Cell 727-***-****.

E-mail acelr5@r.postjobfree.com

Staffing Resource Group Sarasota, FL

Feb 2014 to Contract Sr. Buyer Labinal Power Systems a division of Safran

Present

. Balance current and future demand requirements with

supplier capabilities/capacities to ensure completion of

customer requirements

. Prepare competitive bidding documentation and evaluates

supplier quotations to select sources of supply utilizing

commercially available sources to verify financial

stability

. Negotiate contractual terms regarding quantity, price,

delivery, quality, freight routings, and other standard or

special contract terms

. Evaluate current and potential sources of supply to

identify and prioritize areas requiring new sources of

supply or performance improvement

. Expedite supplier material, where required, to meet

shortfall between current plan and customer order

requirements

. Coordinate with Accounts Payable on billing and/or credit

issues

. Coordinate the return, rework, or exchange of defective

materials

. Support cost reduction projects and improvement initiatives

to achieve overall business objectives

. Analyze data, including enterprise requirements planning

information and prepare reports as needed to facilitate and

recommend actions to ensure optimal delivery of supplier

materials

CAE Healthcare Sarasota, FL

Oct 2013 to Strategic Sourcing Specialist

March 2014

. Purchased raw materials to support manufacturing and

customer service requirements.

. Placed purchase orders based on supplier lead times and

company demand to ensure availability of material

. Performed vendor rating analyses of existing and potential

vendors for delivery, quality and financial performance

. Negotiated terms and conditions with new and potential

suppliers to ensure quality, on time delivery, while

minimizing costs.

. Compiling, coding, categorizing, calculating, tabulating,

auditing, verifying information or data

. Translating or explaining what information means and how it

can be used.

. Evaluated information to determine compliance with standards

. Provided guidance and expert advice to management or other

groups on technical, systems, or process-related topics

TRAK Microwave Tampa FL

2007 to Senior Buyer/Planner

Oct 2013

Planned and maintained throughput of material, controlling

inventory levels of raw materials, WIP and FG

Relied on extensive experience and judgment, using a wide

degree of creativity and latitude to plan and accomplish

goals

Interfaced with department supervisors, manufacturing

managers, program managers, and engineering design team to

determine status of assigned projects

Created and tracked purchase orders and subcontracts,

resolve any purchase part and/or accounting issues

Interviewed and approved new suppliers ensuring compliance

with all US regulations and drawing call outs including

ITAR, EAR, DFAR UT, DPA, NADCAP

Maintained traceability for all raw materials, space and

flight hardware

Dealt with a wide variety of variables in situations where

only limited standardization existed

Created and maintained spreadsheets so engineering/program

management can see status of jobs and materials

Improved communications between production and engineering

resulting in higher productivity on orders

Improved raw material lead-time by working with suppliers

to prioritize and hold stock

Cable USA Naples FL

June 2006 to PRODUCTION CONTROL MANAGER

Nov 2006

Developed a scheduling system utilizing Excel

Determined labor and capital requirements

Determined raw material requirements

Staffed, organized and developed personnel

Maximization of facility labor & capital resources

Optimization of Service level

Exceeded budget and goal for production dollars produced

per month

Reduced backlog, while maintaining inventory levels

TECHNIPAQ INC. Crystal Lake IL

Sep 2005 to PRODUCTION PLANNER

June 2006

Determined labor and capital requirements

Reduced excess and obsolete inventory

Allocated and released production orders

Maximized facility labor & capital resources

Optimized Service level

Developed master scheduling spreadsheet for each

production machine allowing Customer Service to give

Customers expected completion dates

Started daily production meetings

CREATIVE BEDDING TECHNOLOGIES Crystal Lake IL

Mar 2002 to PLANT MANAGER

Nov 2004

Directed manufacturing operations to ensure quality,

quantity and efficiency in the production of

materials/products

Staffed, organized and developed personnel in order to

ensure operating at maximum efficiency

Planned and directed implementation of annual operating

plans and budgets

Directed and managed overall facility initiatives to

maximize performance for customers as well as financial

return. Administered network and direct office operations

Installed and implemented MAS 200 Financial/MRP system

. Purchased and installed new servers and phone system

Designed and implemented forecasting tools resulting in

increasing inventory turns from 6 to 42

Negotiated new contracts and pricing with vendors

resulting in lowering costs by 18%

Developed and relocated employees to appropriate areas

eliminating overtime and increasing the GP

REXAM MEDICAL PACKAGING Mundelein IL

1983 to BUYER/ PLANNER

2002

Developed annual purchasing plan

Determined raw material requirements Domestic and

International for manufacturing

Perform ISO 9001 Internal Audits and on new and current

vendors recommend appropriate changes to improve cost &

productivity

Managed and procured raw material and MRO inventories

optimizing service levels and reducing raw material costs

Developed min/max spreadsheet to assure inventory levels

of non-MRP items

Developed 'truck load' forecasting, negotiated multiple

weekly deliveries increasing inventory turns by 35%

EDUCATION:

2005. Suffield University, Twin Falls Idaho

Bachelor of Science Degree May 2005 - Business Administration

MRP/ERP Systems Used:

AS400, Mass 90 & 200, Visibility, Oracle, Deltek Cost

Point, MFG-Pro

Seminars/classes Attended:

Stress Management, Business Writing, Time Management, QLP

"Train the Trainer", Zenger Miller "Front Line Leader", ISO

Internal Auditor Training, SPC & Control Charting,

Capability Studies, Variation & Decomposition, Intro. to

Six Sigma Quality, Acceptance Sampling, Lean

Manufacturing, Kanban, JIT, AS400, Word-processing,

Microsoft Word, WordPerfect, Excel, dBASE 3+, Lotus,

Crystal Reports. Windows 2000 server, Windows 2003 Server.

Exchange. Sophos, Veritas, How To Supervise. Metrology,

SPC, Technician Refresher Course, Intro. to Data

Processing, Cobol, Intro. to Business, General Accounting,

Technical Writing, DOS, Windows, Lotus



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