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Customer Service School

Location:
San Marcos, CA
Posted:
June 17, 2014

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Resume:

ERIN MORENO

OCEANSIDE, CA ***** ~ CELL 760-***-****

acelqe@r.postjobfree.com

BJECTIVE

O

To obtain a challenging position in your company with my professional/educational experience to enhance your organizations success.

UALIFICATIONS

Q

COMMUNITY OUTREACH TEAM PLAYER COMPUTER SAVVY CONFIDENTIALITY PUBLIC RELATIONS

ROFESSIONAL EXPERIENCE

P

Palomar College North County Educational Opportunity Center

San Marcos/Escondido, CA 3/2013 – Present

• Sponsored program funded by the U. S. Department of Education

• Designed to identify and assist adult participants who want to enter re enter, continue, or enroll in a

program of post secondary education.

• NCEOC is dedicated to providing information, guidance and services pertaining to education

• Assistance with Admissions Applications, Financial Aid info/Applications, GED/HS Diploma Program

Referrals, Community and Family Resources.

• Work with an array of individuals and organizations, such as, Interfaith, Parole/Probation Department, North County

Lifeline, MHS, and many more.

Mira Costa College Admissions Assistant/Admissions & Records

Oceanside, CA 12/2005 to 2/2010

• Provided assistance to the Admissions & Record staff on a daily basis

• Maintained accurate student records and tracking documents in a timely manner to meet deadlines

• Strong communication skills serving the public while answering multiple phone lines regarding school

policy

• Ensured all regulations were upheld and worked very well with the A&R department

Wave Water park Customer Service Technician

Vista, CA 2004

• Distribution of tickets and cash handling in a fast pace work environment

• Strong communication skills with the public, maintained high service record through customer surveys

• Always willing to help in other related roles in the park

HILANTHROPY

P

Vista Sharing & Caring Vista,

CA

• Distribution of food packages during the holidays for local families who are in economic distress

Tri City Hospital Oceanside, CA

• Worked under Mimi Howland in the Baby Tracks department. Informed new mothers of upcoming

immunization shots that new born babies where entitled to receive.

San Marcos Continuation School San Marcos,

CA

• Worked with troubled teens struggling with behavior issues or pregnancy. The continuation school focused

on increasing academics (GPA) and decreasing potential risks to young children and parent guidance.

Community Housing Project San Marcos, CA

• Worked with elementary & middle school aged children who were placed in an after school program where

their residency was located. The program helped with homework and gave the children a place to stay

while parents were still at work.

Fraternity/Michelle House Escondido, CA

• Maintained communication with HIV/AIDS patients in their final phase of living. Had open conversations

to lighten up the day and assisted with meal preparation.

Interfaith Oceanside, CA

• Worked in the food pantry room. The objective was to prepare the orders for those requesting assistance

from the program. The program helped individuals & families that were struggling with economic

hardship.

Education Compact (100hr internship)

Escondido, CA

• Worked with “delinquent/at risk” boys who were part of an after school program known as “Boys United”.

Education

Mira Costa College / A.A. Criminology & Justice Studies Oceanside, CA 12/2007

Cal State San Marcos / B.A. Criminology & Justice Studies San Marcos, CA

05/2012

Cal State San Marcos / B.A. Sociology / Youth & Families San Marcos, CA 05/2012



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