Dalia Mohamed El Gendy

Contact information

Address: **** ******** ** **** ********** MI 48322.

Mobile: +1-248-***-****

E-MAIL: aceln3@r.postjobfree.com till 30 of May 2014.

Alternate E-Mail:aceln3@r.postjobfree.com

Note: I am a permanent American resident.

No expenses are needed from my new employer in US.

Personal Information

Nationality Egyptian/Permanent American resident (Green

Card Holder)

Gender Female

Marital Status married

Qualifications

Sep2000-June2005 Alexandria University, Faculty of

Engineering.

. Graduated Student: Electrical Department,

. Major: communication branch

. Overall grade: Good (71.35%)

. Thesis Project:

Multimedia Mobile Communication

Project grade: Excellent

Sep97-June2000 E.G.C (English Girls College)

. General Secondary School certificate

. Obtained grade: Excellent (97%)

Work Experience

May 2011 -till present

Orange Business Services (France Telecom). [pic]

Company name

Company Category Provides integrated IP services (services of

telecommunication, information and entertainment.)

Job Title Strategic tool Analyst and Project Manager within IT

Delivery

Job Description Responsibilities:

The Project Manager for any Projects related to the tools

within IT Delivery.

Work for the evolution and development done in the tool by

collecting, Validating, approving the user requirements to

be aligned with the business and process needs.

The tool expert within IT Delivery can be consulted for

making new configuration/Data models in the tools for new

customers, services or projects deployment.

Share in the training of the new tools releases and in

preparing the user guide documents.

Initiate RFC to IT team based on repeated issue by the

users, new project or new feature could improve the users

work.

Perform the support related to specific IT delivery data

or configuration issues.

Supported Tools:

Knowledge management tool on KANA IQ Platform.(ASKIT)

SAP Business Objects for reporting and KPIs

purposes.(Brise)

Major incident advisories and notifications delivery tool

(IAI)

Projects supported:

LAN Refresh for Maersk sea land customer.

Remote sanity check for Carrefour customer.

Migration for the change management tool MSCT to SWAN

(Reporting Part)

Knowledge base transformation from Askit to Askim applying

decision trees.

May 2007 -2011

Company name Orange Business Services (France Telecom). [pic]

Company Category Provides integrated IP services (services of

telecommunication, information and entertainment.)

Job Title Technical Support Engineer

Job Description Responsibilities:

. Monitoring and maintaining the performance for

customers' networks.

. Setup and troubleshoot IPT (IP Telephony) systems

. Handling 2nd level troubleshooting issues for IP

related problems.

. Contacting vendors and following up until problem

resolution.

.Working on different ISDN solutions (IDB andTaxi)

.Monitoring and providing 1st level of support on

different WAN optimization devices such as Riverbeds,

Juniper Perbits, Packeteer Packet Shaper and Cisco

WAAS.

Technical scope:

. VPN Architecture: Overlay (LANAS), Routing (IPNet) or

MPLS/BGP (ICN).

. Network devices: Cisco Routers or Nortel Switches.

. Security Protocols: IPSEC

. WAN Protocols: X.25, Frame Relay (FR), ATM. and DSL.

As a shift leader

-Distributes the work load among the members

-follow up on emails and on the work performance per

shift

-responsible to be the buddy and the trainer for the

new comers.

January 2006 - April 2007

Company Name

Link Dot Net

Company Category Internet service provider ("Egyptian ISP - One

of Orascom Telecom. Companies" - Alex Branch

Job Title Technical Support Engineer

Job Description Supporting customers for all services provided

by (LINK dot NET) - Dialup, ISDN, ADSL, Mails,

Domains.

Perform the 1st level trouble shooting and

following up on the tickets flowing from other

teams

Language

Arabic Very good

command

English Very good

command

French Fair

Technical Skills

Special courses

. Certified CCNA (Cisco Certified Network Associated)

Certified Composite BGP+MPLS

. Certified Prince2 Practitioner

. Attended Routing

. Attended MCSA (1st track: implementing and supporting windows XP

professional)

. ITIL foundation and attended the advanced PPO intermediate course.

Contact this candidate