Customer Service Representative
Resume:
Columbus, Ohio 43227 Email:
acelm8@r.postjobfree.com
JULEY F. ERVIN
Objective I would like a position where my experience in sales
manage and marketing can be supported.
Oriented goals which ultimately will be a more
profitable business.
Qualifications Student Loan Collector October 2013-Present
Tracking and contacting students. Qualifying students for
loan rehabilatation. Setting up twelve month payment
plans. Maintaining monthly budget goals. Maintaining call
quality.
Mortgage Banking Advisor February 2013-October-2013
Originate an application for Customers to speak to a
Mortgage Banker about refinancing.Quotes daily
rates.Calculates LTV & CLTV. Creates a profile for
customers. Prepares customers for Home Equity Lines of
Credit and Home Equity Loans,using MAX and
Loanbuilder Software. Maintaing Call Quality.
Bank Card Specialist December 2010-2013
Skilled in New Accounts, authorizations, soft goods, home
lines and commercial accounts. Organized monthly team
sales motivations contests, assisted in boosting
conversation rate 2% average. Review accounts to
determine proper handling of accounts in accordance with
company guidelines.
Interact with customers directly and maintained knowledge
of servicing multiple accounts, currant guidelines and
policy changes. Research duplicate accounts provided by
the Fraud Department to determine whether balances are
required to be transferred, and a new card to be reissued, or
account should be closed.
Internet Global Specialist (Westerville) September
2009-December 2009
Utilized both NAGUI and VCARS computer operating
programs on a daily basis. Followed call quality guidelines
and adhered to the required average talk time. Assisted in
servicing Why Decline correspondence, processed pre-
approval applications, resolved inquiries from customers
who have questions regarding the website and their E-
statements. Serviced multiple accounts ranging from
directing customers to our website, assisting with first time
user registration, educating customers on how to complete
a password reset, and explaining how to enroll/un-enroll in
E-statements.
Customer Service Representative (Broad St.) November
2006-December 2009
Specialized in providing excellent customer service for
private label customers. Provided leadership to ensure that
all work assignments are carried out to completion.
R & D Barnett Company Columbus, Ohio June 2003-
October 2006 Manager
Managed a staff of 20 or more associates, and conducted on
–the – job training. Provided excellent management and
supervisory skills. Managed a weekly supply tracking
inventory. Ability to monitor status of work in progress.
Ensure that instructions on work deadlines have been met
in a timely manner.
Prepared work schedules and work assignments for
associates. Prepared bank deposits. Held monthly meetings
on up-to–date information with associates within the
company.
Columbia Gas of Ohio Inc. (Columbus, Ohio) June
1980-August 1999 Chart processer. Analyzed gas usuage
. Skilled on ten key adding machine. Trained new
associates. Sorted Mail. Delivered Mail. Night
Supervision .
Education Youngstown State University Youngstown,
Ohio 1975
Columbus Technical Institute Columbus,
Ohio 1980
Ohio State School of Cosmetology Columbus,
Ohio 1995 (Licensed)
References Leslie Male
Bankcard Sales and Service Department Supervisor
Alliance Data
4590 E. Broad Street Columbus, Ohio 43213
E-mail: acelm8@r.postjobfree.com
Sierra Turner
Customer Service Department Supervisor
Alliance Data
4590 E. Broad Street Columbus, Ohio 43213
E-mail: acelm8@r.postjobfree.com
Marie Dacus
Chase Bank
1111 Polaris Parkway Columbus, Ohio
E-mail: acelm8@r.postjobfree.com
Extracurricular Activities A.E.C. Committee
P.A.L. Committee
Cmmittee
Resolution Specialist
Contact this candidate